Subaru of Lethbridge

Great professional service. Even if I call the day before, I am always able to make a service appointment at a time convenient for me. Chris Millsum is always ready to check my Even if I call the day before, I am always able to make a service appointment at a time convenient for me. Chris Millsum is always ready to check my car in when I arrive and he keeps me posted on the progress of the work. If there is something unexpected, like needing a new air filter when I have an oil change scheduled, I am informed of the need for a new filter, shown the old filter and told of the replacement cost. When my Outback is ready, Chris goes over the bill and explains each charge. With this quality of service, I have always been very satisfied with the service offered by Subaru of Lethbridge. More

Love my new car MAtt had responded to my email inquiring about a vehicle on auto trader He was very helpful in answering questions. He was friendly and was able to MAtt had responded to my email inquiring about a vehicle on auto trader He was very helpful in answering questions. He was friendly and was able to help me find my new car. I'm so happy with it More

Awesome Customer Service Matt is a great guy and this is the place you need to go. Got an Acura Mdx 2014 and it was an absolutely pleasant experience. I will be buying more ca Matt is a great guy and this is the place you need to go. Got an Acura Mdx 2014 and it was an absolutely pleasant experience. I will be buying more cars here. Thanks Matt! More

Best First Time Experience Going into Subaru of Lethbridge for my first new car was the best experience I could ask for. I was helped by A fellow of the name Matt who showed me Going into Subaru of Lethbridge for my first new car was the best experience I could ask for. I was helped by A fellow of the name Matt who showed me the car I wanted, was very informative about the car and showed me just how much care they have for their Clients and their vehicles aswell. Highly satisfied with my overall experiance and would recommend Subaru of Lethbridge to anyone looking for their new ride. More

Best Vehicle Purchase Experience of All Time I decided to write this review, roughly a month after my initial visit at Subaru of Lethbridge, and three weeks from taking possession of my 2017 Suba I decided to write this review, roughly a month after my initial visit at Subaru of Lethbridge, and three weeks from taking possession of my 2017 Subaru WRX STI. I waited to write a review after the honeymoon stage wore off. Over the past month, I took the time to reflect on the little things that made for this experience. The verdict, my experience purchasing a new vehicle from Subaru of Lethbridge was the best! Upon my initial visit, I entered the dealership, while gripping onto my two-year-old infant daughter, knowing the exact vehicle that I was going to purchase, and was greeted by Johnny Vo. First impressions are crucial to me, and as such, Johnny introduced himself in a polite, courteous and professional manner. I explained that to Johnny that I had test drove a friend's STI over the weekend, fell in love immediately with the car, but requested more information before making a final decision. There are two types of salespeople in business: those that sell by memorising the owners manual and regurgitate information, and those that educate through first-hand experience and passion, which Johnny was the latter. At our first meeting, I discovered that Johnny was more than just a salesperson, but rather a big car enthusiast, while also being a proud owner of a Subaru himself. Johnny explained all of the great features and benefits of the vehicle thoroughly. The subsequent meeting was a delight because I was speaking to someone who truly loved the product the represented. The best part was that I did not once feel pressured to purchase or commit and that Johnny respected my request to take the time to review all of the information presented before making a final a decision (not buying on impulse). When it came time to inform Johnny of the decision, I informed him over the phone that I decided to go with a Fiat 500 instead of the WRX (as a joke and to see what kind of response I would get). Sure enough, Johnny, the type of guy that he is, respected my decision, albeit stunned that I was going in a opposite direction. After telling him, that I was joking, we got down to business and secured the vehicle. When it came time to take possession, I must admit, this was a first and unique experience. I have taken possession at four other dealerships in my time and not once did any of the other sales team do something like this. Johnny took additional time to provide a comprehensive introduction of my vehicle's sound system, engine, remote and door entry, lighting, shifting, c-diff, driving modes, etc ... Johnny also introduced me to the rest of the service team, which are all proud owners of Subarus as well (knowing that my car will be serviced as if it was their own is a huge plus!). Lastly, when I looked at the rear end of my WRX, the one thing I notice, as little as this may be, is that I did not notice a dealership badge or license plate frame of Subaru of Lethbridge. For me, this was a first, as I despise being a dealership's driving billboard, in addition to thinking that his type of marketing strategy is utterly useless. Nonetheless, from start to finish, I give Johnny and the team at Subaru of Lethbridge 10/10, 2 Big Thumbs Up, and would highly recommend others wishing to purchase a Subaru. More

Excellent car buying experience. I have purchased cars from other dealerships in Lethbridge - but got turned-off because of all the unsolicited sales contact. I called and called and I have purchased cars from other dealerships in Lethbridge - but got turned-off because of all the unsolicited sales contact. I called and called and could not get taken off lists as per my request. So I took my business elsewhere. The customer comes first at Subaru Lethbridge. From their excellent easy-to-navigate website to the amazing and collaborative team. Matt was out point-person but he and his colleagues worked as team to get us into our car of choice. More

Positive experience It was a positive experience from start to finish. Friendly and knowledgeable staff. Our sales person, Matt, was excellent. Very professional, goo It was a positive experience from start to finish. Friendly and knowledgeable staff. Our sales person, Matt, was excellent. Very professional, good suggestions, knew his cars. Jared went above and beyond good service to find us the car with the features we wanted. Joe was honest with us and gave a us a fair trade in value for our old car. Dave was easy to work with on all the paper work. He helped us to choose the extra options and warrantee extensions wisely. All in all, a 5 star rating for the dealership. We have been very pleased with our new Subaru's performance so far and would certainly recommend Matt, the dealership and the car to all our friends More

Stress Free Excperience My experience was stress-free and easy. I got an estimate on my truck that I wanted to trade in on Saturday, Monday I signed all the paperwork, By Wed My experience was stress-free and easy. I got an estimate on my truck that I wanted to trade in on Saturday, Monday I signed all the paperwork, By Wednesday I picked it up fully detailed and all extra accessories I wanted installed. I was given a fair and complete estimate of my trade in and was not pressured into buying that day! Matt explained any questions I had, introduced me to all the staff and toured me around the dealership. More

Outstanding! My husband and I recently purchased a used Subaru and the process was absolutely seamless. So grateful for the team at Subaru of Lethbridge, everyone My husband and I recently purchased a used Subaru and the process was absolutely seamless. So grateful for the team at Subaru of Lethbridge, everyone from the sales to the service department gave exceptional service. Would highly recommend this dealership! More