Southside Mitsubishi

Extremely over-priced Every time we had a service interval come up for our 2011 Mitsubishi Outlander, we dreaded making the appointment, as we knew we would be spending a l Every time we had a service interval come up for our 2011 Mitsubishi Outlander, we dreaded making the appointment, as we knew we would be spending a lot more money than we needed to on basic maintenance. When my wife would take the vehicle in she would be pressured for "extras" over and above the quoted service fees and would have to call me to verify whether or not these things were necessary. In almost every situation they were not. This time was no exception, with the service department quoting over $200 for a new battery. A battery that anyone can go and pick up at Canadian Tire for $100 and install themselves, and one that I had AMA come out and install through their Battery Service for $130. Now that our new vehicle warranty is done, we will assuredly never be servicing our vehicle here again. More

Great in person I am very grateful for some of the team members here that make sure I understand all I need to know about my vehicle, and they do it with a smile. The I am very grateful for some of the team members here that make sure I understand all I need to know about my vehicle, and they do it with a smile. They are kind and give great service. More

Service is great! I'm really satisfied.I like the way they treat me and to my car.Very good service very friendly staff and accomodating.And big thanks to Aaron Krusch. I'm really satisfied.I like the way they treat me and to my car.Very good service very friendly staff and accomodating.And big thanks to Aaron Krusch. More

Best experience! I just picked up my new Lancer this week and I can't even begin to express how happy I am. The customer service from beginning to end was excellent. A I just picked up my new Lancer this week and I can't even begin to express how happy I am. The customer service from beginning to end was excellent. All the staff are very friendly, extremely knowledgable and professional. A big thank you to Brandon and Raman for their amazing customer service. They made this buying experience a special one. 😀 More

Happy Owner of a New Car I was astounded by Aaron Krusch, Aaron Glena and Kevin Kennedy's friendly, efficient and professional manner and I looke forward to my next visit. I was astounded by Aaron Krusch, Aaron Glena and Kevin Kennedy's friendly, efficient and professional manner and I looke forward to my next visit. More

Thorough and explicit The service was explained and then performed as suggested. The customer service was friendly and my car now feels like it is running better. It was an The service was explained and then performed as suggested. The customer service was friendly and my car now feels like it is running better. It was an overall pleasurable experience, with little wait time between dropping my car off and taking the shuttle. Everyone was so pleasant that it made the price (only high because of the type of maintenance) seem less daunting. More

Friendly and Easy to work with - Honest too I really like the attitude at Southside Mitsubishi. It seems like everyone there likes their job! Whatever that place is doing to make their employe I really like the attitude at Southside Mitsubishi. It seems like everyone there likes their job! Whatever that place is doing to make their employees happy, keep it up! It makes it so much more pleasant to bring my car in. Dealerships get a bad reputation when it comes to service, but my experience so far (ok, I have a fairly new car so nothing major yet) has been that their pricing is very competitive and they haven't "found" any phantom problems that I suddenly need to pay for. I could not recommend them more at this point. More

Always friendly All the service people must love their jobs, because they are always happy and smiling! So much nicer than dealing with grumps! The shuttle is great t All the service people must love their jobs, because they are always happy and smiling! So much nicer than dealing with grumps! The shuttle is great to have. It's a good excuse to go in a little south common shopping trip! More

Prompt, informative, First of all, I had an appointment and didn't have to wait to be served. The service provided was prompt and the service rep. carefully explained eve First of all, I had an appointment and didn't have to wait to be served. The service provided was prompt and the service rep. carefully explained everything that was done, why it was done and the associated costs. He then explained upcoming service requirements and the costs that I could expect to pay. However, I object to the need for me to rate everything as excellent - this is just a way for the dealership to score big points and therefore make them look really good. In this instance, the service rep. and the service provided were excellent and that's why I gave it five stars. But sometimes the service, etc., might warrant a four star or three star but it h as to be a five star rating or nothing - this makes the dealership look marvelous when maybe it isn't. More