Southtown Hyundai

Extreme caution advised: Undisclosed safety defects, failed inspection, and shortchanged reimbursement I strongly advise any used car buyer, especially out-of-province buyers, to exercise extreme cau failed inspection, and shortchanged reimbursement I strongly advise any used car buyer, especially out-of-province buyers, to exercise extreme caution when dealing with Southtown Hyundai. In July 2026, I purchased a 2024 Hyundai Santa Cruz from sales rep Audi Kropp and manager Cory Cooper. They assured me the vehicle was in "very good condition" with a passed Certified Pre-Owned / Mechanical Fitness Assessment. What followed was a complete failure of safety and basic consumer fairness: 1. Severe Undisclosed Defects & Inspection Failure: After driving the vehicle 600 km home to Saskatchewan, it immediately failed its SGI Out-of-Province safety inspection. The radar sensor was literally held on by a plastic zip-tie, the lower engine splash shield was missing, wheel alignment failed, and a front winter tire had a dangerous sidewall bulge. When the truck was shipped back to Edmonton, Southtown Hyundai’s own service department confirmed over $6,700 in required repairs, including a complete transmission replacement due to leaking case halves. 2. Customer Service Failures & Delays: We agreed on a 10:00 AM pickup on Saturday so the vehicle would be detailed and ready. When we arrived after traveling 5.5 hours, the vehicle was not ready until after 1:00 PM (handled by JP). The rushed cleaning left the interior damp with wet stains, and Kal Tire staff pointed out that a waxy spray was applied directly to the brake discs. Multiple cosmetic damages (door/bed scratches, windshield crack, cracked bumper, blurry backup camera) were also never disclosed prior to our trip. 3. Shortchanged on Contract Unwind: Sales Manager Cory Cooper agreed to unwind the purchase contract and reimburse my direct out-of-pocket expenses ($3,043.21). However, the e-transfer sent fell short by $664.72. Beyond denying travel meals and pet boarding, his math contained an additional $230.74 unexplained accounting error. When I asked for an itemized written breakdown of how his figure was calculated, Cory Cooper flatly refused over the phone, stating he was "done emailing." 4. Active Relisting of Defective Inventory: Despite knowing this vehicle requires a full transmission replacement and $3,000+ in safety and radar repairs, Southtown Hyundai has already relisted the exact vehicle back on their website for public sale at original price (STK : PW2153, VIN : 5NTJEDAF4RH100121). An official AMVIC complaint has been filed regarding these practices. Document every interaction and get everything in writing if you deal with this store. More

I had a great experience buying my vehicle from Zaim at Southtown Hyundai. He was friendly and attentive. A situation came up after my purchase, and that's where Cory really stepped up. He went above a Southtown Hyundai. He was friendly and attentive. A situation came up after my purchase, and that's where Cory really stepped up. He went above and beyond to help us resolve everything and made sure we walked away happy. I'm grateful for how he handled it and kept us informed throughout. I highly recommend asking for Zaim if you're looking for a great car-buying experience, and a big thanks to Cory as well for all his help getting things sorted out. It's the kind of service that makes you feel taken care of, and it's the reason we'd come back. More

Excellent service. No high pressure sales, just friendly, honest people. Theo in sales and MGaffar in finance. We would recommend this dealership over any other. No high pressure sales, just friendly, honest people. Theo in sales and MGaffar in finance. We would recommend this dealership over any other. More

Disappointing experience at Southtown Hyundai. I brought my vehicle in for scheduled warranty service and asked them to investigate an A/C issue that had been ongoing months. The issue had previo I brought my vehicle in for scheduled warranty service and asked them to investigate an A/C issue that had been ongoing months. The issue had previously been addressed under a recall, but the repair did not resolve the problem at all. Despite the vehicle being under warranty, I was told the issue would not be investigated unless I first approved a pre-authorization for hundreds of dollars, which I refused. I later took the vehicle to another Hyundai dealership, where the problem was properly diagnosed and resolved through a software update at no cost. I expected better support for a warranty-related concern. More

We recently purchased a vehicle from Paul MacKenzie, and I would like to express my sincere appreciation for the exceptional service he provided. Due to a recent hip surgery, I was unable to drive, and Paul I would like to express my sincere appreciation for the exceptional service he provided. Due to a recent hip surgery, I was unable to drive, and Paul went above and beyond to ensure the process was smooth and stress-free. Not only did he personally deliver the vehicle to us, but he also gave his honest and thoughtful opinion throughout the purchasing process. Thank You Paul, Jim & Sarah More

Actually bought a trade in from this dealership. Salesperson Audi. Bought a Mazda 2022 and paid it in full. Drove it off the lot and 300 metres down the road it shows a warning sign. I drive it imme Salesperson Audi. Bought a Mazda 2022 and paid it in full. Drove it off the lot and 300 metres down the road it shows a warning sign. I drive it immediately back to salesperson Audi. He googles the warning and tells me it's "fine" to drive, but to take it to Mazda to check it out. I tell him I'm not driving it, he reluctantly agrees to take it back and have it fixed. Next day texts me says update is done and good to go. I come back, take car and all is good for one week. Warning light comes on again, I text a picture of it to Audi and tell him I'll drop the car off the next day so that they can fix it properly this time. He basically tells me too bad so sad, it's my problem now. I threaten to file a complaint with AMVIC, he washes his hands of it, saying I can call his managers. He also texted that they were not going to fix/pay for it. Short version, a family member who knows the GM phoned in and complained about the lack of any customer service from Audi. Next day I have a text from Audi saying to bring it in, that they have a loaner for me and they will take it to Mazda. The software upgrade was done this second time, and Cory, manager at Southtown was very helpful and made sure that I was satisfied. I would never recommend Audi for the fact of a salesperson receiving their commission from my purchase, and walking away when the issue was never resolved in the first place. I would definitely go back to Cory, he was not aware of what had transpired until I brought up the run ins I had with Audi. I've never encountered such bad customer service as I did with him. I work in sales, I work with our clients and listen to understand, not listen to respond. More

Very disappointing experience at Southtown Hyundai. The staff was unhelpful and communication was poor from start to finish. I felt pressured rather than supported, and important details were not expl The staff was unhelpful and communication was poor from start to finish. I felt pressured rather than supported, and important details were not explained clearly. The process took much longer than promised, and customer service did not seem to care about resolving concerns. Overall, this dealership did not meet basic expectations for professionalism or honesty. I would not recommend Southtown Hyundai based on my experience. Specially Joyce in finance. More

bought a vehicle with Katie on a new vehicle she was friendly and overall I would recommend her to anyone looking thank you southtown hyundai team friendly and overall I would recommend her to anyone looking thank you southtown hyundai team More

Katie was amazing patient and friendly very smooth process will advise friends and family to ask for her specifically process will advise friends and family to ask for her specifically More

WAY over priced. Absurd reasons for spending too much time to do simple repairs and charge for everything. Never again will I go to a dealership. Absurd reasons for spending too much time to do simple repairs and charge for everything. Never again will I go to a dealership. More