Subaru Outaouais

Best experience to date I had a great experience getting my latest car from these guys. Patrick Landriault my sales guy, was honest, courteous, yet easy going, and a pleasure I had a great experience getting my latest car from these guys. Patrick Landriault my sales guy, was honest, courteous, yet easy going, and a pleasure to deal with. No negative sales tactics whatsoever. Management (Serge) was extremely professional and polite. Got a very good price too!! It was smooth sailing until the very end, even after all the paper work was signed. I am also pretty particular and kept asking questions and following up, and never once did I get any push back. While in Gatineau, they made the process of leasing to me as an Ontario resident seamless More

Amazing experience! Meeting Mr Casselman was exactly what I needed; first and foremost very professional, understanding and always on top of the task. I really couldn’t a Meeting Mr Casselman was exactly what I needed; first and foremost very professional, understanding and always on top of the task. I really couldn’t ask for more. He put my mind at ease by being very thorough with every detailed about the vehicle in question. I would go back for sure to this dealership; ask for Stéphan he will give definitely give you peace mind no pressure added. Love my new Subaru! More

Dishonest and patronizing salesperson; lied about car damage I had a terrible experience at this dealership. I wanted to buy a 2015 Subaru Impreza that was listed on their website so I made an appointment to go I had a terrible experience at this dealership. I wanted to buy a 2015 Subaru Impreza that was listed on their website so I made an appointment to go for a test drive. I asked for the CarProof report which I never received. The salesperson asked for a "reservation" fee of $500 before I even saw the car. I refused, and once we (my SO & I) arrived at the dealership, we went for a test drive. Once we returned, the salesperson informed us that the car had been in a "minor incident" where the front bumper was damaged and that the total cost of repairs was about $1000. Okay, so far, things are going okay and we really like the car. Once we sat down to actually look at the CarProof report and discuss the price of the car, the salesperson read out the contents of the report without letting us look at it. The cost of the repairs was now $1500. Okay, so he misremembered the total cost of repairs, not a big deal, I guess? The price of the car was higher than average for that model year, so we tried to start negotiations. The salesman seemed to get really annoyed when I tried to negotiate on the price of the car. His exact words to me were: "You knew the price of the car before you came here, what were you expecting?" I replied with, "Yes, I did know the cost but people normally negotiate on the price when buying a used car." Especially one that was in an accident. He replied with "How many used cars have you bought in your life?" I didn't see the relevance of the question and he repeated himself, in a very condescending tone. Was he trying to intimidate me? I'm not sure. I promptly informed him that we would not be doing business with him and thanked him for his time. I looked up the CarProof report for that exact car on Subaru Canada's website and the car had been in an accident and the total cost of repairs was $2815. He outright lied to us while reading the CarProof report in his hands. The report also seemed to indicate that the car had not been serviced in 2 years and that it was from Montreal. Bizarre. I feel sorry for anyone who purchases a car from this dealership and this salesman in particular. They are dishonest and will say anything to get you to agree to hand over your money. Stay away. More

worst experience ever Je viens d'avoir la pire expérience chez ce concessionnaire. Je n'ai jamais été traité de la sorte. Aucun suivi des employés avec moi... Je devais les Je viens d'avoir la pire expérience chez ce concessionnaire. Je n'ai jamais été traité de la sorte. Aucun suivi des employés avec moi... Je devais les suivre pour avoir des informations. Il s'En foutait de moi. Ils m'ont pris 3 semaines de mon temps pour une location de voiture et je me demande bien s'ils n'ont vendu la voiture car tout ce qu'ils ont fait n'a pas de sens. C'est peut être même plus profond que ca mais je m'assurer que toutes mes connaissances ne deal jamais avec ce concessionnaire et que tout le monde sache ce qu'ils font. More

Bon service! Bonnes explications, bon service. Peu d’attente pour parler avec un employé. Belle disponibilité pour des rendez-vous. Salle d’attente plus convivi Bonnes explications, bon service. Peu d’attente pour parler avec un employé. Belle disponibilité pour des rendez-vous. Salle d’attente plus conviviale que dans les anciens locaux. More

Appointment service 22 Jan 2018 No courtersy ride available, coffe machine out off order, WIFI for customers redicously slow. Drove from out of town expected to have a courtesy ride No courtersy ride available, coffe machine out off order, WIFI for customers redicously slow. Drove from out of town expected to have a courtesy ride which is not available in the afternoon. Was told by the saleteam that my ar would be wash when service it seen that wash are only done in warm weather. I have Nitrogen in my tires they do not have nitrogen. More

excellent J’en suis à mon troisième véhicules acheté chez Subaru Outaouais et je demeure plus que satisfait de la qualité du véhicule et du service. Mon expérie J’en suis à mon troisième véhicules acheté chez Subaru Outaouais et je demeure plus que satisfait de la qualité du véhicule et du service. Mon expérience est excellente! More

accueil ce matin lorsque j'ai laissé ma voiture Préposé prend le temps nécessaire et pose beaucoup de questions, très poli, sort à l'extérieur pour voir le véhicule, tres gentil, organise pour la n Préposé prend le temps nécessaire et pose beaucoup de questions, très poli, sort à l'extérieur pour voir le véhicule, tres gentil, organise pour la navette, More

Excellent sale service / Excellent service de vente I knew what I wanted, I shopped around, Subaru Outaouais met my car expectation and my car budget. My first discussion with the salesman lasted about I knew what I wanted, I shopped around, Subaru Outaouais met my car expectation and my car budget. My first discussion with the salesman lasted about 45 minutes, I walked into the dealership, as I was looking at the car I wanted to buy, the salesman came to me and answered all my questions with courtesy and respect. We sat down and discuss $$$, two days later I called the salesman, booked an appointment and bought the car. It was a pleasant experience. At this day I am very happy with my Impreza. I also own a Toyota and a Honda. Je savais ce que je voulais, j'ai magasiné, Subaru Outaouais a répondu à mes attentes et à mon budget de voiture. Ma première discussion avec le vendeur a duré environ 45 minutes, je suis entré chez le concessionnaire, alors que je regardais la voiture que je voulais acheter, le vendeur est venu me voir et a répondu à toutes mes questions avec courtoisie et respect. Nous nous sommes assis et discuter $$$, deux jours plus tard, j'ai appelé le vendeur, pris un rendez-vous et acheté la voiture. Cela a été une expérience plaisante. À ce jour, je suis très heureux avec mon Impreza. Je possède également une Toyota et une Honda. More

Excellent service. Wonderful client service by Jason, Always pleased when leaving. Dealt with all my questions. Loved the new location. Looking forward to the print for a return visit. Have a great day Always pleased when leaving. Dealt with all my questions. Loved the new location. Looking forward to the print for a return visit. Have a great day More