Southbank Dodge Chrysler LTD

Very happy I was so lucky to have Mr. Charbel Nakhle as financial services manager and Mr. Mike Thomas as commercial sales of my new purchase Dodge Durango 20 I was so lucky to have Mr. Charbel Nakhle as financial services manager and Mr. Mike Thomas as commercial sales of my new purchase Dodge Durango 2018. Thank you so much again. Jerry and his wife. More

Didn't seem interested in selling me a vehicle. We went in to purchase a jeep Cherokee today. They asked us what we would be willing to pay, based on our math and research of the cherokees listed on We went in to purchase a jeep Cherokee today. They asked us what we would be willing to pay, based on our math and research of the cherokees listed on their website and other dealerships prices we gave them a reasonable number knowing they will probably talk us up a bit more and that is ok. The sales associate we spoke to must have been fairly new and wasn't able to answer any questions about the vehicle, engine, towing capacity, safety features etc but she seemed nice and was trying. Bruce stepped in and started speaking really quickly and aggressively throwing all these numbers at us that confused me. He also was disrespectful and referred to the female sales associate as "not knowing if she was coming or going" in front of us and her. We tried to explain the reason we came up with that number is based on YOUR prices online (aparently they didnt have any of those vehicles that were seen online) and what the other dealerships had quoted. Bruce responded smugly as though we could just leave and go elsewhere. He gave us a price that was 40$ per month more than the price we said we were willing to pay and honestly I was ok with his price. What I was NOT ok with is how he spoke to us. Had he said sorry we can't do your number but would you be willing to work with this number? I would have said yes can I see what I'll get for that price please. Instead we were condescended to and made to feel like we had to sell ourselves as customers instead of the dealership trying to sell a vehicle to us. I'm not sure if that is a tactic, an attempt to shift the power differential and make the most money off their customers. I understand they have to make money, that's business, but I don't understand being disrespectful, condescending and confusing, they never even asked if we were willing to pay their amount and show us a vehicle! I will be happy to spend my hard earned money elsewhere, Bruce is probably fine with that. More

Amazing Customer Service @ Southbank Kyle Mctaggart provides excellent Customer Service. *He Approached Me *Asked Questions to find the perfect match *Took me for a Test Drive and hig Kyle Mctaggart provides excellent Customer Service. *He Approached Me *Asked Questions to find the perfect match *Took me for a Test Drive and highlighted the features my car had to offer. Informative product knowledge. *Stayed Late to Process my Application & picked me up when my car was ready. *I was treated like family with the hospitality I expect and even received a follow up phone call to confirm I was truly happy with my purchase. Love my Car 🚘 Fantastic Experience Recommend to all! More

FAST & EFFICIENT Great overall experience with the dealership and Kyle. He provided answers about the vehicle I was interested in and was a great help during the purch Great overall experience with the dealership and Kyle. He provided answers about the vehicle I was interested in and was a great help during the purchase of my first ever car. More

Top quality service. Overall experience with southbank was amazing, especially from Kyle M who helped me find my dream truck! Highly recommend him to help you find the per Overall experience with southbank was amazing, especially from Kyle M who helped me find my dream truck! Highly recommend him to help you find the perfect vehicle! Rami was also very professional and great to deal with for the financing! More

High way Robbery make sure to get things in writing I had a recall on a truck and this place was the only place could do the recall. Unfortunately the truck was not fixable but I end up paying close to I had a recall on a truck and this place was the only place could do the recall. Unfortunately the truck was not fixable but I end up paying close to $200 just to charge the battery. They said their hourly rate is $192 and it took them 1 1/2 just to look at the truck. They need competent Mechanic that it should not take 1 1/2 to know the car needs a new battery. Its a high way robbery to pay $200 just for them to charge the battery. Even on the receipt it says it has battery problem but they keep saying that the Mechanic worked on it which not sure what exactly they did. I should have known and read the review about this place but sending them the truck. Those positive reviews are all done by them. Spoke to Chris and he didnt care to know other than how will he receive the money. Now they will get all their Team to write positive review to over come this negative review. More

Took truck in for 4 wheel alignment I made an appointment for my truck for 7am for a 4 wheel alignment and asked the price they said 99.99 and so I dropped it off and said it had to be d I made an appointment for my truck for 7am for a 4 wheel alignment and asked the price they said 99.99 and so I dropped it off and said it had to be done at 3pm by the latest shouldn’t have been a problem for a simple alignment I called and got dropped off at 3 at the dealer and my truck still had not been in the shop and the advisor said the alignment was 139.99 I said that’s not What you quoted me and he was not willing to honor his quote saying it was a heavy duty alignment which is bs I talked to the advisor very upset and he said they would get it in right away and it would only be a half hour I waited 15 min and walked out back to see my truck and it was still not in the shop and 3 mechanics were in there including the one that was supposed to be working on my truck and they were fixing a dirt bike instead I took my truck without the alignment done and left what an absolute waste of time I would never take my truck or ever recommend this dealer More

Multipoint inspection Everything dealt with great. A bit longer than anticipated but very good anyway. Dan is Very efficient and knowledgeable. Thanks and see you next Everything dealt with great. A bit longer than anticipated but very good anyway. Dan is Very efficient and knowledgeable. Thanks and see you next inspection. More

multipoint inspection Can't say enough good about the team at South Bank. Having moved from BC and having nothing but issues with the service department, it's always a litt Can't say enough good about the team at South Bank. Having moved from BC and having nothing but issues with the service department, it's always a little daunting having to find a new dealership. But right from the get go, they've been incredibly helpful. They treat you like a person, which goes a long way. Just yesterday and today, my jeep was having some serious issues, and Madeleine made sure that I had the right inspections booked to ensure nothing was missed. Upon picking up my jeep today, she went over everything that was done so it wasn't a guessing game. Both my husband and I drive Mopar vehicles and while we live in Ottawa, I will not deal with any other dealership. thanks guys!! More

Service for Out-of-Town Client I drove last week from Windsor to Ottawa when a very noisy rear wheel bering was getting dangerously loud. I called the Southbank Service Dept.at 7:30 I drove last week from Windsor to Ottawa when a very noisy rear wheel bering was getting dangerously loud. I called the Southbank Service Dept.at 7:30 a.m. on a Friday asking if I could bring it in for a bering replacement that day since I was heading to New York state that afternoon and from there returning to Windsor. Despite having 40 vehicles scheduled for the day Service Consultant Dan O'Neil told me to bring it in and he would see what he could do. I left the van at 8:15 a.m. and at 3 p.m. I was advised that it was fixed. What a marvelous response from Southbank to assist us and insure that our travel schedule unfolded as planned. We are sooo appreciative and pass along a deserved "thank you" to Dan and his service tram for exceeding our expectations with such a late an unexpected need for a major repair. More