The rating is due to customer experience and the truth behind their rust proof program. I encourage a read here. The Rebel itself is a wonderful vehicle, that aside my experience at SOC was a story of how not to handle a customer. Here are elements I think you should consider:
1) They offer a platinum shield program through First Canadian but only give you half of it for $1600 bucks. South Oakville will submit your paperwork to first canadian and note that YOU declined the rest of the package, but after speaking with First Canadian, it should be the whole package. You will get no undercoating and please do yourself a favour and read up on the rust module. Be prepared to pay out of pocket for Krown.
2) Their customer service is horrendous. After having a deposit on a truck that didn’t arrive, I asked for one off the lot. Was told by Daryl that he was with customers, ever time I made contact. Reached out Al, Logan, Kris and Cam, to no answer. I have email proof of each statement there. After raising my concerns on the warranty program, and getting no contact back, I contacted FCA to which you will find out is independently owned. FCA can do nothing. It is only after I completed the sale and asked for the district manager did I get a call from Cam. After waiting I got Krown done myself. I explained my situation to Cam who was kind enough to let me know it was his day off (after he made contact first) and that I got a great deal on the rust proofing. I would never recommend dealing with this group ever again. I have every text message, every email and documented issues to back up my claims.
3) The state of the vehicle. Was told it had 10km on it, as did the paperwork. Got with 106km, full of crumbs and you could see the spray they used but didn’t wipe. Great detailing job for a 70,000 truck.
Summary: staff who treated me terrible, only acted after I called FCA despite reaching out, the most expensive rust proof I have ever seen and still missing the underside. Never again and I will glad share my experience with anyone who asks. My brother bought from Peel, I suggest you do the same.