Steve Marshall Ford Lincoln

My wife and I have bought 2 vehicles from Steve Marshall Ford in Nanaimo, more specifically, from Ryan Saunders. During the 4years we have been loyal customers because we get the first class service we woul Ford in Nanaimo, more specifically, from Ryan Saunders. During the 4years we have been loyal customers because we get the first class service we would expect from a car dealership , when you are spending thousands of dollars. Ryan has always treated us very fairly and has provided that "extra touch" that has made us keep coming back. When our Lincoln Navigator developed a problem with the automatic windows, Ryan not only helped us organize a servicing appointment, he also arranged for a "loan" vehicle for the two days our car was being serviced. As we are from Courtenay, this enabled us to attend medical appointments in Victoria. I would highly recommend Nanaimo's Steve Marshall Ford. They promise, and deliver outstanding service. Al Pullin Courtenay, B.C. More

My husband and I are happy with our Ford Focus. The dealership was very professional, and at a the same time they created a relaxed and friendly atmosphere. We would and have recommended Steve Marshall dealership was very professional, and at a the same time they created a relaxed and friendly atmosphere. We would and have recommended Steve Marshall Ford to our friends. Wayne and Gail Cumin More

The service I received was ok. My car still runs smooth but that's expected since it is a 2011 car. I thought the customer service reps could have been friendlier. I would go there again mainly because I'm but that's expected since it is a 2011 car. I thought the customer service reps could have been friendlier. I would go there again mainly because I'm under warranty. More

I had to bring in my Ford Ranger because of a "check engine" light indication. The provided fantastic customer service and they go the extra mile. engine" light indication. The provided fantastic customer service and they go the extra mile. More

Took my F350 for service and 2 other items I needed fixed and it was done right away .The staff were very friendly and my service rep (Pat) was very helpful. and it was done right away .The staff were very friendly and my service rep (Pat) was very helpful. More

We had a good experience purchasing. I felt respected and assisted in the process, not pushed as in some other dealerships. Customer service and follow-up is first rate. assisted in the process, not pushed as in some other dealerships. Customer service and follow-up is first rate. More

During a very enjoyable drive to Edmonton (love this GT ragtop!)and back I noticed a speed related rattle somewhere on the driver's side front. Not easy to hear but nevertheless irritating. After a little ragtop!)and back I noticed a speed related rattle somewhere on the driver's side front. Not easy to hear but nevertheless irritating. After a little sleuthing, the tech Brian was able to track and eliminate the noise. I realise intermittant rattles can be very difficult to pinpoint and fix....but I had faith in Steve Marshall's crew. I was not disappointed. These guys are good. So is this Mustang GT...9.8 liters per 100k (or 30mpg) from 400+ horses? More

Overall, I was very impressed with the dealership. All the staff that I encountered; the chap in the courtesy car, the guy in service and the cashier were all very friendly and helpful. There was even so the staff that I encountered; the chap in the courtesy car, the guy in service and the cashier were all very friendly and helpful. There was even someone there to open the door for me when I arrived! Life is stressful at times - and with my experience with Steve Marshall Ford it shows that there is someone out there that it trying to make your day just a little bit better. More

My experience with Ryan Fire and Steve Marshall Ford was excellent. I truly felt that my expectations were met and my concerns were taken seriously. My truck is awesome and I plan on returning when it's tim excellent. I truly felt that my expectations were met and my concerns were taken seriously. My truck is awesome and I plan on returning when it's time for another vehicle. More

Upon entering the service dept. I was met by a friendly young man who inquired as to my name. Upon giving him this, I was introduced to a service underwriter who proceeded to take the information regarding young man who inquired as to my name. Upon giving him this, I was introduced to a service underwriter who proceeded to take the information regarding my service work. The procedure was done quickly and in a very friendly manner, & was correct to the point from my call in setting up my appointment. The work was done in a timely manner. The young man who was greeting cusomers is a nice touch from the dealership More