Stony Plain Chrysler Ltd

No pressure and great service Steve Butler was great to deal with. I test drive 4 vehicles and went to other dealers. The pressure at the other places was overwhelming! When my hus Steve Butler was great to deal with. I test drive 4 vehicles and went to other dealers. The pressure at the other places was overwhelming! When my husband came home we went back to the other places and came back to Steve and SP Jeep . NO pressure and happy to barter! We feel we got a great deal and double the quality of vehicle than any other places. So with service and payments we had aimed for met we were in! Device dept has been great to deal with as my husband owns a Dodge truck! Always smiling, helpful and knowledgeable. H & H More

Lies over the phone to reel you in. I bought my truck ~3.5 years ago from here and at the time the salesman was an awesome, no-BS straight to the point kind of guy. I got a cold-call fro I bought my truck ~3.5 years ago from here and at the time the salesman was an awesome, no-BS straight to the point kind of guy. I got a cold-call from one of their new 2 month old salesmen who said he can put me into a new truck for around the same amount I'm paying now, and 0% interest. With my past experience with SPC I came in the same night! It wasn't long before I had numbers that were $400 more per month than I'm paying right now only if I drop $4000 cash as well, for what was pretty much the same truck I bought 3 years, and for a $28,000 steeper price tag! A leveling kit, different tires, and a fancy paint job aren't worth $28,000. The only way they could give me the deal mentioned on the phone is by giving me half the truck I own now (ST model). I don't know what happened here, but SPC lost their edge and definitely lost my business in the future. More

Great purchasing experience My wife and I went to the dealership early on Saturday morning. We test drove several vehicles. We knew we had to buy a car, since our previous vehi My wife and I went to the dealership early on Saturday morning. We test drove several vehicles. We knew we had to buy a car, since our previous vehicle was dead. There was no pressure from the salesmen to buy a more expensive car, there were no 'up sales' tactics. We did end up spending a little more than we had planned, but that happens every time we buy a car. Overall our experience was fantastic. We were even able to speak with some of the service men (mechanics) about our vehicle, and what we can expect from it. They even recommended the one we bought, and gave a couple of reasons (based on our needs) why to NOT buy a couple of the other vehicles we were looking at. More

Another excellent experience I was so pleased with my first purchase that I traded my second vehicle in for another new vehicle from this dealership. They even helped me out by d I was so pleased with my first purchase that I traded my second vehicle in for another new vehicle from this dealership. They even helped me out by delivering the new unit to my home town and taking the trade back with them. Top Notch! More

Great dealership This is a great dealership I recommend visiting them and asking for Stephen Butler he provided me and my family with my new 2016 Jeep Compass and was This is a great dealership I recommend visiting them and asking for Stephen Butler he provided me and my family with my new 2016 Jeep Compass and was great at communicating with us and giving us all the knowledge we needed to know about the right vehicle for us. Highly recommend visiting stony plain Chrysler and ask for Stephen Butler! More

BUYER BEWARE Purchased a new Ram 3500 and they didn't have the window sticker in the window, so I took their word for it and believed the "MSRP" that they quoted m Purchased a new Ram 3500 and they didn't have the window sticker in the window, so I took their word for it and believed the "MSRP" that they quoted me when I purchased the truck. Which ended up being almost $2000 above what the ACTUAL window sticker was for the truck so this led me to believe I was getting a better deal than I was. I brought this up to Adam and he covered $400 of my paint protection. Then, when I brought the truck home I noticed there was a dent in the roof and brought it to the attention of my salesman. When I got back from work 2 weeks later the salesman I was dealing with was no longer there and I brought it to Adams attention. They took pics and never heard about it again. I contacted Adam about it a few more times over a 6 month period and he eventually stopped answering my messages. So long story short misquoted me on the MSRP and wouldn't provide a window sticker and they wouldn't get the dent pulled on my new truck. More

Recall test drive Brought my vehicle in for a couple recalls, told them about a noise I was hearing, they took it out for a test drive and were playing with my tune set Brought my vehicle in for a couple recalls, told them about a noise I was hearing, they took it out for a test drive and were playing with my tune setting. Hope you had fun, last time you touch my vehicles More

BEWARE........ Deposites are not refundable Please beware and be informed if you put a deposite with Stony Plain Chrysler. I went to this dealership because I live in Stony Plain and have purc Please beware and be informed if you put a deposite with Stony Plain Chrysler. I went to this dealership because I live in Stony Plain and have purchased vehicles here before. I found a vehicle I liked. I was taken into the finance office and because it was a Saturday and late in the evening there was no time to contact the bank for financial check. They explained it wouldn't be until Monday before they would here back from the bank. They advised me to hold the vehicle they required a $500.00 deposite. I complied and left. The next day I went to look at the dealership in Spruce Grove who also sold Jeeps and Chryler products. I found the vehicle I wanted at a cheaper price. I ended up buying that day. Also late in the day but somehow they managed to get ahold of the bank,...NO Deposite required. I contacted Stony Chrysler and explained the above and asked for my deposite back. They refused. Lease Please be informed as consumers. Ensure everything. I can't get my deposite back but I can share my story here and on other social media platforms. I have and will continue to spread the word with my friends and family, I will never deal at Stony Plain Charleroi again personally. My goal is to inform further consumers about this dealerships policies. More

DO NOT BUY FROM STONY PLAIN DODGE ! To all new buyers please be ware of the documents you sign. Also take not that i have voice recordings to back all of this. I had an offer on a truck To all new buyers please be ware of the documents you sign. Also take not that i have voice recordings to back all of this. I had an offer on a truck at Great West decent deal on a 2017 so as you should I went to Stony PLAIN to see if they could beat the deal. They found me a truck at a decent price and I left a deposit. My salesperson Adam outright told me my deposit was 100% refundable! (Which was a lie) so I told Great West about my deal with stony and they beat it. Also I had my heart at great west cause my salesmen was very nice. WHEN I GO BACK THEY MY SALESMEN ADAM at stony and said look sorry man I got a better deal I need my deposit back. THEY REFUSED TO GIVE MY MY DEPOSIT! SAID I ALREADY MADE A DEAL ON THE TRUCK. So after salesmen bouncing me around they said only the GM could refund me. I get a call from not even the GM again saying no! They are holding my money and I won't stand for it. Make sure they do not get away with this with one of your loved ones. Be a smart buyer ! More

People in the parts department provide poor to no service I have been to this dealership 3 times to purchase parts. Each time I have been there the parts person has been bs'ing with coworkers. Last time I was I have been to this dealership 3 times to purchase parts. Each time I have been there the parts person has been bs'ing with coworkers. Last time I was there the woman at the counter told me I couldn't get a regular transponder key instead of the bulky one that came with it. Went down the road and got one at another dealership. Pretty sad that she can't find parts for the brand they sell Today I went there to get a fan belt and when I got up to the counter the two parts people and two customers were looking at the new calenders. I stood there for a few minutes but neither of the parts people could take the time to see if they could help me. That will be the last time I set foot in that dealership More