Star Motors of Ottawa Mercedes-Benz

Had a scheduled appointment today and was thoroughly impressed with the customer service provided by Justin Stach. He was exceptionally polite and detailed. He completely explained all work that would b impressed with the customer service provided by Justin Stach. He was exceptionally polite and detailed. He completely explained all work that would be completed and the associated costs. Car was done ahead of sched and all floor mats were cleaned (nice touch). More

Justin Stach was the person who dealt with me recently when I took my car in to have the summer tires changed for the snow tires. He was friendly, listened to my questions and answered them. He was reas when I took my car in to have the summer tires changed for the snow tires. He was friendly, listened to my questions and answered them. He was reassuring and kept me posted about when my car would be ready. He went the extra mile to make sure my visit was positive and all my concerns dealt with. He has a very positive manner, is likeable and when I had a question about my Merdes Me that he was not familiar with, he immediately found someone to help. All in all a positive and pleasurable experience. Well done Justin. P.S. I rated the quality of work as only good because when I got home I noticed the language on my dashboard was German. I will deal with this when I return from England. More

I am extremely happy with everyone, they are extremely helpful with all my needs. Friendly and courteous service it is a real pleasure talking with the service department. helpful with all my needs. Friendly and courteous service it is a real pleasure talking with the service department. More

The sales persons and service advisors are extremely helpful. They listen to issues and try to solve it properly. Lucy is an excellent service advisor. helpful. They listen to issues and try to solve it properly. Lucy is an excellent service advisor. More

Bought a 2021 Mercedes GLC 300 new at Star Motors. . We recently had issues with the parking Brake actuators. The service rep did not listen to my concerns at all and was very aggressive. They kept the . We recently had issues with the parking Brake actuators. The service rep did not listen to my concerns at all and was very aggressive. They kept the car for over a week and every day or so they they called me and explained we needed more parts. They replaced the wiring harness and told me it was only +/- $150.00 but they neglected to tell me it was another $1000 to install..this did not fix the problem so they continued replacing parts…both actuators (one was brand new prior to visit) then the replaced the calliper by the time we got our car back it cost us almost $3000.00..after. Complaining to the rep.and the manager we were told if we want to help diagnose we should sign up for Mercedes school…extremely disappointed customer and we are trying to sale the car due to the horrible service so we don’t ever have to deal with their trial and error incompetence again More

Ripoff and relying on advice given to my detriment. Despite specifically asking if I had to worry about ‘remaining starts’ and told not to worry, my car shut down. With no option but to tow it to Star Despite specifically asking if I had to worry about ‘remaining starts’ and told not to worry, my car shut down. With no option but to tow it to Star (proprietary technology) I was told it would cost me between $187-$375 plus tax, to push car into a bay for a diagnostic. I complained to Mercedes Canada and it seems, because I did not take my car back to Star for servicing, I am penalized (gouged). What next: charging me for parking when my car is on their lot on a factory recall. More

As a loyal customer of Star Motors of Ottawa for 20 years, I expect the highest quality of service and care for my vehicle. Unfortunately, my recent experience has left me feeling disappointed and let years, I expect the highest quality of service and care for my vehicle. Unfortunately, my recent experience has left me feeling disappointed and let down. Upon receiving my vehicle, I noticed that the works were incomplete. Despite their estimate indicating that all repairs would be completed, some of the issues I reported were not resolved. This has caused significant inconvenience and frustration on my part. I went to another Mercedes-Benz dealer for a second opinion for their works along with their advices on replacing the front struts of $5,000 and to find out that it was unneeded. The Service Manager, Gordie Tam, offered no apology and no compensation for works done to my car. This is not a trait of Mercedes-Benz! I no longer bring my car to this dealer. Name of advisor: Kurtis Nauss. More

Luxury brand prices but economy services. Just paid $600 for an oil change and visual inspection. The car did not even get washed. Never a loaner car available even though it is requested se Just paid $600 for an oil change and visual inspection. The car did not even get washed. Never a loaner car available even though it is requested several times before the appt and at booking. Communication with the accounting dept was very frustrating and calls were not returned. Had to deal directly with Mercedes Canada to solve the situation. More

I recently purchased a 2023 CLS AMG 53 from star motors. I have purchased vehicles in the past from Star Motors. Sal, Kassim,, Sam are exceptional/professional people along with the technical service teams. I have purchased vehicles in the past from Star Motors. Sal, Kassim,, Sam are exceptional/professional people along with the technical service teams. I recently hit a pot hole causing damage. The team repaired my vehicle quickly and I was very impressed with the level of satisfaction I received. I highly rate this company for anyone purchasing a vehicle/ Matt More