Subaru City
Edmonton, AB
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210 Reviews of Subaru City
We had a terrible experience trying to buy a used 2022 WRX at Subaru City. We had a verbal hold a vehicle, and the vehicle was apparently sold early the next morning. Bill Lam was great to deal with but WRX at Subaru City. We had a verbal hold a vehicle, and the vehicle was apparently sold early the next morning. Bill Lam was great to deal with but his higher level management team was terrible and unwilling to talk to us during negotiations. Would not trust these guys at all. Couldn't get a straight story on a the vehicle's condition when asked about it's maintenance records with were done at Subaru City. Very disappointed in their communication follow-up and ability / wanting to transact a deal on an advertised and transparent price. More
They are always professional and courteous. I've had no issues with them and this is the first vehicle I've bought from a dealership If I had to do it again, I'd come back here no question. Ev I've had no issues with them and this is the first vehicle I've bought from a dealership If I had to do it again, I'd come back here no question. Every service visit since has gone smoothly and this one was no exception. Thanks Subaru city! More
The sales experience was great. The service department is not. Routine service is super expensive. At times service personal are very rude and don’t admit to their mistakes . The service department is not. Routine service is super expensive. At times service personal are very rude and don’t admit to their mistakes . More
Bill was nothing short of fantastic! He was patient and more than efficient in getting our inspection done in time for Christmas. He went the extra mile with literally everything. We are He was patient and more than efficient in getting our inspection done in time for Christmas. He went the extra mile with literally everything. We are thankful for Bill and we will definitely be back to purchase our next vehicle. This dealership was absolutely incredible. Thanks Bill!!!!!!!!! More
Excellent service and communication during the process! Clear explanations and opportunities to review the inspection recommendations with my service advisor, who also followed up the next day to ensure ev Clear explanations and opportunities to review the inspection recommendations with my service advisor, who also followed up the next day to ensure everything was satisfactory. More
By far the best experienced I’ve had at a dealership. Very welcoming and I did not feel pressured to buy a vehicle. My sales person was out front with me regarding the wait time for the specific vehicle Very welcoming and I did not feel pressured to buy a vehicle. My sales person was out front with me regarding the wait time for the specific vehicle that I was looking for. I felt like I was being understood with the requirements and needs that I wanted. I also got a sweet deal on my trade and for my new purchase. Overall, it was an enjoyable journey and I can’t wait to pick up my new car!! More
I had a remarkable car-buying experience at Subaru City, thanks to the exceptional customer service provided by Danny, Philip, and Susie. Their assistance was truly outstanding, and I highly recommend them. thanks to the exceptional customer service provided by Danny, Philip, and Susie. Their assistance was truly outstanding, and I highly recommend them. I look forward to returning for my next car purchase. More