Star Motors of Ottawa Mercedes-Benz

**Very disappointing experience with Star Motors Ottawa** Wow—where do I even start? We have purchased many vehicles over the years, and unfortunately, our most recent experience with Star Motors Ottawa** Wow—where do I even start? We have purchased many vehicles over the years, and unfortunately, our most recent experience with Star Motors has been nothing short of awful. We purchased a **brand-new Mercedes-Benz GLC 300**, and it broke down on the very day we took delivery. It had to be towed back to the dealership. Unfortunately, that was only the beginning. The vehicle continued to have problems and repeatedly left us stranded. We brought it back to Star Motors numerous times, and despite having the vehicle for weeks at a time, the dealership was unable to identify and resolve the problem. We purchased a brand-new vehicle expecting reliability, yet it spent a significant amount of its early life sitting in the service department. In total, the vehicle was in the shop for approximately **a month and a half while it was still new**. What made the situation even more frustrating was the number of kilometres being put on the vehicle while it was at the dealership. We were told that the service manager was driving our brand-new vehicle back and forth to work, and that he lived approximately 45 minutes from the dealership. The kilometres continued to accumulate, which understandably concerned us because we did not want all of those additional kilometres to become our problem once the warranty expired. I also raised an ongoing concern about the speedometer. It was reading approximately **4.5 km/h faster than the vehicle was actually travelling**. I brought this up with the dealership numerous times and was reassured that it would be addressed. We relied on those assurances. Now, we are approximately **1,000 km over the warranty**, and suddenly the response is essentially, *you're out of warranty*. After everything we went through with this vehicle from the day we purchased it, I find that extremely disappointing. I called approximately two weeks ago and asked for someone to call me back. No one did. I had to make multiple calls myself just to try to get someone to address the situation. The dealership knew the complete history of this vehicle and knew the frustration and heartache we had experienced with it from the beginning. After being a returning customer who purchased a brand-new vehicle that repeatedly broke down and spent weeks in the dealership's shop, I expected a much higher level of customer service and accountability. **Choosing the right dealership is extremely important.** Unfortunately, based on our experience, I would not trust Star Motors with another vehicle purchase, nor would I recommend them to others. A brand-new vehicle that repeatedly left us stranded, spent approximately a month and a half in the shop during its first year, accumulated significant kilometres while in the dealership's possession, and was followed by promises that were ultimately not honoured is simply unacceptable. We expected much better from Star Motors. More

I have been receiving excellent service from this dealer for the past 20 years. I have bought new cars for the past 20 years as well. for the past 20 years. I have bought new cars for the past 20 years as well. More

Great customer service and a very professional, helpful, and friendly team. They made the entire experience smooth, easy, and enjoyable. I really appreciated their service . and friendly team. They made the entire experience smooth, easy, and enjoyable. I really appreciated their service . More

Great customer service and a very professional, helpful, and friendly team. They made the entire experience smooth, easy, and enjoyable. I really appreciated their attention to detail and willingness to hel and friendly team. They made the entire experience smooth, easy, and enjoyable. I really appreciated their attention to detail and willingness to help. More

Sales Rep. Yannick has been very proficient, caring and professional. He knew what I needed t, did not rush came up with a solution that worked perfectly. Lovel Yannick has been very proficient, caring and professional. He knew what I needed t, did not rush came up with a solution that worked perfectly. Lovely staff lovely service ! More

I was super-happy with my service appointment. The service provided by Lucky Patel was exceptional, as always. Friendly and professional. Lucky also provided regular updates on the progress of the The service provided by Lucky Patel was exceptional, as always. Friendly and professional. Lucky also provided regular updates on the progress of the service on my car, despite having a large number of service clients to look after at the same time. Check-out (including invoicing) was on time and on the same day, which is always appreciated ! And a complementary Uber to and from my residence was also provided by Ashley Andrade. Top class service all-around. More

Always good service. Know and greet you by name. No surprises, everything explained up front. Know and greet you by name. No surprises, everything explained up front. More

The service department had a bit of a slump but it is back to a top notch service department. I have always felt comfortable recommending Star Motors as an excellent dealership. back to a top notch service department. I have always felt comfortable recommending Star Motors as an excellent dealership. More

Justin at Service was fantastic. Thank you!! Super helpful and attentive. Kept me updated as to the progress throughout. Thank you!! Super helpful and attentive. Kept me updated as to the progress throughout. More

Pleasure to deal with. Good knowledgeable people. Very satisfied with how I was treated and the deal Good knowledgeable people. Very satisfied with how I was treated and the deal More