Southgate Audi

Frankencars...they swamp out used parts in new vehicles If you are considering buy a new Audi from this dealership, I hope you read this review first. My goal is to save others from my nightmare with this d If you are considering buy a new Audi from this dealership, I hope you read this review first. My goal is to save others from my nightmare with this dealership. I bought a 2016 Q3 from them in May of 2016. Within a month of purchase, I noticed a strange, intermittent clicking noise coming from the dash. Since that time, I have made several trips to the dealership: 1. First brought it in around June 2016. I was told that they could not hear the problem but I should just keep an eye on it. 2. I recorded the sound on my phone and brought back to the dealership a few weeks later. I played the recording to the Service Manager. I was then told they could hear the problem, but they didn’t know what it was so they couldn’t help me. However, I should still keep an eye on it. 3. I did some research on the internet and discovered that relay issues are common with Audis and Volkswagens. I brought this research back to the dealership. I was told that yes, they in fact do believe it is a relay issue, but they don’t know which relay it is so they couldn’t help me. However, I should still keep an eye on it. Frustrated, I contacted their Service Department Manager, Jamie, and explained the runaround I kept getting. He told me that they would replace all the relays in my car with the parts from a new car on their lot. I was a bit uncomfortable with this idea (my car is under warranty and it is my understanding that under warranty, the customer is entitled to new parts); however, since this was the only option presented to me, I agreed. When I picked up my car, I was advised that only the headlight switch was replaced. I explained that Jamie told me all the relays were to be replaced and was told by the Service Advisor, “No, no, no, we would never do that.” Even thought it was clearly stated on the work order (which I have copies of). I was advised they took the headlight switch from a new Q3 and my old switch was placed in the new car. In addition to being concerned about my own car, I feel uncomfortable for the person who purchases that supposed new vehicle, which has been used as a donor for parts. They recently told me that they would finally proceed with replacing all the relays and modules in my car with parts from a car their lot, and I declined. I currently have a claim opened with Audi Canada to address this electrical defect. So, long story short, if you buy a car from Southgate Audi, you might be getting something you think is brand new but has actually been cannibalized for parts. If you really want an Audi in Edmonton, go to Audi North. Lord knows I wish I had. More

Shady Poor service and straight out lies. R8 came out with 150 km more than it went from n with. Shady descriptions and pricing. Lies from service. Poor service and straight out lies. R8 came out with 150 km more than it went from n with. Shady descriptions and pricing. Lies from service. More

Excellent Service for my new Audi! I recently purchased my second vehicle from Southgate Audi and am more than pleased with the service I have received from Greg over the years. If you I recently purchased my second vehicle from Southgate Audi and am more than pleased with the service I have received from Greg over the years. If you are considering an Audi I would highly recommend this dealership! More

Thank You Ron Kohlman Edmonton Soth Gate Audi . We bought new Audi Q7 couple days ago. He was very helpful and give us professional advices . We really recommend his se Edmonton Soth Gate Audi . We bought new Audi Q7 couple days ago. He was very helpful and give us professional advices . We really recommend his service. More

Damaged my R8 and tried to blame me Years ago, I had an Audi R8. Unfortunately it ended up having some engine problems and had to be left at the dealership for almost a month. When I w Years ago, I had an Audi R8. Unfortunately it ended up having some engine problems and had to be left at the dealership for almost a month. When I went to pick it up, there was a large scratch (about foot long) on the panel just behind the back engine cover, as well as a dent in the front hood. It was pretty obvious that someone had taken it for a careless joy ride. Rather than admitting this, they had one of their arrogant, rude sales guy deliver the vehicle to me. He forcibly tried to suggest it was my fault and that those damages were there prior. As a serious car enthusiast, obsessive compulsive surgeon and someone who had barely driven the car a couple thousand kms, anyone with common sense would know this claim was far fetch. I took meticulous care of the vehicle and it was perfect prior to this service. I believe in recent times, Southgate Audi has tried to turn their image around because of competition form the new Audi dealership (which is far friendlier and better all around). But for the longest time, under the thought that they were the only Audi dealership in town, their salespersons and service department staff were indifferent and arrogant. They felt they could treat their customers poorly and get away with it. The common theme expressed at least amongst the doctors and surgeons in Edmonton was how much we loved Audi cars but hated the dealership and the service. I'm sharing this review now, in hopes that they will change for the better and to heed warning to others. Do your research, and check out the north side dealership. More

buying a new car my husband and I went in to replace our Cayenne, but came home with a A6 competition. Ron K. is very helpful and professional in helping us to choose my husband and I went in to replace our Cayenne, but came home with a A6 competition. Ron K. is very helpful and professional in helping us to choose the right vehicle for us. The car looks and drives great and already received many compliments from our friends and other Audi owners. More

Hassle free car buying. A Excellent Experience! The Service Ron gave was excellent. He was very informative gave me a chance to shop other products without the pressure of making an instant deal. The Service Ron gave was excellent. He was very informative gave me a chance to shop other products without the pressure of making an instant deal. This ultimately brought me back to him to buy the car. Lexus was not a good experience as the pressure was on to make a deal the minute I walked in the Door. And the north side Audi felt the same as Lexus that typical bad car sales experience everyone hates. The experience at Southgate Audi was hassle free. I would of liked a better deal but we always want a better deal, Service and respect are worth it when you're treated properly. That's why Ron got my business! I recommend anyone who is shopping for an Audi to go see Ron at Southgate Audi. More

Amazing customer service! I was in the market for a used Audi Q5. I had found one on the dealers website and inquired via email about all my concerns. Needless to say 3 days la I was in the market for a used Audi Q5. I had found one on the dealers website and inquired via email about all my concerns. Needless to say 3 days later I drove home in that same Q5! Jared from sales did an amazing job in ensuring everything I needed was taken care of and followed up a few days after I drove the vehicle home. Nicole and JP from finance explained everything according and did everything they could to make the process smooth. Overall I had a fantastic experience at Southgate Audi. More

Great customer service!! Very happy with my overall experience!! Very easy and quick to deal with. My salesman was Michael Mak and he was extremely helpful and professional. I Very happy with my overall experience!! Very easy and quick to deal with. My salesman was Michael Mak and he was extremely helpful and professional. I had a few questions regarding the car a few days following the purchase and he was always quick to respond. I would definitely recommend Southgate Audi to anyone looking to purchase an Audi More

Service department income generation Be careful when you take your vehicle for a service when your maintenance plan has already expired. This happened to a friend of mine and to me. I too Be careful when you take your vehicle for a service when your maintenance plan has already expired. This happened to a friend of mine and to me. I took my vehicle in for a recall. The only business they had was to do inspect the fuel pump flange. I received a phone call saying that my brakes are almost worn off even though the light has not come on yet. They wanted to know if I wanted to get the brakes replaced with the same visit. This is income generation on their part. A friend of mine had the same phone call from them a little over a year ago. He also declined the offer to have the brakes replaced. His maintenance plan also expired so it would have been an out of pocket expense. A few months later he took his vehicle to EC motors because his climate control's fan had some issues. Audi quoted some ludicrous amount to fix it so that's why he took it to EC motors. They fixed the problem at a fraction of the price that Audi quoted. He also had his brakes inspected and EC motors told him that he still had plenty of use left on his current brakes and there was no need to replace it yet. He is still driving with the same brakes, more than a year later. This tells me only one thing - they are either trying to generate income by looking for stuff to do/replace or Audi has such high standards that they replace parts long before they really need replacement. You decide for yourself. I'll wait for my warning light to go on, I assume they put it there for a reason. Otherwise I've been happy with them. More