Suburban Motors

Pushy ad rude I went in to potentially buy 2 cars and was pushed to give all my banking info. I said no and a second manager came out demanding I give them all my b I went in to potentially buy 2 cars and was pushed to give all my banking info. I said no and a second manager came out demanding I give them all my banking info. I hadn't even seen a truck or car yet and didn't even know if I wanted to buy a Ford. They didn't even want to proceeded unless I gave them all my banking info and made me feel like an xxxxxxx for not providing my banking info. Didn't even see a truck or car and I walked out. More

Insurance Claim Fiasco Brought the car in for an insurance claim to repair a door, they told me that it would be a couple weeks to fix as it was busy. I said it was fine and Brought the car in for an insurance claim to repair a door, they told me that it would be a couple weeks to fix as it was busy. I said it was fine and they lent me a loaner car. The car was fixed in a reasonable amount of time except when I drove it off the lot the car stalled as soon as I stopped at a red light(I thought the car was just cold as it had not been driven for a couple weeks, this was a MISTAKE I should have brought it right back). Called the next day telling them my car had been stalling when it was stopped and they told me I had to wait until Monday until I could speak with the manager. Called Monday but they said that the issue had nothing to do with the work they did. I went in to see if they could double check their work to make sure that they didn't mess anything up. Every time I spoke to the manager he said that the things they fixed on the car and the issues I was having were separate. After about 20 minutes of asking for help the manager reluctantly sent out a technician to look at the car to do a test drive, which he said wouldn't help at all. The technician used the computer to check what was wrong with the car and an error code showed up. The technician had no idea what it was. I personally called another car dealership and asked what could cause this code, they said that the fullthrottle would have to be cleaned and reset; a normal procedure after having the battery removed. I asked the manager if they would have removed the battery and he said "not likely", after asking his technicians he said that they may have removed the battery. In the end they sent me to the other dealership and paid to reset the fullthrottle. I was not impressed with their lack of enthusiasm to help and saying that the work they did wouldn't have caused the issue. More

Avoid at all costs We went in to buy a new F150. We had done our research, and knew exactly what we wanted, as we had purchased numerous vehicles before. The young inexp We went in to buy a new F150. We had done our research, and knew exactly what we wanted, as we had purchased numerous vehicles before. The young inexperienced salesman wanted to steer us through his (set-in-stone) sales process, but had disastrous results. He failed to listen to us. He even asked for a SIN number and a birth date at one point (for a cash deal?). In the end, we couldn't come to a deal - not because we didn't settle on a number, but because we couldn't GET a number (price). We ended up walking out – after having to hunt down the keys to our own vehicle (trade-in). The manager was particularly rude, and we did not have an amicable parting, which was very out-of-character for us. The salesman and manager were arrogant enough to stand outside and wave at us as we drove off. More

Not recommended We purchased a used 2012 Ford Focus from Suburban Motors in late 2013. The car had relatively high mileage but otherwise appeared in reasonable condit We purchased a used 2012 Ford Focus from Suburban Motors in late 2013. The car had relatively high mileage but otherwise appeared in reasonable condition available at a tolerable, if not good, price. The mileage was explained away as "An Australian purchased the car from us to explore the country. He did a lot of driving for just a few weeks, and then we bought it back from him." Right. A few days after taking delivery of the car we discovered a small sticker on the door jamb identifying the vehicle as having been part of the National Car Rental fleet. Draw your own conclusions... Subsequently, our experience with the service department proved that their appointment system is completely useless. What's the purpose of making an 11 a.m. appointment for a one-hour simple oil change and minor inspection when you discover at 2 p.m. (without being notified) that it hasn't even entered the shop yet? No wonder the 20-minute lube shops are cleaning up! When they realized the distress they caused, the service was made complimentary but they've seen the last of us. More

Will sell a car at all cost (to you) I had leased a Ford Focus from Suburban Motors nearly three years ago. I knew then that I was eventually moving back to the States. In April of this I had leased a Ford Focus from Suburban Motors nearly three years ago. I knew then that I was eventually moving back to the States. In April of this year, I discovered that I would be moving back to the States a few months early. I went into Suburban Motors asking what options we had to end the lease early. I was told by the Sales manager that they could buy the car back and that I could BUY a car and have it financed in spite of the fact that I was moving to the States. I was surprised, but they assured me that it could be done. After spending the day at the dealership, it turned out that Ford Credit said that it could not be done. I thought well they tried. However, the Suburban Motors Finance department said that they made calls and found that Scotia Bank would finance the car in spite my move. Therefore, I purchased the car.A month later, I moved to the Boston area. Turns out that I could not register the car without the title. I called Scotia Bank to talk about the title. They said that I was NOT authorized to take the car to the States with me and they were revoking the financing. I called Suburban Motors and talked to the Finance manager and he said that it was not their problem. I called Ford Canada and they said it was not their problem that it was up to Suburban Motors to handle the issue. I now have a care that I can not refinance through Ford Credit and that I can not register in Massachusetts. Nobody with Ford or Suburban Motors will help me. I was upfront with them. They new my plan. They either didn't know what they were doing, or, more likely, made the sale in a fraudulent manner. More

Worst Service Centre EVER!!! Don't waste your time or money Dropped off our Diesel Ford Truck for service, 3 days later called to find out when it would be ready and they had not even begun to work on it. Gave Dropped off our Diesel Ford Truck for service, 3 days later called to find out when it would be ready and they had not even begun to work on it. Gave us a BS answer about having it done by end of day. We showed up to take our vehicle back and they wanted to charge us 1800.00 for service! Claimed they had done the fluids and that it was leaking when we brought it in, but our parking spot at home and at work show no signs of leakage - LIARS! They scammed us for $1400.00 as they wouldn't let us take our truck without payment for work they claim they did. We are not stupid - it was obvious they didn't do anything but string us along. Do Not Waste Your hard earned money or your time dealing with this service centre. They lie, cheat and steal! More

Misrepresented the vehicle purchased. Walking in there looking for a 4*4 truck ended up driving with one that wasn't I'm sure at the price I paid it should have had it. I confronted the manager a few days looking for a 4*4 truck ended up driving with one that wasn't I'm sure at the price I paid it should have had it. I confronted the manager a few days later told me he was sorry nothing he can do. 6 months later they offered to buy the truck back as a trade in for the one I originally intended on getting. Told me I would get deal for the mistake. You tell me if this is a deal and I have original signed contract to prove it. Differed balance owing for purchasing one new 2011 Ford ranger 4*4 at $501.00 for 83 months.if this does scream consumer protection I will jump off a bridge. I could have bought f250 model at that price.I am outraged. Tyler More

They lied and convinced me to get a Transmission Service $210 that was not necessary. Then provided non-relevant info to try and justify it. Suburban Motors is part of Carson Group which controls Glen oak F $210 that was not necessary. Then provided non-relevant info to try and justify it. Suburban Motors is part of Carson Group which controls Glen oak Ford and several other dealerships, What do I do with 4 more years of warranty? The Service manager Ian Jones admitted they were wrong but would only offer a partial refund against future work!!. As if I'd give them another chance to screw me. More

Purchasing a new truck became a nightmare with Suburban Motors in Victoria. Started out fine, everyone friendly, good test drive. LOVED the F150 Ecoboost Lariat However, it rapidly went downhill and fo Motors in Victoria. Started out fine, everyone friendly, good test drive. LOVED the F150 Ecoboost Lariat However, it rapidly went downhill and found the entire sales process to be deceptive and misleading. Watch your paperwork and be prepared for a lot of false statements from both the front line sales staff and from the sales management team. Our ordeal includes: An agreement of purchase for a truck that they previously sold 3 days prior to our agreement. Including a $2500.00 deposit cheque cashed even when they knew that the vehicle could not be delivered to us. Misrepresentation of comparable vehicles in region. Total misrepresentation of the available financing. Pushing a 4 yr RBC loan @5.99% with specific terms and not making available Ford special financing rates, which I was enlightened that they receive kickbacks/referral fees from RBC but not Ford. ( When I did purchase a Ford truck, I was presented, 10 financing options with both Ford and banks) Disrespectful & low ball trade in value, offered me $6000.00 for my existing SUV which I sold myself on usedvictoria in 4 days for $10000.00 Price of new truck was considerably higher than the exact same truck I bought on the mainland. I bought the new F150 over the phone, dealer delivered for Free to Victoria and I saved over $3000.00 in total costs. Be prepared for 1980's sales tactics and a lot of slick xx if you deal with this group. More

I was a Ford man.... I have a 2008 ranger from Suburban Motors in Victoria BC.Breaks squeel very often. Ford has tried to replace pads many times/ types, machine the rotors, replaced the rotors. T Suburban Motors in Victoria BC.Breaks squeel very often. Ford has tried to replace pads many times/ types, machine the rotors, replaced the rotors. They refuse to believe that this could be a caliper problem. I have had to go without a vehicle many many days now because of this. I did not buy a used car I bought a new vehicle so I would not have to constantly have my vehicle in the shop. This truck has been in the shop more than some beaters I have owned. Gee Ford....what else could it be if you tried replacing everthing else....??????? I want this problem fixed once and for all without having to go without a vehicle for many more days. For this reason I will not buy another vehicle from Suburban Motors or any other Ford dealership. With my experience i would not recommend anyone buy from them or get service on their vehicle. Feel free to contact me ford. Steve was great to deal with this review is not about him. Its about how the dealership is run or operated. People don't buy new vehicles to go without a car often. They want to buy Good vehicles not lemons. If I get another mechanic to fix this as ford refuses too. the story will be shared with the newspapers or tv news. ranogd@hotmail.com More