Southtown Chrysler

Service dept. will up-charge without your pre-approval Don't trust Danny the service manager, he will make excuses and overcharge you on work performed. Can't believe he is in this position and should be Don't trust Danny the service manager, he will make excuses and overcharge you on work performed. Can't believe he is in this position and should be fired. The Service Technician cracked the windshield changing a glowplug in my diesel engine, so the service manager takes vehicle to a glass repair shop and then puts the new windshield charge on my repair bill. Never once getting my pre-approval or letting me know until I go to pick up my vehicle. Owner of dealership backs service manager decision. Very shady dealership. More

Buying out of province I gave a 5 to the dealership and in particular to Savin Kim our sales person. We live in BC and found a vehicles we were interested in. Sent an emai I gave a 5 to the dealership and in particular to Savin Kim our sales person. We live in BC and found a vehicles we were interested in. Sent an email, minutes late Adam James ( internet manager) phoned back and had Savin give us a call a bit later. We were able to conclude our deal over the phone and internet. This included them taking our car in trade. Process went pretty smooth and if there any bumps, Savin was good in communicating right away. Vehicle arrived as stated to our door and they then took our car back with them. I wouldn't hesitate recommending Southtown Chrysler as our experience was great. More

retraction of bad review I apologize for my last review. In further conversation with them I now understand what I did not before and that changes everything. Sean, Tom and Je I apologize for my last review. In further conversation with them I now understand what I did not before and that changes everything. Sean, Tom and Jessie are top rate!! Lloyd More

Really good service James “the deal guy” Grouse was very helpful, friendly, and had a lot of knowledge about vehicles. I would highly recommend him for a sales representa James “the deal guy” Grouse was very helpful, friendly, and had a lot of knowledge about vehicles. I would highly recommend him for a sales representative. More

Double charged Good service, they reduce the service cost and got Chrysler to warranty a portion of the parts. Brian was helpful explain the warranty portion. Thanks Good service, they reduce the service cost and got Chrysler to warranty a portion of the parts. Brian was helpful explain the warranty portion. Thanks More

Ezekiel was great to deal with . Not pushy and worked with my time frames. I would recommend a friend to deal with him. Quick and on top of things . Not pushy and worked with my time frames. I would recommend a friend to deal with him. Quick and on top of things More

Passing The Buck I bought a 2013 Jeep Compass in early Nov 2017 and it had some deep scratches in it. David, my dealer, told me he would get "New Creations",( I think I bought a 2013 Jeep Compass in early Nov 2017 and it had some deep scratches in it. David, my dealer, told me he would get "New Creations",( I think they're called), to come in and seal it up. In January 2018 I noticed that a couple of the seals broke and now my car is starting to rust. I brought the car in right away and spoke with Brian, the manager, who came out and looked at the car. With no hesitation he said he would book an appointment with the body shop and get this taken care of, he would just have to make sure that they were the ones that did the work. A few days later, I get a call from David (the dealer) that he would call New Creations and get them to reseal the scratches? Anybody who knows anything about rust knows you cant just cover it, it grows and has to be removed. I told David that Brian said he was going to get my car into the body shop, not just get it resealed. David says ok, send me a picture of your car, if Brian said he was going to get the auto body to take care of it then I will honor that. After texting David a couple of pictures of the car he sends me a text back saying, "Cool I spoke to Brian and he is in charge now. Said he would call you". So I waited...... no call from Brian, so I call him. Brian says that they can't fix it properly because it would cost at least $1500 and they lost a lot on the car when they sold it. I said that this is going to be an on going issue and that it needed to be taken care of properly, after all its only been three months and its already starting to rust, in a year its going to look like xxxx and I will still be paying for my car. Brian says that they can't do anything except get it resealed and we will see what New Creations has to say. That was two weeks ago now, this Wednesday. I have not heard from ANYBODY at Southtown Crysler. So if you like to deal people who don"t take ownership for things and just pass the buck, Southtown Crysler is the place to be! I would never recommend this dealership to anybody! Colleen Clancy More

Gotta shop here with Jay “Camero” Jay was fantastic from start to finish. He laid out all my options and pricing and found me a vehicle that was WAY better than what I thought I was go Jay was fantastic from start to finish. He laid out all my options and pricing and found me a vehicle that was WAY better than what I thought I was going to get within my budget! I would highly recommend him to anyone. Super great guy who got me a super great deal! More

Jeep Cherokee Laredo I Recently purchased a 2018 Jeep Cherokee Laredo , I donot recommend this dealership as the false information they gave was very frustrating, . I will I Recently purchased a 2018 Jeep Cherokee Laredo , I donot recommend this dealership as the false information they gave was very frustrating, . I will never come back here again! More

Misleading and or ineffective diagostics part 1. This is a 2 part review. Episode/part 1: In Oct 2017 had issues with 4X4 not engaging and other electrical issues on my 2007 Dodge 1500 TRX4. Diagnos This is a 2 part review. Episode/part 1: In Oct 2017 had issues with 4X4 not engaging and other electrical issues on my 2007 Dodge 1500 TRX4. Diagnosed as a faulty TIPM and a bad shift motor. Had dealer replace TIPM @ $1400 and did the shift motor privately for $800 with a non OEM motor. Everything was running fine up until a month ago. 4X4 quit engaging and truck wouldn't turn over. Power window would work intermittently. Had to disconnect and reconnect battery cable to get truck to start. All same issues as before when the TIPM went out. At service appt was informed by Donavan and the tech that the issues were all separate and not related to the TIPM (or unable to validate faulty TIPM). After paying the $100 on diagnostics picked up the truck and conceded it wasn't worth another $2000-$3000 to fix the issues again given the truck age/mileage. Thankfully wife was more persistent. She found multiple issues online about bad TIPMs and some service bulletins. Really Dodge should own up to a recall. 4X4 showing engaged and not actually engaged could result in serious safety issues. After reviewing the online information she took the truck back to Southtown to discuss. Manager became involved, pulled all the service records with the VIN# and turned out it was now the 4th time the shift motor had failed. Manager approved another TIPM and the shift motor at no charge. Waiting on those repairs. So this time it's up to 5 shift motors for the 4X4. I've serviced this vehicle at Southtown quite regularly and have always been satisfied with the service. I felt this time our service consultant and technician were being misleading on diagnostics this time knowing that the shift motor had multiple fails. They discounted it wasn't a faulty TIPM again. Will provide an update to the rating off 2nd service call when we get the vehicle back. I do empathize with the dealer. The online issues that have been recorded with these TIPM's puts Dodge in a poor regard in not standing behind their trucks and quality. Failing to issue a recall and/or providing a method to solve the problem TIPMs leaves their dealers to mop up the after effects. Will be in the market for a replacement vehicle shortly. Verdict is still out that Dodge will be at the top of my list as a replacement brand. More