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Spinelli Toyota Pointe Claire

Pointe-Claire, QC

4.8
190 Reviews

10 Auto-Plaza

Pointe-Claire, QC

H9R 3H9

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190 Reviews of Spinelli Toyota Pointe Claire

November 03, 2021

The sales section is amazing!! Love them. The service department after 20+ years has always been horrible. I do not have the time or space to list the multiple issues but today made me almost cry. Even More

by gails-h@hotmail.com
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Duncan the manager
Nov 04, 2021 -

Spinelli Toyota Pointe Claire responded

Thank you for your feedback. We want our clients to have a great experience, so your comments are really appreciated. We learned from our Service Manager that there seem to have a miscommunication, but we are happy to hear that he was able to take care of this issue. If you ever need help with anything else, please do not hesitate to contact our Customer Relations Department at 514-694-8333 Ext 2.

Nov 05, 2021 -

gails-h@hotmail.com responded

When you explain your situation on the onset 4 times & they don't listen. They don't check the notes on my file, do the job completely wrong and it takes the sales managers to get them to fix it. To top it off they made me wait another 2 1/2 hours before fixing it. That is the worst customer service I have ever experienced!

October 29, 2021

Good transaction, friendly and they got me what I wanted with no hassles. Very Good. More

by Rating
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Gouveia
Nov 01, 2021 -

Spinelli Toyota Pointe Claire responded

Thank you for the great rating of 4 on 5 stars! Our goal is to provide a great experience and your feedback is always welcome.

Nov 01, 2021 -

Rating responded

Good transaction, friendly and they got me what I wanted with no hassles. Very Good.

October 29, 2021

Ils ont un excellent service et répondent à toutes les questionsIls ont un excellent service et répondent à toutes les questions More

by hawiranamohamad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyleigh pacheco
Nov 01, 2021 -

Spinelli Toyota Pointe Claire responded

Merci pour votre commentaire positif Hawirana Mohamad. Nous efforçons de fournir à nos clients un excellent service, et nous sommes heureux d'apprendre que vous avez eu une expérience positive avec nous et que nous avons répondu a toutes vos questions.

October 15, 2021

Easiest transaction, friendly and they went out if there way to get me exactly what I wanted with no hassles More

by donaldj57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafik, Marlene & Cassandra
Oct 18, 2021 -

Spinelli Toyota Pointe Claire responded

Thank you for the feedback! We are glad to hear that our staff at Spinelli Toyota Pointe Claire went out of their way to get you what you wanted. We look forward to seeing you again in the future!

October 09, 2021

Experience under the Covid situation is challenging for service personnel and I miss the drive home and pickup service we had pre pandemic.Otherwise they do a great job.. More

by edmcgurty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmas
Oct 09, 2021 -

Spinelli Toyota Pointe Claire responded

Thank you for your feedback Ed Mcgurty! We want our clients to have a great experience, so your feedback is greatly appreciated. We are working hard to bring back our shuttle service, but despite it not being available, we do want to thank you for your understanding. We are also glad to hear that our service was still pleasant to you.

Oct 10, 2021 -

edmcgurty responded

Great service at Spinelli Pointe Claire they have provided satisfactory service even under the pandemic situation. I do miss the ride home and the pickup service that they provided but understand that life has changed with Covid 19.I have been a customer since 2004 and it is my 4th Camry. Great car...

Oct 13, 2021 -

Spinelli Toyota Pointe Claire responded

Covid has really impacted how some of our services operate, and we hope that we can provide our usual service to our guests in the near future. We look forward to seeing you on your next service and thank you for your loyalty!

September 27, 2021

I have been with toyota 21 years as a costumer. My experience there has always been 5 stars! Employés are the base of any buiness and at toyota they are of the highest quality. Special mentions to , More

by mauriceauer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela D'antonio, Mathieu Leger,Marc Desjardins
Sep 28, 2021 -

Spinelli Toyota Pointe Claire responded

Thank you for your positive review. We are happy to hear that your experience continues to be 5 stars. Our goal is to provide an outstanding service experience. Thank you for your loyalty and congratulations on your new vehicle.

September 24, 2021

Easiest transaction,friendly and they went out if there way to get me exactly what I wanted with no hassles. More

by Deck10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirill
Sep 27, 2021 -

Spinelli Toyota Pointe Claire responded

Thank you for your positive review. We are happy to hear that the sales department went out of their way to get you exactly what you wanted. Congratulations!

September 12, 2021

We recently purchased our Toyota Camry in the Spinelli Toyota Pointe Claire. I would like to say a few words about this place.Very competent people,respectable and I especially want to highlight a consult More

by Abdrakhman Sushanlo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Consultant Nan (from Spinelli Toyota Point Claire)
Sep 14, 2021 -

Spinelli Toyota Pointe Claire responded

Thank you for your positive review. We are happy to hear that Nan was diligent and good natured, Congratulations on your new vehicle and welcome to the Spinelli group.

August 30, 2021

Knowledgeable sales staff, listen well, and want to please their customer. My sales person went out of his way to offer a price that I was looking for. More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafik Youssef
Aug 31, 2021 -

Spinelli Toyota Pointe Claire responded

Thank you for your feedback Bob. We want our guests to have a great experience, so we are happy to hear that our staff at Spinelli Toyota Pointe-Claire was able to help you according to your needs. We look forward to seeing you again in the future!

August 20, 2021

After visiting Spinelli Toyota Pointe Claire, I met with Mathieu Leger 3 times, before I leased my 2021 Corolla Hatchback. Mathieu had the patience of an angel, answering my same questions over and over, go More

by TINKERBELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathieu Leger, Angela, Marc, Bobby
Aug 23, 2021 -

Spinelli Toyota Pointe Claire responded

Thank you for your positive feedback Mara! Customer satisfaction is of great importance to us and we are happy to hear that you had a great experience with us. We are also glad to know that our team at Spinelli Toyota Pointe-Claire, especially Mathieu, Marc, Bobby and Angela was able to assist you according to your your needs. Congratulations on your new vehicle!

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