Subaru of Mississauga

Another New Subaru Just purchased our 4th new Subaru from Darryl Monisse. As always, a fantastic experience from top to bottom. First class organization. Already look Just purchased our 4th new Subaru from Darryl Monisse. As always, a fantastic experience from top to bottom. First class organization. Already looking forward to buying our 5th. More

Unacceptable Service Booked routine service one month in advance. Was advised on arrival at 11AM that the service would take approx. 3 hours. After a whole afternoon of n Booked routine service one month in advance. Was advised on arrival at 11AM that the service would take approx. 3 hours. After a whole afternoon of not getting the promised phone call, I went to the dealership at 4PM. The car was not ready until 6. The reason given was that it was "a crazy day". Assume it was bad scheduling??? Very disappointed with Subaru's so-called "SIX STAR" service!!?? More

Excellent Service by Darryl Monisse Purchased two vehicles from Darryl Monisse in 2018. Excellent service from Darryl and the Team at Subaru of Mississauga. Darry was very professional Purchased two vehicles from Darryl Monisse in 2018. Excellent service from Darryl and the Team at Subaru of Mississauga. Darry was very professional as are the Service Team! More

Amazing I wasn’t even expecting that I’ll get a car the same day but with the help of Darrly i got the xar that I’m looking for. I wasn’t even expecting that I’ll get a car the same day but with the help of Darrly i got the xar that I’m looking for. More

excellent Have dealt with Darryl for many years and have never had a bad experience. Return year after year due to outstanding customer service. Darryl is alway Have dealt with Darryl for many years and have never had a bad experience. Return year after year due to outstanding customer service. Darryl is always personable professional and more than helpful. Wouldn't go anywhere else. More

PLEASANT EXPERIENCE It's only a week since I picked up my 2018 Subaru Legacy and so far I am enjoying it. I had the pleasure of working with the sales consultant, Danny L It's only a week since I picked up my 2018 Subaru Legacy and so far I am enjoying it. I had the pleasure of working with the sales consultant, Danny Li who made the process seamless and he went out of his way to ensure I was satisfied. On taking possession of the car the delivery specialist, Marcus, patiently explained all the features (and it was a lot) of my new car.. I appreciated that. More

Non-negotiable price; devalues loyal customers; rude manager Do not usually post reviews, but agree with other negative comments - especially refer to Google Reviews of this dealership for more accurate/unfilter Do not usually post reviews, but agree with other negative comments - especially refer to Google Reviews of this dealership for more accurate/unfiltered feedback. Our families are longtime customers with multiple Subaru's purchased and serviced here - varied experiences over 8 years. Only reasons we return is because of convenient location, Steve in Services, and Rudy in Sales (who is no longer there). Last straw was this week. My wife and I were in for service and inquired about a demo vehicle with trade-in of Impreza (maintained by them). Were provided initial quote for each, which we attempted to negotiate as usual. Where to begin with what went wrong... (a) Sales Associate estimated $2,500 for trade-in vehicle on which all negotiations were based. Instead, General Sales Manager (GSM) offered $1,000 (less than half) without even seeing the vehicle, (b) GSM was condescending, rude, and poor attitude - he said all he cared about was profit and $$$ - wife mentioned that we were longtime loyal customers. He literally said "I don't care and I only care about profit". He even laughed at our offers, (c) we were interested in demo vehicle which had freight/PDI and other charges waived up front. Told that sticker/retail price is fixed/non-negotiable. This is the only dealership we've encountered who does not negotiate sticker price on demo vehicles, (d) wife contacted Bill Cathers, General Manager (GM) who listened but ultimately did not want to help. He even stopped responding to e-mails and doesn't fully address questions. He welcomes comments, but ultimately shoots them down and does not want to help in any respect. (e) this is the only dealership who rejected working with Car Cost Canada invoice prices. We received quotes from other dealerships in Brampton, Oakville, and Markham, who negotiated based on invoice price without questions asked, even down to 3% dealer markup - demo vehicles were also negotiable. Recommend dealing with others instead (Ollie at Subaru Markham is a dream and true salesman). Unfortunately for us, the only demo vehicle that met our trim and colour criteria was here, so we were forced to deal with them. I preferred a new Forester from Markham negotiated at <4% dealer markup or a discounted demo from Brampton, but wife insisted on this one because of colour and $$. Now we are stuck purchasing an older model demo vehicle at full retail price (with freight/PDI and other charges waived). Demo sticker price is NON-NEGOTIABLE, not even by one dollar...unbelievable! Will not price-match what other dealerships offer. We have never met such poor salesmen who are so defensive and uncooperative...and profit/money hungry with zero value on family customer relations. Gave them numerous opportunities to fix the problem and we even compromised on our price offers, but they are fixed and zero negotiable. Told wife and all relatives that we will not be returning here for other services. Don't do business with this dealership...believe the negative reviews. There are much better options available in the GTA (esp. Brampton, Oakville, Thornhill, Markham) and worth the distance/effort/commute. These folks do not value longtime customers and loyalty. More

First Subaru This is my first Subaru and I had a great experience. I never thought of getting a Subaru before until I went to the showroom with my friend who just This is my first Subaru and I had a great experience. I never thought of getting a Subaru before until I went to the showroom with my friend who just purchased one. Employees are very friendly and helpful. Happy with the purchase! More

Felt like a family My first visit made me feel like home, like some one I knew from ages I purchased 6 weeks after that visit. I love it. My first visit made me feel like home, like some one I knew from ages I purchased 6 weeks after that visit. I love it. More

Great buying experience! I was looking to buy another new car...I had previously bought a Forester from SOMI with Darryl Monisse a few years ago. Even though I live downtown, I was looking to buy another new car...I had previously bought a Forester from SOMI with Darryl Monisse a few years ago. Even though I live downtown, I decided to come back to Mississauga because of the excellent customer service, straight forward approach and attention to my needs, that Darryl shows. It was a pleasure working with him and Barry Furkawa , Business Manager, again. Once again, I was able to drive out in two days with my shiny, fantastic Forester! Of course, selling Subarus does make their job easier! :-) I strongly recommend Darryl Monisse and SOMI for your car needs. James. More