Subaru City

Still waiting for a car starter quote Emailed them, called them. Left messages. All I want is to get a car starter installed for my Subaru but based on their inability and incompetency at Emailed them, called them. Left messages. All I want is to get a car starter installed for my Subaru but based on their inability and incompetency at returning phone calls and making business quotes, I wouldn't want them to install the starter now anyways. Seems as if this is another crap review for their parts and services department. Should I mention I'd emailed for a quote about a month ago? There's no point in chasing them to install this for me because clearly they're too busy to even return a call. Ridiculous. More

Greg Harrison - Customer Service Rockstar I would like to thank Greg for all of his help. He moved mountains to have my custom made car delivered a month a head of schedule so I could have it I would like to thank Greg for all of his help. He moved mountains to have my custom made car delivered a month a head of schedule so I could have it in time for my road trip. Greg built a relationship with us and not only ensured that our needs were met, but went above and beyond. If you are in the market for a new vehicle, go see Greg. A special shoutout to Lori as well. Thank you for all your assistance. More

Overpriced service and parts ttried to buy a windshield here they wanted $800.00 + for it i found it for a little more that half that price from thier supplier. I looked into a " ttried to buy a windshield here they wanted $800.00 + for it i found it for a little more that half that price from thier supplier. I looked into a "b" service for our 2015 outback $600.00 + subaru in red is $200.00 cheaper. Don't get robbed look elsewhere. More

Better than reviews Bought a Forester and everything that we experienced was professional with Bill and general manager Ken. The online reviews made me a little worried a Bought a Forester and everything that we experienced was professional with Bill and general manager Ken. The online reviews made me a little worried about going in but our experience was positive and would recommend this dealership at this time. More

Excellent Dealer In the beginning of April of 2016 I negotiated a deal on one of their used trucks and planned to returned it to BC. I traveled to Edmonton and negotia In the beginning of April of 2016 I negotiated a deal on one of their used trucks and planned to returned it to BC. I traveled to Edmonton and negotiated the deal with Salesman Greg Molder. The purchase went fine and I returned to BC. After returning to BC and having the vehicle inspected by a the BC Inspection facility they found the front brakes needed to be replaced. Despite this dealer not being obligated to honour a BC inspection, I send the cost of repairs to the manager "Mick". Who promptly sent me a cheque to cover the cost. Cheers to them. More

Simple as a tire... or ridiculous cost of maintinence Well... I had taken years looking at subaru, finally when my last car dies jumped at the excuse to get a sexy subaru... the sales person was nice frie Well... I had taken years looking at subaru, finally when my last car dies jumped at the excuse to get a sexy subaru... the sales person was nice friendly helpful easy to deal with etc. But when I had a blowout on the highway a month later due to a bad tire they became xxxx. Would not replace the tire, finally agreed to honor warranty, but wouldn't put tire on as I had slight wear on the rest of the tires. Wouldn't replace the set, basically saying they could give me a new tire that didn't match the rest but had to buy 4 new either way... xxx. Faulty tire blows and they won't do ANYTHING. Terrible to deal with arrogant and rude. So I told them to give me a replacement tire that matched and went to buy a new set at trail tire since it was much cheaper for better rated tires. They put the tire in a bag and insisted on carrying it to my car for me... turns out they gave me the wrong one... seriously incompetent scam of a company. Final note. The cost for service here is ridiculous. The first time they called with a service reminder I asked the cost and they estimated around 600$ for a car which has a payment of 420 a month, after 1 month. My certified garage did the same work for 180. Terrible fraudulant company. Garbage. Despite my love for subaru since I was a kid I will never be buying one again, sadly not worth the risk of this dealership representing company wide... now to spend another 750 bucks on tires despite warranty and faulty tire less than 500 km old. Then I can go home ansd stare at the 3 original and 1 new non matching incorrect tire I can't do anything with More

Not willing to negotiate Looking for a good used vehicle Initially sales staff were helpful. When making an offer sales person was to talk to manager. He did not call back. Looking for a good used vehicle Initially sales staff were helpful. When making an offer sales person was to talk to manager. He did not call back. When following up brushed off the offer not moving on the price for a cash sale. It is amazing that in our current economy when you have a chance to make a cash sale with no financing a dealership would not try to negotiate back with a more reasonable cost. Documentation fees are pure profit for dealers. They are making money from sales already. There should be more room to negotiate lease backs as they are pricing vehicles to what the leased vehicle would need to be purchased at for the original owner of the lease. When a used car is not 15% less than a new vehicle price and people are not willing to do a little better job of negotiating they will not get my business. Going to Calgary where people are at least willing to discuss pricing. More

Not very easy to negotiate with This was my first time purchasing a new vehicle from a dealership and only my second car ever. I found that they were really really reluctant to throw This was my first time purchasing a new vehicle from a dealership and only my second car ever. I found that they were really really reluctant to throw in anything when negotiating. My brother bought a vehicle through GM and they threw in the undercoating, 12" 3m paint protection and some other stuff. I bought this car with cash and they'd only throw in the rubber mats and the cargo liner. Their prices for the undercoat etc are insanely high and they weren't willing to negotiate on that at all. Also, had a really hard time getting ahold of anyone to set up appointment to go in and get my car, and apparently they have no staff that can help me get my car tonight (3 days after purchase). Kind of made me feel like since they know they have my business they don't car anymore. Sales guy was super friendly and nice but I feel like he used my lack of negotiating experience against me. More

"Rude as heck" Very rude people. Worst experience in buying a car ever! The sales manager was yelling at me saying there is no way I am leaving there in a car tonigh Very rude people. Worst experience in buying a car ever! The sales manager was yelling at me saying there is no way I am leaving there in a car tonight. I had enough and said "thank you very much I'm just going to leave now". He runs out of his office points his finger at me and yells "Are you being sarcastic". I said nope just want to thank you for your help and good bye. I then went across the road to the Honda dealership. More

The Worst Sales Experience EVER! Both my spouse and I love Subaru products. We both own one. But after the experience provided by this dealership it makes me ask why. Why would I stay Both my spouse and I love Subaru products. We both own one. But after the experience provided by this dealership it makes me ask why. Why would I stay with a product sold by terrible people and who will clearly not assist you in the future life of the vehicle. We attended the dealership on a weekend as we wished to purchase a new Outback. After some time we were reluctantly greeted by Brad Laing. We explained our interest and discussed both the Outback and the Forester as options. Basic information was provided and after some time test drives were offered. We were allowed to complete the drives on our own. This was helpful for us. But I think it was done so we wouldn't take too much of Brad's time. This was clearly evident on our next visit. We discussed numbers and advised we would review our options and follow up. Two days later we returned. It appeared to be a slow weekday evening. I did not see any other customers around(This should have been a HUGE CLUE!! Go Elsewhere! Like everyone else). It seemed we were interrupting Brad from... oh wait this is his job. We advised we were focused on an Outback and wished to drive it again. This was arranged. Brad's attitude and body language throughout this whole process indicated that we were wasting his time. As we began to discuss options with Brad my spouse had to sign a document for him. The form was shuffled across the table. The next part was particularly troubling... He tossed a pen at her allowing it to bounce across the desk. At this point my mind was made up. These people are not here to sell cars! They are simply vultures trying to abuse the good products that Subaru makes. While Subaru produces a great product I fear for their future if this is allowed to continue. If you wish for quality service and a good product there are many many options out there. Where sales staff will treat you with respect and support you in the life of the vehicle. If you really must purchase a Subaru, you would be well advised to do so outside of Edmonton Subaru monopoly. (As both dealerships are owned by the same company and managed poorly.) I hope this information assists you with your future purchases. More