Stony Plain Chrysler Ltd

Just wanted to thank the service department at Stony Plain Chrysler. Several weeks ago, I cleared the settings in the Uconnect radio in my 2020 Dodge Challenger R/T and wound up losing the Vehicle Us Plain Chrysler. Several weeks ago, I cleared the settings in the Uconnect radio in my 2020 Dodge Challenger R/T and wound up losing the Vehicle User Guide (and several other apps). I was in the Stony Plain area at the time and stopped by Stony Plain Chrysler. I went to the service department and talked to the shop foreman (Eddie). He disconnected the negative battery cable on the car to reset the radio. This didn't fix the issue so I talked to a service advisor (Nadine Lindahl) and she was able to get my car into the shop right away. A technician checked the radio - it needed to be reset and reconfigured. Nadine was great to deal with. Even though the shop was fully booked that day, she was able to get a technician to look at my car. The work was covered under warranty and there was no charge. Nadine even called a week later to follow up on the repair, which was great (and totally unexpected). More

Stony plain Chrysler replaced my engine on a 2019 ram 3500 at approximately 7000km they lifted cab off truck to change motor while doing this they failed to guide cab up properly and gauged my rad with t 3500 at approximately 7000km they lifted cab off truck to change motor while doing this they failed to guide cab up properly and gauged my rad with the fan blades the damage to the fins was on the inside of rad at the top of rad as well as the steel top part of rad the fins were bent downwards they refused to pay for it the damage could not have come from the top as there are shrouds/guards that prevent something from coming from top remember the fins were bent downwards precisely what would happen if the rad hit the fan when cab was lifted. $1700 paid to big rock Chrysler Hinton which confirmed the damage was caused by fan blades. Darrel told me to have a good life. Check reviews not the place to go. More

Non professional when they use a permanent market to do a deal. When you pick your vehicle it is not what you thought. deal. When you pick your vehicle it is not what you thought. More

When I bought my used caravan, and found out it had a bad converter and that the extended warranty I purchased didn't cover this, I proposed that they give me what I paid against another van on the lot. Nope converter and that the extended warranty I purchased didn't cover this, I proposed that they give me what I paid against another van on the lot. Nope, wouldn't consider nor even talk. I spoke to someone else at the dealership and they were going to talk internally and get back to me. I have heard nothing so i am led to believe, their is a sucker born every day and 2 waiting to take them. And this dealership does just that. I would walk rather than to deal there again. More

Purchased a used 2011 Grand Caravan, and was told the brakes needed to be done. This is a safety issue and should have been repaired. I was told it was just a used vehicle. brakes needed to be done. This is a safety issue and should have been repaired. I was told it was just a used vehicle. More

Purchased a used 2011 Grand Caravan, with 211000 KHMS. I was told it needed brakes and was fine with that. Two days later check engine light came on, they changer O2 sensors. Still engine light was on they was told it needed brakes and was fine with that. Two days later check engine light came on, they changer O2 sensors. Still engine light was on they now say Catalytic converter and that this wasn't covered by the extended warranty I purchased. I proposed they give me what I paid and I would buy a newer used van. They refused to even talk. Would not deal there again. More

Great service people . Amazing parts department . Staff were honest . Followed up on service . Price was correct , followed up with me after service was done . Good job were honest . Followed up on service . Price was correct , followed up with me after service was done . Good job More

Very unprofessional place when writing deals with permanent marker and not having the whole contact to review before signing and explaining the trade value getting charged GST. Would not give me time permanent marker and not having the whole contact to review before signing and explaining the trade value getting charged GST. Would not give me time to inspect new purchase. Very pushy on all the extras had to say no numerous times. Bought three new ones Rams before always had salesperson check on purchase. This one once sold pretty much didn’t care about me. More

I received excellent customer service from Monica when my car wouldn’t start. She told me to have it towed in, but it wouldn’t be fixed until Monday. She kept me informed about the repairs and the cost. S car wouldn’t start. She told me to have it towed in, but it wouldn’t be fixed until Monday. She kept me informed about the repairs and the cost. She went over and above good service. More