Southtown Hyundai

Lacking in customer service Working with this dealership has been a disappointment from the get go but the last interaction that I had with them was by far the worst. I received Working with this dealership has been a disappointment from the get go but the last interaction that I had with them was by far the worst. I received a recall notice in the mail so I contacted the dealership to book a service appointment. During the conversation, the guy asked if I would be interested in getting a new car if they would give me an excellent deal on my trade in. My response was "sure"....who wouldn't want to get a new car if they would give you tons of cash for your old one? This meant that he supplied my information to one of the sales people for them to contact me. Clearly these departments don't speak to each other at all, because I was contacted separately from the sales department and they wanted to know when I wanted to come in. I explained that I was not willing to take an extra trip in, I would only come in while my servicing was getting done. The first thing they told me was that don't start as early as I was coming in so special arrangements would have to be made to accommodate me. Then I had two separate people contacting me for the appointment and I did manage to explain to one of them that I was under the weather and really didn't feel like talking about getting a new car that day. He clearly did not talk to his associate and a week later I received a text message asking if I wanted to come in again. When I explained that I wasn't really interested in getting a new vehicle, the sales guy stated that I probably shouldn't pretend to be interested if I really wasn't and proceeded to argue with me about how to properly conduct myself. I also explained to him that I had had some seriously poor customer service from the dealership on the day of my recall service and that I would not consider buying another vehicle from this dealership because of it. (On the day of the recall, they told me that I could get a loaner vehicle, then when I got there, they said my car would be ready within an hour and a half if I chose to wait instead. I chose to wait. It was ready after 4 hours. I had to go back to the service area and ask when my vehicle would be ready and the service technician said "oh, it is ready" but didn't bother to call me or let me know.) This dealership seriously needs to work on communication and good customer service skills. It is the little things that will keep people coming back. More

Great Customer Experience Carlo and Bernardo took great care of us the moment we connected with them. They both are friendly and confident sales professionals who jelped us wit Carlo and Bernardo took great care of us the moment we connected with them. They both are friendly and confident sales professionals who jelped us with all the questions we had during the buy. We did take test drives for 3 different cars and they were very patient. More

Great freindly people. A dealership that i will come back to The best salesperson I have ever dealt with. The salespeople are great and stand behind there word. Sean and Jennifer made this an excellent experie The best salesperson I have ever dealt with. The salespeople are great and stand behind there word. Sean and Jennifer made this an excellent experience. More

Great team We had a great experience at Southtown Hyundai. Great selection of vehicles. The whole team were so helpful and pleasant to deal with Would highly rec We had a great experience at Southtown Hyundai. Great selection of vehicles. The whole team were so helpful and pleasant to deal with Would highly recommend Thanks guys More

My Dream Car Achieved! I am truly grateful to this dealership for making my dream car a reality come true. They were understanding and caring towards me as a customer and wa I am truly grateful to this dealership for making my dream car a reality come true. They were understanding and caring towards me as a customer and wanted to know me as a person in knowing that I always loved Jaguars since I was a kid. And went the extra mile to help me get the dream car I always wanted! I would highly recommend anyone buying any New/Used Vehicle from this dealership. They will take very good care of you as their customer. Thanks for making my dream come true Southtown Hyundai! More

Working with the client needa I will highly recommend this dealership. 24/7 customer service and understanding. Sales person Haneef did an awesome job. My person experience with th I will highly recommend this dealership. 24/7 customer service and understanding. Sales person Haneef did an awesome job. My person experience with this dealership was great. More

Best Dealership Ever Bought our Santa Fe years back and back again this year for an Elantra. This dealership has excellent service, accommodating and friendly staff inclu Bought our Santa Fe years back and back again this year for an Elantra. This dealership has excellent service, accommodating and friendly staff including their Sales Manager and Finance Manager! Jomari was our Sales Consultant and he was genuinely very helpful and he worked within my budget which I appreciate a lot. Thank you all! I AM A VERY HAPPY CUSTOMER. More