Like most Audi owners, we were aware of concerns relating to excessive oil consumption. One of our cars is a 2009 Audi A4 bought new and serviced at Southgate. I'll detail the issue below and explain how Southgate addressed my concerns.
We recently experienced problems at 90,000kms with excessive oil consumption. Upon researching further on line, Audi forums, etc. I learned much more about how Audi in USA and Canada were handling this problem. In the USA, a class action lawsuit resulted in recalls to fix the problem. In Canada, an extended warranty & 2 step process to address problem was initiated. (However, owners in Canada aren't advised of how Audi will fix the problem until you actually go to a dealership). When I went to the dealer and explained the problem- (oil light came on indicating oil was required immediately despite having been topped up recently), I was told about how Audi would do a oil consumption test and what the process would be. An appointment was arranged to do the initial repairs, software upgrade, etc. Work was performed as explained and service advisor (Terry)was excellent. However on way home (15kms( from dealer, the car "stuttered around 3000 rpm. later that day within another 15kms, similar problem was experienced accompanied by flashing check engine light going on intermittently. Returned car the following morning and was later advised one ignition coil was faulty. In further, detailed discussion with advisor (Norman) he explained benefit of changing all coils and what cost would be. I disagreed I should have to pay any cost as I strongly believed problem was related to service work performed the previous day as car had been running perfectly and had recently completed the 100kms service work done and there were no problems. Long story, short, after talking to the 2 service advisors , the service manager was consulted about the problems and all costs for oil consumption testing ( 1 st phase) plus replacing the ignition coils AND installing new spark plugs (as service advisors recommended this be done) were covered by the dealer. As a customer I felt the service advisors explained everything in language I could understand, I felt I was actually listened to and the service manager addressed my concerns in a most professional and positive manner. If your looking for service for your Audi and want the straight goods, look at this dealership. Like all German dealerships ( we own BM535 and ML 350 as well), labour costs are premium, but Southgate will stand behind their work!