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Southbank Dodge Chrysler LTD
Ottawa, ON
2,091 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,091 Reviews of Southbank Dodge Chrysler LTD
November 15, 2017
Direct to my need and budget I felt I was well attended and besides we had a good negotiation. The sales team work as a team, what transmit trustiness. Good to all. I felt I was well attended and besides we had a good negotiation. The sales team work as a team, what transmit trustiness. Good to all. More
by Motta
Employees Worked With
Rami Alzabri, Moe Kadura, Wasfi Haroun, Megan Venasse
November 14, 2017
Great buying experioence I was looking specifically for a 2016 Chrysler touring, lease return with low km. My spouse and I had 2 cars to trade-in, a 2012 Ford Focus Titanium, I was looking specifically for a 2016 Chrysler touring, lease return with low km. My spouse and I had 2 cars to trade-in, a 2012 Ford Focus Titanium, and a 2009 Chrysler 300C. After searching cars on the web, I started with Southbank Dodge. I met with Brandon Dallaire, a very personable and friendly person. He showed me one model, which was OK except for the colour, and then went the extra mile to find the same model, lower km, and a colour we liked. All along the process, he send me information, returned my e-mails, and showed that he really cared about me and my wife as clients. Bill Morrison,the sales manager sat down with me and this is the first time in my life (this was the 18th car I was buying!) that I had a honest and transparent conversation. We nailed down a very fair deal, and he was a pleasure to deal with. Never was I pushed around. Everyone knows that after that, you have to sit down with the Financial Services Manager who will try to sell you a large number of services that, most of the time you may not need. Paul Curry did a great job, being thorough answering every one of my objections, and I bought an additional 5yr/100000Km warranty, something I did not really want to do! On the day of delivery, we arrived at 4;00 p.m. as agreed and were made to wait without much explanation of the process. This is probably where Southbank Dodge could improve its customer service: welcome clients who bought a vehicle with handshakes and smiles as they show up at the door, offer coffee or water, invite them to sit down, and explain what is going to happen next, and ensure the process is flawless and consistent with all buyers. After all, this is where the dealership gets a cheque (successful business), and when the buyer is all excited about the new car (successful experience). All in all, compared with my numerous previous experiences this was the best. More
by jpsouque
Employees Worked With
Brandon Dallaire, Bill Morrison, Paul Curry
November 13, 2017
Very impressive and professional service On Oct 16, 2017, Friday late evening, my Grand Caravan broke down on the highway near Ottawa, (very strong smell of burning wire, after a few minutes On Oct 16, 2017, Friday late evening, my Grand Caravan broke down on the highway near Ottawa, (very strong smell of burning wire, after a few minutes the vehicle had no power anymore). I was unable to even roll up the windows. The vehicle was towed to SouthBank Dodge dealer. The evening receptionist was very helpful, she took all the information and keys. On Saturday morning at about 7:30, got a call from Mr. Beauregard, he inquired about the situation and indicated the technician would look at the vehicle that morning. Around lunch time, I got another call from Mr. Beauregard, he explained the problem was with the alternator. I approved the repairs and I got my vehicle back before the end of the afternoon. I was very impressed with the fast and professional service, I received that weekend. Thank you to the SouthBank team! Yves Leduc More
by Kasey
Employees Worked With
Evening receptionist Friday Oct 16, Guy Beauregard
November 12, 2017
Great service on Challenger purchase! Started with a great price and ended with even better service. From salesperson, to Finance Manager, to walk through with super helpful Jessie - 2 thu Started with a great price and ended with even better service. From salesperson, to Finance Manager, to walk through with super helpful Jessie - 2 thumbs up!!! More
by ChallengerGT2018
Employees Worked With
Paul Curry and Jessie Gelineau, Armando Icaza, Jesse Gelineau
November 11, 2017
Great experience Paul Curry made the buying process for my first new car so easy and painless, he was there every step of the way with me to make sure it was exactly w Paul Curry made the buying process for my first new car so easy and painless, he was there every step of the way with me to make sure it was exactly what I wanted. He made it all comfortable, helped me pick a car to fit my needs. I would recommended to anyone to go see Paul Curry at southbank Dodge for their next car. More
by Tamara002
Employees Worked With
Paul Curry
November 09, 2017
My son's first vehicle Everyone we came into contact with today was very pleasant and helpful. Jeannie was very knowledgeable of the trucks my Son wanted to look at, and wen Everyone we came into contact with today was very pleasant and helpful. Jeannie was very knowledgeable of the trucks my Son wanted to look at, and went out of her way to answer questions he had about every aspect of buying his first truck. More
by Eileen Mortley
Employees Worked With
Jeannie Rombough
November 09, 2017
excellent My wife and I found the staff very pleasant and professional to deal with. Rami and Armando were very knowledgeable and made us feel really good from My wife and I found the staff very pleasant and professional to deal with. Rami and Armando were very knowledgeable and made us feel really good from the point we walked in to Southbank to the point we drove our new SUV home. I look forward to dealing with Southbank for my future needs and would Recommend Southbank to anyone. Thank you for the enjoyable experience. Richard and Romelyn Blackburn. More
by Richard1
Employees Worked With
Armando Icaza, Rami Alzabri
November 07, 2017
Bought a 2017 Dodge Grand Caravan - Superb Service Just bought a new Dodge Grand Caravan with my parents and the service at this dealership was wonderful. Would recommend, this is our 4th car at this d Just bought a new Dodge Grand Caravan with my parents and the service at this dealership was wonderful. Would recommend, this is our 4th car at this dealership. Thank you very much for your great assistance. More
by John N
Employees Worked With
Rami Alzabri, Wasfi Haroun, Jeremiah Pettapiece
November 06, 2017
Always give customers more than they expect. Over a year ago I was at the Ottawa area FCA dealer show at CTC. All the dealers were present but one stood out well beyond the others I had spoken to Over a year ago I was at the Ottawa area FCA dealer show at CTC. All the dealers were present but one stood out well beyond the others I had spoken to and they were Southbank Dodge Chrysler. Having had a number of new vehicle buying experiences over the years, I went to Southbank with certain expectations and was amazed at how their team exceeded them. Thanks to Paul, Mike and Moe for going above and beyond making my buying experience the best ever. There is something to be said about paying attention to the finer details of a transaction and Southbank did not disappoint. Highly recommended Steven More
by Steven
Employees Worked With
Paul Curry, Moe Kadura, Mike Menard
November 02, 2017
On-time tire change and 40-point checkup, including oil/filt Left the car at 7:45AM, asked for it to be ready by 2PM. Winter tires were installed, 40-point inspection and oil/filter change completed, all for $8 Left the car at 7:45AM, asked for it to be ready by 2PM. Winter tires were installed, 40-point inspection and oil/filter change completed, all for $80. Best part was that the car was ready right on time. Nice job! More
by Caro1
Employees Worked With
Corey Melenhorst
