Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southtown Hyundai
Edmonton, AB
681 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
681 Reviews of Southtown Hyundai
September 05, 2015
Excellent financial help Genevieve spent plenty of time with us to explain everything and addressed all our questions. There was a few bumps along the way because of our fina Genevieve spent plenty of time with us to explain everything and addressed all our questions. There was a few bumps along the way because of our financial situation, but in the end we walked away with a new Hyundai 2015 Accent. Also, a special thanks to Ken Matsuba and Aaron for their help. Everyone involved was truly great. More
by Jason&Heather
Employees Worked With
Aaron, Genevieve Hudjik, Ken Matsuba
July 08, 2015
Integrity is questionable I have mixed feelings about my experience with the service of my Tucson today. I took it in because of a problem with the cooling system and also had I have mixed feelings about my experience with the service of my Tucson today. I took it in because of a problem with the cooling system and also had a major scheduled service done as well since the mileage was close to due. Derreck was very pleasant and I would give my overall experience a very good review except for one issue that made me distrust the honesty of the mechanic who serviced my vehicle. Initially when I spoke with Derreck about what needed to be done he mentioned that the cabin filter would be changed and I told him that I had changed it myself and that it did not need to be replaced. He told me that the mechanic would inspect it and would only change it if it was dirty. I told him again that I had just changed it and that it was good and again he repeated that it would only be changed if it was dirty. Fine, I mentioned to a friend who gave me a ride home that it would be a good test of honesty if the filter was changed and when I picked up my vehicle sure enough the filter had been changed and I was charged for a new filter. I had just put a brand new filter in the evening before I brought my vehicle in for service and had only driven it for twenty minutes from my home to the dealership since installing the new filter. When I told Derreck this he said I didn't tell him that I had changed it the night before but ...REALLY ??...there is absolutely no way that filter was dirty and it makes me question what other things were either omitted and charged for or what short cuts were taken...were the services claimed really performed. It just does not instill a sense of confidence. The price of the filter was deducted from my bill because I refused to pay for it but I did not receive any apology and when I asked to have my 'old' filter back it couldn't be found. Very disappointing .... More
by LRG
Employees Worked With
Mechanic that performed the service was not identified on my invoice , Derek Pottle
May 29, 2015
best dealership yet I dealt with these folks for over a year and have nothing but good things to say about the buying process and subsequent service. Friendly, helpful st I dealt with these folks for over a year and have nothing but good things to say about the buying process and subsequent service. Friendly, helpful staff, excellent service, good accommodations in terms of loaners and shuttle buses. I would buy from them again in a heartbeat! More
by memichelle
Employees Worked With
Sarah Cowie, Phan Nguyen, Jeff Roy, Derek Pottle, Angela Hrycan
May 21, 2015
Fantastic Customer Service I just purchased an SUV from Southtown Hyundai. I received fantastic customer service during every aspect of my purchase. Ashlie worked super hard to I just purchased an SUV from Southtown Hyundai. I received fantastic customer service during every aspect of my purchase. Ashlie worked super hard to find the perfect vehicle to suit my needs and my taste. Lewa worked super hard to get me a great rate for my purchase. Jordan was awesome and very knowledgeable at the time of delivery showing me everything I could need to know about using all of the options on my SUV and has followed up with me several times to make sure I am satisfied with my purchase which these days is pretty much unheard of. More
by Fortunep9
Employees Worked With
Ashlie MacArthur, Lewa Seifedinne, Jordan Peterson
April 30, 2015
Engine trouble Anytime the car has trouble i have to video tape it - it took them over a month to get the parts in for the lower half of the engine, then after driv Anytime the car has trouble i have to video tape it - it took them over a month to get the parts in for the lower half of the engine, then after driving the car for a few month - I wasn't happy with how the engine was performing - they said it was operating normal - but now 25,000 km later the vehicle is struggling with the engine not smooth running or idling well- they removed the symptoms of the engine trouble but it didn't remove the problem. Simple tasks they can do well - just not the complicated ones - this is not the first frustration I have had with them and still that problem hasn't been solved as it keeps flaring up. Derek and Roy are polite - I just wish that I didn't have problems after the vehicle was picked up and driven for a thousands of kilometers when it was promised to have no more engine trouble. More
by Unhappy 1
Employees Worked With
Jeff Roy, Derek Pottle
April 20, 2015
Very reliable and dependable Agent! Great service! I switched my 2014 Sante Fe Sport to a brand new 2015 SanteFe XL and the transaction went so smooth and as usual Mr.Castro did a great job again! Kee I switched my 2014 Sante Fe Sport to a brand new 2015 SanteFe XL and the transaction went so smooth and as usual Mr.Castro did a great job again! Keep it up! More
by jun
Employees Worked With
Michael Castro
April 15, 2015
Straight shooters From my initial contact with V K to Ken and Michael's follow up, and Michael Riley 's honesty I was blown away with the team's ability to get what From my initial contact with V K to Ken and Michael's follow up, and Michael Riley 's honesty I was blown away with the team's ability to get what I needed. Fast effective and again honest. The best team I'd ever want. More
by Tucson73
Employees Worked With
Michael Riley, Ken Matsuba
April 14, 2015
Beware of this “free gift certificate” GoAuto advertisement My fiancé and I heard this GoAuto advertisement on the radio many times for this free $50 gift certificate to participating restaurants, where all you My fiancé and I heard this GoAuto advertisement on the radio many times for this free $50 gift certificate to participating restaurants, where all you had to do was text/email your car payment details. In addition to this advertisement, it clearly states there are “no strings attached” and “no pressure salesperson.” We decided to email and indicated we were interested in buying a SUV type car. Because why not? No strings attached, right? WRONG We called in to book a test drive for the Hyundai Tucson, and my fiancé was automatically connected with a GoAuto representative. We were looking forward to a lovely experience at the dealership. Unbeknownst to us, it would be by far the worst experiences we have ever had being to a car dealership—Southtown Hyundai. Immediately, the feel we got out of the dealership was a “used car dealership” ambiance. All the sales representatives were unprofessional and standing around and chatting away. In particular, the individual we dealt with, Jordan Peterson was very rude to us from the beginning. We took a test drive in the Tucson with him and the entire time he was condescending and kept saying how great this car was compared to other makes of comparable size, i.e. Honda CRV and Toyota RAV. When we returned back to the dealership after the test drive, we took a seat and immediately he asked us, “So what can I do to make a deal today?” We indicated, clearly, from the beginning that we were looking around only. He proceeded to walk away for some time, correction, for a very long time, making us sit there waiting. He came back to us with numbers all written out with a deal on a piece of paper. Really? Like I said previously, we were only looking. We wanted NOT to make a deal and without question we made that very clear. Then we asked if we could get the $50 gift certificate and he said, let me check with my manager. And so he left, leaving us to wait once more. Finally he came back and said he talked with his manager and said they did not have any in stock. Yeah right. Jordan said we could come back on Monday and pick up the card. So we did, and we got it. Going back to my first paragraph. False advertisement on GoAuto’s part? Yes. We were pressured by the salesperson we dealt with. It's like we had to work so hard just for this gift card. We are very disappointed with our experience at Southtown Hyundai, will never go back again, and will not recommend this place to anyone. There was no customer service whatsoever when we visited this dealership. Professional and customer-service oriented staff? I don’t think so. This story has a happy ending though, because we visited a couple of Honda dealerships in town, and they had excellent customer service. They were caring and actually cared about what we said and what we wanted. This compensates for the lack of customer service at Southtown Hyundai. We ended up buying a Honda CRV and it was the best decision we made. More
by gsk
Employees Worked With
Jordan Peterson
March 16, 2015
Amazing Agent I bought a 2012 Honda Civic LX from Micheal Castro last February 28,2015. It was such an amazing experience not only for the vehicle but for the custo I bought a 2012 Honda Civic LX from Micheal Castro last February 28,2015. It was such an amazing experience not only for the vehicle but for the customer service that He provided for us. Another big thumbs up!!! Thank you. And also thank you to Mr. Micheal Nguyen. More
by BoymargieAaron
Employees Worked With
Michael Castro
February 28, 2015
100% SATISFIED I trade in my Dodge Charger to a brand new 2015 Santa Fe Sport and it was amazing not just the vehicle, specially also the Salesman & the Finance Mana I trade in my Dodge Charger to a brand new 2015 Santa Fe Sport and it was amazing not just the vehicle, specially also the Salesman & the Finance Manager. Thumbs up! Thanks. More
by Carl
Employees Worked With
Peggy Van Ek-Veenstra, Genevieve Hudjik, Michael Castro
