Spruce Grove Hyundai

Keep the mechanics and fire the manager and service staff. I asked to talk to the manager and was promptly told no and hung up on. staff. I asked to talk to the manager and was promptly told no and hung up on. More

My son bought his first car (used) from GOAUTO - Spruce Grove Hyundai. We brought it home and spent a few days getting the insurance and registration sorted out. My son turned on the sound system and Grove Hyundai. We brought it home and spent a few days getting the insurance and registration sorted out. My son turned on the sound system and noted that it sounded funny. After a couple days he checked the speakers and sure enough, the rear door speaker didn’t work. I went back to the dealership and talked to the salesperson we dealt with….and she was very accommodating in explaining to the service person that our newly purchased car had an issue with the speaker and to book an appointment to fix it. Long story short…..the service department called back and said it would cost $350 to get “2 blown speakers” fixed. As my son went back to pick up the vehicle, he had a discussion with the service person whom took instruction from the dealership manager who was hiding in his office, and was told that it is not up to the dealership to fix the speakers. My son then went directly to that manager and was told by the manager, “how do I know you didn’t blow up the speakers”. After some further discussion the Manager said he “might” be able to knock off a couple dollars to get the speakers fixed. Wow, talk about a great first car buying experience for my son. End of story is that I had to explain to my son that once GOAUTO - Spruce Grove Hyundai had his money, they couldn’t care less about him or if the car fell apart. As a Parkland County resident, I believe in supporting my local community businesses but in this case, I will never go back to GOAUTO - Spruce Grove Hyundai’s for purchasing or servicing my vehicles. If this is how they treat a young man with his first buying experience, just imagine how they will treat you. P.S. Look at their ratings on-line. I never seen so many 1 star ratings for a dealership. They must be proud… More

Very poor service! The phone will ring for several minutes before the so called receptionist answers the phone. Transfer to the service department and they won’t answer The phone will ring for several minutes before the so called receptionist answers the phone. Transfer to the service department and they won’t answer the phone! I leave a message and they don’t return the call! Most horrible dealership i have ever had the displeasure of buying a vehicle from! I will never go back there!!!!👎👎👎👎👎👎👎👎👎 More

Bought a used Toyota Sienna, which was fairly new. The dealership gave no documentation of its history or condition, but we ignored this because of its newness. Also, we assumed they had performed an The dealership gave no documentation of its history or condition, but we ignored this because of its newness. Also, we assumed they had performed an inspection. Shortly after we brought it home, the windshield developed a crack from the edge (probably they filled a crack that was too big, just for show). Also, they failed to mention the lack of block heater. Made us pay an extra $800 because we weren't financing. Now I wonder what else they failed to disclose. Take your business elsewhere. More

The sales team of Emersyn (sale), Larissa (finance) and Tiffanie (finance) were absolutely amazing. Started with Emersyn showing what we wanted and quick chat to set price. No fake run around or games. So Tiffanie (finance) were absolutely amazing. Started with Emersyn showing what we wanted and quick chat to set price. No fake run around or games. So refreshing. Then to finance. With a first time buyer they jumped every hurdle thrown at them. Son left with exactly what he wanted at the price agreed. After being disappointed with some.other dealerships and less than honest salesmen, this was the best experience ever. If you are buying a vehicle, and want to be treated fairly, you must see these people. I can not stress enough how these 3 people broke every negative stereotype of car salesmen. I will be buying my next vehicle from them specifically. More

Horrible service. Horrible GM and management. Impossible to get someone on the phone. Would not recommend Horrible GM and management. Impossible to get someone on the phone. Would not recommend More

Worst dealership I have ever stepped foot in. I will be telling every person I know to give their business to anyone else. We have bought 3 brand new vehicles in 3 months and never experienced t I will be telling every person I know to give their business to anyone else. We have bought 3 brand new vehicles in 3 months and never experienced the crap this dealership tried to pull. You want to buy this vehicle? Well we will only sell it if you spend an extra $7000 on all this other stuff that you don’t want or need….no options…this $24,000 car is over $30,000 before any tax or possible extended warranty. I don’t care how difficult the market is right now trying to screw people over and watching them walk into the door is never good business. The other 3 vehicles we bought (2 fords and 1 Toyota), the dealership has earned our business for life as well as recommendations from to all our friends and family - that is worth alot more than screwing someone over once…this market will not always be like this and when you are struggling it is the customers you treated well that come back…. More

A waste of time, if your not paying for some kind of service, thay are not interested in really helping you. Booked an appointment for service before warrantly at 60,000. Little effort to diagnose or or service, thay are not interested in really helping you. Booked an appointment for service before warrantly at 60,000. Little effort to diagnose or order in any replacement parts I inquired about, Just advised to return for the $650 service, and then we will talk about it. I'll go to a private garage for troubleshooting from here on in. People, PLEASE read the reviews before you go in to this business, know what to expect upon arrival for service. More