Southbank Dodge Chrysler LTD

Dissapointed in the Service Department My family and I have been long standing customers of Southbank Dodge. We have never had any issues and the Service was always above and beyond. Howe My family and I have been long standing customers of Southbank Dodge. We have never had any issues and the Service was always above and beyond. However, I had booked an appointment for April 12th for routine oil change , tire swap and detailing. I dropped the van off that morning and mentioned I would be back around 4 to pick it up. I got a call that they found some leaks shortly after drop off and they assured me the car would still be ready. I gave them the benefit of the doubt and said I would come the following morning to get the car. I got a call shortly after and they said they still needed to do the cleaning and we had agreed I would come around 1pm on Apr 13 to get the vehicle and was assured the car would be ready. By 330 I had not gotten an update and arrived at southbank shortly after to find that my car was not ready yet. They assured me it would be another 15 minutes and I ended up waiting almost an hour. Very disappointed. I get things happen but this is not acceptable. More

Amanda Berard I have been dealing with the service department with all my oil changes for the last year and a half. Most of the time it was with Amanda. Sometimes d I have been dealing with the service department with all my oil changes for the last year and a half. Most of the time it was with Amanda. Sometimes due to frustration and stresses of life or work going to have your vehicle serviced even adds stress or frustration. When I pull into the garage there are people in the booths who are normally on the computer doing things or just ignore you until you let them know that your coming in for an oil change. When you get to Amanda its a different story all together. She has a great smile and is always very polite. Can carry a conversation to any length or any subject. She puts the customer ahead and if any issues arise she is quick to respond and remedy it. For example, Tuesdays are late night day. I went in Wednesday and arrived shortly before five pm thinking I could get my oil changed. She smiled and I said I screwed up the days. She took me in anyway and had it done. I also had the lifetime oil change which did not show up on the computer. She went and said she would take care of it. She went upstairs and dealt with it and came down with a smile saying its taken care of. Amanda extends herself not only for customers but sets an example on what customer service is about. Keep up the good work Amanda. Looking forward to seeing your smile next time. More

Took the time to find us the right vehicle for our needs. After a few phone discussions, Rebecca understood we were considering trading in our 2011 Grand Caravan (which we loved) for, possibly, a Jeep Cheroke After a few phone discussions, Rebecca understood we were considering trading in our 2011 Grand Caravan (which we loved) for, possibly, a Jeep Cherokee. However, once at the dealership, it became clear that we needed a bit more trunk space than the Cherokee had on offer (two kids plus too many sports = need for space). We were discouraged, but Rebecca and her colleagues found a way to get us a great price on a Jeep Grand Cherokee - the vehicle I've wanted for years - that fit our price point. We were thrilled to make the deal happen, and I say that a month later I am so happy with my vehicle and our decision to buy. Rebecca was very patient with us, and worked hard for us. Paul in Financing is great to deal with as well. We appreciate his sense of humour, and how informative he was. The back end process, after the purchase of a vehicle, can be painful or seem to take forever, but with Paul, the experience was great and made the sale even better. Thank you Rebecca and Paul for all your work. We love our Grand Cherokee, and would recommend you to anybody looking for a vehicle. More

My Southbank experience Our experience at southbank was great. After having a few negative experiences elsewhere I wasn’t expecting much different here but I was pleasantly Our experience at southbank was great. After having a few negative experiences elsewhere I wasn’t expecting much different here but I was pleasantly surprised. Robbie and the rest of the staff we dealt with at Southbank were extremely nice and showed great patience while going through all of our options and making sure that we were happy. We would definitely recommend Southbank to others. More

Stan IS the MAN Stan is always a pleasure to deal with, he is patient, positive, always presents interesting points of view, and really goes above and beyond to make Stan is always a pleasure to deal with, he is patient, positive, always presents interesting points of view, and really goes above and beyond to make you feel like his most important customer. Our family has dealt with Stan for several years now, we have bought several vehicles from him and will likely buy several more from him in the future. More

Amazing deal very happy with outcome enjoying our new truck. We are returning customers which speaks for itself and very much enjoy the look & quality of the Dodge Ram trucks. Your service department oil changes We are returning customers which speaks for itself and very much enjoy the look & quality of the Dodge Ram trucks. Your service department oil changes are quick & easy the way we like it! More

Excellent service This was my 1st experience with Southbank dodge and I would definitely recommend them moving forward. Moe was a pleasure to deal with. Myself and my This was my 1st experience with Southbank dodge and I would definitely recommend them moving forward. Moe was a pleasure to deal with. Myself and my husband have dealt with many salesman and Moe by far was the best we have ever dealt with. Very professional and patient and extremely quick to respond. We also seen Ivan in the finance department and he was also very professional. Would highly recommend both! I am loving my new Jeep and not missing my old one like I thought I would be. Thanks to you both! Stacey More

Great experience This is my fourth Jeep purchase, but my first at Southbank, and my experience was excellent. My salesman, Moe, was very friendly, helpful, and knowled This is my fourth Jeep purchase, but my first at Southbank, and my experience was excellent. My salesman, Moe, was very friendly, helpful, and knowledgeable. He worked with me, and for me, on my trade and then found me the exact Jeep I wanted in a colour that is a little rare to see. Very happy with my purchase! Thanks Moe! More

Truck sale Armondo was unbelievable what I admire the most was his patience and he never harassed me to buy which other dealerships are so relentless oh ya the p Armondo was unbelievable what I admire the most was his patience and he never harassed me to buy which other dealerships are so relentless oh ya the price was untouchable by any other dealerships from Toronto to Montreal thx Armondo and thanks south bank More

Excellent Great to deal with professional staff very friendly atmosphere any questions you have they answer overal great experience Thanks to Moe, Rami and all Great to deal with professional staff very friendly atmosphere any questions you have they answer overal great experience Thanks to Moe, Rami and all the other staff involved More