St. Albert Honda

I’m disappointed with the experience so far. I understand that the CarPlay issue with my CR-V could potentially be a vehicle or technical issue and may not necessarily be the dealership’s fault. I understand that the CarPlay issue with my CR-V could potentially be a vehicle or technical issue and may not necessarily be the dealership’s fault. However, the process has been far too slow, and the communication and follow-up have been frustrating. I’ve been dealing with the CarPlay issue for some time and am still waiting for updates. I’m also still without access to HondaLink, which I haven’t been able to use since my last service visit on July 24th, even though my trial is showing that it ends in January. I understand that some issues can take time to diagnose and resolve, but I believe customers should receive more timely updates and communication while they’re waiting. I hope the dealership can improve the follow-up and help get these issues resolved soon. More

Was there for oil change service They left the cabin filter cap open. Small crack on the front windshield .They made it worse and didn't even accept it. Not going back. filter cap open. Small crack on the front windshield .They made it worse and didn't even accept it. Not going back. More

From the time I got there, I was treated great by everyone. The sale went good. My wife’s SUV was delivered without incident. No complaints. everyone. The sale went good. My wife’s SUV was delivered without incident. No complaints. More

The best car shopping experience ever, Great team, straightforward, helpful, and dedicated, no pressure whatsoever straightforward, helpful, and dedicated, no pressure whatsoever More

They took me in on short notice, told me exactly what was going on with my vehicle and they washed it for me, the staff were very helpful and friendly going on with my vehicle and they washed it for me, the staff were very helpful and friendly More

Always the service is above and beyond. I am very happy. So polite, respectful and professional... I am very happy. So polite, respectful and professional... More

The staff was pleasant they could put more effort into checking vehicle before release but overall was. Happy checking vehicle before release but overall was. Happy More

My experience with St. Albert Honda was and still is a nightmare. I purchased a car from them 4.5 years ago. We had an agreement in place with our salesman for $31,000 all Albert Honda was and still is a nightmare. I purchased a car from them 4.5 years ago. We had an agreement in place with our salesman for $31,000 all in. (GST, everything). We put $1000 down, so the amount of the car was actually $30,000 all in. The girl in the finance department butchered the contract so bad that it had to be re-done. The contract including GST at one point had the car at $48,000. Then, when she changed the contract, she conveniently forgot to change the bi-weekly payment amount. The payments were originally done up at $267 every 2 weeks over 7 years, but in fact, should have been roughly $220. I pointed this out to her. She stated that "it's already been sent off to the bank, so we can't change it, but instead of the term being over 7 years the larger payment will shorten the term to roughly 5.5 years.... My mistake for believing her that it was all straightened out. Two years ago, I checked with the bank to see what the balance owing on the car was. When they told me, it seemed high, so I sent emails to St. Albert Honda with my concerns, and they didn't respond. 4.5 years into this loan that should be paid off a year from now on a $30,000 loan, I was recently told by the bank that the amount outstanding is still $11,400. At 6.7%, no matter how many different auto loan calculators you use, it shows that I should have only approximately $7000 left owing. When I asked the bank to see a detailed history of the account including payments, they couldn't give it to me. I've been told recently, that this bank no longer deals with auto loans. So, there is no way of collaborating this mess. All I'm going to say is if you go to this dealership, look over your contract with a fine-tooth comb, then follow up with your bank immediately. If you don't you may end up paying 20% more for your vehicle than you expected. More

I had a really disappointing experience with St. Albert Honda. I purchased my vehicle from out of province and trusted them to be honest and transparent throughout the process. Unfortunately, that w Albert Honda. I purchased my vehicle from out of province and trusted them to be honest and transparent throughout the process. Unfortunately, that wasn’t the case. There were hidden fees that weren’t disclosed until the very end, and they kept trying to upsell ceramic coating and polish — even after I clearly insisted that I didn’t want those add-ons. They went ahead anyway and claimed the work was done, but when i got the vehicle it was obvious it wasn’t. They also promised to cover the provincial tax, but in the end only paid part of it. When I tried to follow up and get clarification, communication was poor and I kept getting vague or delayed responses. I expected professionalism and honesty when buying a vehicle remotely, but this dealership made the experience stressful and disappointing. I wouldn’t recommend St. Albert Honda to anyone who values honesty, transparency or good communication. More