Subaru of Mississauga

Red flags from start to finish, and the employee I dealt with became extremely condescending and pushy when it became clear I was going to say no. I reached out the other day about a vehicle on their we with became extremely condescending and pushy when it became clear I was going to say no. I reached out the other day about a vehicle on their website and was told it was still available, would I like to come down and look at it that day. I explained I was coming from a bit of a distance, so it would be the following afternoon at the earliest. There was some weird hesitation from the employee while talking up the car but I wrote it off as just it being a Subaru dealership and them probably preferring to sell their own cars. I also dealt with "April," which is apparently their AI assistant, and from what I saw of their customer service I see why this is necessary. "April" arranged an appointment for me and I let it know that I was running a bit late. When I arrived, I was told that the car was currently up on the hoist being taken apart. This was confusing because 1) they hadn't mentioned it needing to be serviced when I called to arrange to see it, 2) I had an appointment and was even running late, and 3) people had supposedly been looking at it (typical sales tactic to create a sense of urgency) and it had been moved from lot to lot for a while. Why was it only being serviced now? No one mentioned that it wasn't test drive ready. I asked how long this would take, and was told could be an hour, or three, and would I like to come back the next day. I made it clear I couldn't and wouldn't, so they said they'd try and get it ready for me to take it for a drive in an hour or so. We got back an hour and a half later, and while we waited for an update observed three of the staff being incredibly rude to a man who was looking for someone to answer his questions. They never even redirected him to the waiting area where there was tea and coffee, just told him they were too busy and ignored him. Went out to see the car, noticed some bubbling rust on the inside but the employee quickly tried to distract us with something else. There were no offers to lift the hood, no sales pitch about the vehicle itself, just here's the keys and go drive. It was clear she thought it was a done deal. While driving, we noticed weird noises with the brake pedal, and we pulled over to look at the car properly. This is when we got a closer look at the bubbling rust, and noticed some damage on the chrome on the same side where the car has scratches that suggested a possible accident that wasn't disclosed. Lifted the hood and found large rocks, lots of dirt, rusted screws and bolts, and bubbling acid on the battery. The car is newer than the one we drove to the city in, and we live on a dirt road, and it's not even close to looking like that. I didn't feel comfortable enough going through with a purchase and decided to say no, and that's when the employee became a totally different person. I was told very rudely that of course there are issues with the brakes and battery, they interrupted the servicing so I could test drive it! The bubbling rust we noticed is just cosmetic, what did I expect for a used vehicle, if I want better quality then I better look at new (and what a coincidence that they have those there too.) Of course there are rocks under the hood, that's what happens when you drive on the road! They haven't even shampooed it yet! Everything we pointed out, she said they were working on, and basically made it seem like it was my fault it wasn't ready yet and they were inconveniencing themselves so I could look at it. At one point she even touched the battery acid with her bare hands? It felt like they were trying to hide issues to make a sale, so buyer beware. To the dealership, I'd say: mocking your customer's intelligence and acting like they should be thankful you took time out of your day to speak with them isn't a good strategy and AI isn't a replacement for quality customer service. Other dealerships are doing it better, so I'll be going to them. More

Super helpful staff through the whole purchase process. Provided assistance with app onboarding. Special thanks to Virujan, Khulan and Mike Provided assistance with app onboarding. Special thanks to Virujan, Khulan and Mike More

Update: The service manager called me, insinuating that local mechanic might have lied about the wear on my brake and it might be a caliper issue. I went in for a no charge inspection and they found the ne local mechanic might have lied about the wear on my brake and it might be a caliper issue. I went in for a no charge inspection and they found the new brakes were installed properly by the local mechanic and the service advisor confirmed that my servic C wasnt done properly. And the wear on my brakes should have been noticed then. Havent heard back from the service manager yet. So I just wasted $900 for a service that wasnt done properly. Poor service!! For the last 5 years I was a loyal customer doing all my services here and it was all good until last Feb. Issue 1. Service A was done in October 2025 which included break inspection, a total of $900+, and yesterday, I was informed by my local tire centre that my rear rotor and pad are metal to metal, its visible. I was never informed by the dealership about this at all. During the brake check they were supposed to check this. And now I am calling around for a quick brake change. Issue 2. Went for oil change in Feb 2026, had to wait for 3 hours, saw the car out of the service, I asked the service person about payment and I was informed then that the fog lights needs to be changed. Usually for any repairs they will inform me while the car is still in the bay for a quick repair. Then I had to wait for another 1.5 hrs for them to do the repair. More

Be cautious with your personal information. After buying a vehicle from Subaru Mississauga, my contact details were passed to SiriusXM and I received a trial offer despite never consenting or o After buying a vehicle from Subaru Mississauga, my contact details were passed to SiriusXM and I received a trial offer despite never consenting or opting in. I do not recall authorizing this at any point. Transparency around data sharing was lacking, and this should concern anyone who values privacy. More

I’ve been a Subaru owner for years, but my recent experience at Subaru Mississauga was disappointing. We had agreed in writing to a $36,000 out-the-door price for a 2024 demo BRZ with no trade-in. experience at Subaru Mississauga was disappointing. We had agreed in writing to a $36,000 out-the-door price for a 2024 demo BRZ with no trade-in. I had declined their $500 trade-in offer for my WRX, letting them know I planned to sell it privately. When I came in to finalize the purchase, the contract showed the $36,000 price only after applying a $1,700 trade-in credit, which I had never agreed to. The sales manager acknowledged the messages were unclear but could not match the agreed price, offering a smaller discount instead. I reached out several times afterward to management to try and come up with a solution to close the deal on the car, but did not receive a reply until being told the car had been sold 2 weeks after I had originally reached out. It was an unfortunate experience, and I hope the dealership takes this feedback to improve communication and follow-up with customers. More

If your an exec and your company needs to up your customer service, bring in a Subaru for servicing at Mississauga Subaru and see Cliff to experience what exceptional customer service looks like. You customer service, bring in a Subaru for servicing at Mississauga Subaru and see Cliff to experience what exceptional customer service looks like. You will be greeted with a smile and a positive demeanor. Service options will be provided. You will get a call updating what's happening and a confirmation for a pick up time. And as for the dealership, Michael Murillo run a tight ship where all the departments are geared to deliver a customer focused experience. More

My first experience with Subaru was an 10 years + old Legacy bought in 1988 from a private owner in North York for C$800. As a new immigrant in Canada, that saved my first time car insurance (otherwise c Legacy bought in 1988 from a private owner in North York for C$800. As a new immigrant in Canada, that saved my first time car insurance (otherwise cut throat insurance charges for a new comer) That Legacy made me spend only 120 more in maintenance for 13 months. Thereafter, out of love of Subaru, I kept on buying used Subaru cars. Forester and Outback has become my most favorites until March 2025, when I decided to lease a brand new Subaru Outback 2025. Who could be the better choice than Subaru of Mississauga. Sales person Eva's handling of my first time leasing experience was not only awesome but highly gratifying. She was just wonderful in her attitude, unlike a covertly pressurisng sales person we see everywhere. I would love to come again More

I would like to give a special thank you to our salesmen Rich Nghyen and Vandana Sidhu in finance for making it a comfortable experience in the purchase of our new car. Thank you. Rich Nghyen and Vandana Sidhu in finance for making it a comfortable experience in the purchase of our new car. Thank you. More

Just purchased a Forester and Metesh Lad was very helpful in guiding us through this purchase. He was very thorough and attentive. It was a pleasure dealing with him.. Anthony Silva was very helpful with the in guiding us through this purchase. He was very thorough and attentive. It was a pleasure dealing with him.. Anthony Silva was very helpful with the financial arrangements. More

Oil & filter replacement today, Feb. 10.2025 , was greeted by Karissa Crookston. She was very helpful and pleasant . I used to go to Subaru of Brampton but the service there doesn't c 10.2025 , was greeted by Karissa Crookston. She was very helpful and pleasant . I used to go to Subaru of Brampton but the service there doesn't compare. This is my new home to get both my Subarus serviced at !! More