Steve Marshall Ford Lincoln

Consistently good, Each and every time. This cannot be a coincidence. The Ford dealership in Nanaimo does it right. From oil changes to inspections to tire rotations. a coincidence. The Ford dealership in Nanaimo does it right. From oil changes to inspections to tire rotations. More

They were great, quick and friendly to work with. They made the visit fun and enjoyable. We will be doing more business with them again in the near future. made the visit fun and enjoyable. We will be doing more business with them again in the near future. More

I would highly recommend dealing with steve marshall ford , all the staff are very helpful and willing to go out of there way to help make things easier. keep up the good work , all the staff are very helpful and willing to go out of there way to help make things easier. keep up the good work More

On November 20 (Sunday)my 2011 Escape would not start, being aware the service dept was closed I had the vehicle towed to the dealership on Monday. I arrived approx 7:45 am, I spoke with the receptionist being aware the service dept was closed I had the vehicle towed to the dealership on Monday. I arrived approx 7:45 am, I spoke with the receptionist explaining what was going on she informed me the service dept appointments were all booked for the day, and my vehicle would most likely not be seen, I advised that this was not a problem and needed a loaner car to get to work, she promptly and very rudely said we don't have loaner cars, then she passed my onto Scott a service rep saying he would explain, he proceeded to say that Ford would not assist with a loaner car, then he asked me if I had purchased a rental car package when I purchased my car then I could get a car. I advised no but had purchased a maintenance package, He then said that I could get a ride to a car rental place and get a car at my expense, and if Ford kept my car overnight Ford "might reimburse me"by now I was getting very upset as Scott just kept talking over me, he was not acknowledging anything I had to say. As I tried many times to express myself for instance, my car is just a year old and under full warranty, and I needed to get to work. If my request was not within his authority, he should have gone to his supervisor and explaind the situation at least this would have shown me he was trying to assist me. I found Scott to be very condescending. I was so upset, that I went to go outside and that is when I ran into Ryan Fife, my salesman for my car. He asked me how I was doing, I responded not very good, he followed me outside and asked what was wrong. I explained that my car would not start, I had to have it towed and needed a car to get to work and was told I would have to get a car at my expense. Ryan noticing how upset I was said no problem I have a car for you to use. I instantly felt validated in how I was feeling, and he took the time to care. Now I don't know how the appointments are scheduled and I didn't have a problem if the car did not get looked at till the next day,but when I was almost to my job my cell phone rang (9:00am)and it was Brian (service tech)advising he had already ran tests on my car, fortunatelty the diagnostics didn't show anything, still quite puzzling why the car did not start on Sunday, but Brian went above and beyond with his customer service, he called and kept me informed quite a few times over the 2 days. When you spend over $35,000.00 on a new vehicle, I didn't think it was to much for a loaner car so I could get to work, A copy of this letter has been sent to Ford Canada head office. More

People were very friendly and accommodating. My car was not quite ready so the service person bought lunch as I was in a hurray. I was very happy with the service. Thanks Sharon not quite ready so the service person bought lunch as I was in a hurray. I was very happy with the service. Thanks Sharon More

Our Ford Escape needed a replacement part under warranty. The vehicle was repaired in the time frame they promised and when we picked it up it was clean and shiny as well which I greatly appreciated. My ve The vehicle was repaired in the time frame they promised and when we picked it up it was clean and shiny as well which I greatly appreciated. My vehicle looked like new again. More

I came in to have a 72,000KM service and to have my winter tires put on the car - very satisfied with the service given and the promptness given winter tires put on the car - very satisfied with the service given and the promptness given More

Generally, my visit for service was great! I was kept waiting longer than usual, especially for the shuttle - perhaps you need another driver in the mornings? and it seemed a little "hectic" at the front waiting longer than usual, especially for the shuttle - perhaps you need another driver in the mornings? and it seemed a little "hectic" at the front reception. Other than that, I trust the workmanship and would recommend your dealership to others. Kathy More

F150 was serviced on time and returned at time agreed to. Service persons were polite and pleasant to deal with and all work was #1. Service persons were polite and pleasant to deal with and all work was #1. More