Southbank Dodge Chrysler LTD

Thank you Dean at Southbank. Dean is always knowledgeable and helpful at the service desk. He knows his ecodiesels and always gives great advice. Thanks Southbank. Even though I d Dean is always knowledgeable and helpful at the service desk. He knows his ecodiesels and always gives great advice. Thanks Southbank. Even though I didn't buy my truck there, the service is top notch! More

A stressful process made enjoyable When I arrived at Southbank Dodge Chrysler I was a little nervous as a younger customer but the staff there was so friendly and genuine. Nobody pressu When I arrived at Southbank Dodge Chrysler I was a little nervous as a younger customer but the staff there was so friendly and genuine. Nobody pressured me into anything and they were very fair as we negtioated a deal. I was helped by Kathryne Depres who made the whole thing a lot of fun and you could tell she really cared about the customer. She made sure I walked away with the perfect Jeep for a price that worked and I will definitely reccomend my friends and family visit her at Southbank for their next car. More

DISHONEST AND MISLEADING. DO NOT RECOMMEND AT ALL! We went to Southbank because they had the vehicle online we were looking for. We called the day before to make sure it was still available because we We went to Southbank because they had the vehicle online we were looking for. We called the day before to make sure it was still available because we were driving in from 2 hours away in bad weather, I did NOT leave my phone number. The next day at 10am the phone calls started. By the time we made it down to Ottawa, we had gotten 12 calls from Rebecca making sure we were coming in. While sitting with Rebecca and her manager who she called over, my husband asked what I thought of the car.I mentioned that we would have to buy snow tires since it only had summers on it at the end of Feb. Rebecca laughed and said"my dear it's February,' and continued laughing. The manager then asked what it would take to get us over to give the $250 deposit if the engine warranty would do it for us. He agreed to give it to us if we did only oil changes there. we shook on it and he took the deposit we would get back minus licensing when we picked it up. When we went into the finance sales person to sign papers, Rami first said they would not honour the warranty, then when we got upset that we were promised and that I refused to sign without it he walked out of the office and came back and said he would honour it. I asked for it in writing and was told there was no need, that the handshake was as good as it being in writing. I signed the papers, and when I called the next day before the financing paperwork was sent in to say that we were able to get the cash and did not need financing, he said that the service manager would now NOT honour the engine warranty. After dealing with the manager they agreed to lower the price of the vehicle since they were dishonest about the warranty. When we showed up to pick up our car and sign paperwork and pay for it, Rami says licencing was $99 and subtract that from our deposit it totals $151 owed back. He says he will give me $189 instead. When I questioned that something wasn't right he kept repeating do you want $151 or $189. Of course, we took the $189, I also had my phone recording it. Turns out the $189 was the difference between our money orders vs what our bill of sale (that we were not given in our paperwork) was that they lowered it to. When I emailed the manager and left voicemails to ask for my bill of sale that the insurance needed and the remainder of my deposit back ($151 owed) I was not given any response at all. I have since heard lots of similar dishonest stories about this dealer from co-workers and friends. I have contacted the Used Car Dealers Association and the Better Business Bureau (whom they do not belong to, not surprisingly they have 5 open dealings with them) and they said they will be following up. I read through the reviews prior to dealing with Southbank Dodge and saw mostly positive reviews, though that is not at all our experience at all. From sales right on through our dealing have been horrible with this dealer. When we went to pick up our car, Rebecca was completely rude but claimed she said she didn't recognize us. She had to be told by a manager to come to give us the keys to our car and to get the picture taken for the sale. Save yourself the hassle dealing with them and stay away. We thought dealing with a big dealership would make the experience a better one, we so wrong! More