South London INFINITI Nissan

Great experience I had been car shopping for a few weeks & narrowed it down to either a Maxima or a Q50. I liked the Infiniti warranty better but in my budget a 2014 w I had been car shopping for a few weeks & narrowed it down to either a Maxima or a Q50. I liked the Infiniti warranty better but in my budget a 2014 was the possibility. Manny emailed me to tell me that he had a '16 Maxima coming in shortly & asked if I was interested. The price with taxes was above my budget. He asked if I would consider it if he could get the price to within my budget. I had nothing to lose. Went in & drove the car & it had all the requirements I was looking for and more. I liked everything about the car. Manny went to work and negotiated the deal with his sales manager and we had a deal. He is very customer focused & is more interested in client satisfaction and return customers than making a few bucks. After the deal was struck I was sent to talk to Paul to arrange the financing. Again Paul was great. He arranged my financing at a far lesser rate than my bank could get for me & my line of credit. He then offered me extended warranty. I have always found the extended warranties to be quite overpriced. Nope, 3 extra years for a steal. Then undercoating for less than my usual Krown undercoating, no mess and warrantied for 10 years! Picked up my car a few days later and Manny went over all of the controls & features & was very thorough. It was an overall great experience & I would recommend Manny to anyone. More

Terrible experience! Will never return. Yikes! Buying a car from this organization is one of the worst experiences I've had. It ranks up there with getting an unwarranted $500 ticket from a Yikes! Buying a car from this organization is one of the worst experiences I've had. It ranks up there with getting an unwarranted $500 ticket from a screaming cop who is really unhappy with her life. I came to London Nissan with the intention of looking at cars and maybe buying something. Around $18000. 3 years old. Now I have a car at $28000. 4 Years old. To cut a long story short, I didn't buy a car. I was sold a car. I found the salesman and manager very likeable, truly professional in manner, however what was disconcerting, was that I as a customer, never felt in control while dealing with them. I was handled. Right from having to give them $2000 to convince them I was serious about getting a car. I was told I would only have to forfeit this money if they couldn't give me a deal I couldn't accept. But when it came to crunching numbers on a 2012 Lexus, I didn't realize the monthly payment was changed to 6 instead of 5 years. I asked how the numbers changed but my salesman didn't point out how this was done.The payment was more than I wanted still, but I swallowed the extra amount and bought the car. I doubt anyone there would be sympathetic to a non-educated buyer that, under duress, would miss something like this. I could have walked away. I could afford a $2000 loss. But, while on the spot, I asked if I bought a new car, would I forfeit my $2000. They said no so I looked at a new Altima, thinking I could get the $2000 rebate they advertised to buyers who own an Altima. No I couldn't because, as my wife learned after my purchase, going into "legal" on their ad, I would have had to have traded in a 2007 Altima or newer. Mine was 2003. Never heard that explanation from my salesman. The new Altima was too much money for me. No $2000 savings from my being a "loyal" customer. I came into London Nissan with the intention of getting a 2 or 3 year old car to minimize depreciation and get some warranty. So my salesman said this was my lucky day. A 2013 Altima just came in yesterday...low mileage. This car was $6000 less than the car I had already bought, but much plainer. So, since I'm now comparing my already purchased rather lavish 2012 Lexus to a rather basic 2013 Altima, I opted for the Lexus. My salesman told me the Lexus would have a 1.5 year drive train warranty as did the newer Altima. By the way, after first buying the Lexus, I was sent up to the lady who wanted to sell me a rust package, a warranty package AND insisted I finance with them at a higher interest rate than I would get on my power line. AND I waited an hour to see her. She made me feel that I had to purchase all her products. I was relieved to find out I didn't, but let me tell you, it was not easy. Too aggressive for me. I myself would never buy a car there again. No matter what London Nissan says to smooth things over. I now know they really don't care about the customer. The next time I buy a car, it will be through a broker. I know two people who have done that successfully. London Nissan has handled me so poorly that it will be worth it for me to pay a professional to handle my next purchase to avoid the stress of purchasing. I am no match for these people handlers. More

Disappointing Sales Service But not at all surprised. It is so unfortunate that a quality product is associated with poor unprofessional sales team. From front to back, servic But not at all surprised. It is so unfortunate that a quality product is associated with poor unprofessional sales team. From front to back, service at this dealership is bad. How do they stay in business ? More

Horrible customer service. I was initially very pleased by the salesperson. But after the sale was made the service thereafter was atrocious. I had 3 recalls on my vehicle with I was initially very pleased by the salesperson. But after the sale was made the service thereafter was atrocious. I had 3 recalls on my vehicle within 2 years plus 2 other problems that required servicing within 1 year, all of which were under warranty. I understand that these things do sometimes occur with new vehicles but South London Infiniti Nissan did nothing to ease the pain. I found the service personnel unsympathetic and rude. I had to travel over an hour to bring the vehicle in. Booked loaner vehicles were never available as scheduled and inadequate. On one occasion 2 trips were required for a single repair as they could not complete the repair with a whole day available. I could go on and on about how horrible this place is. I even started taking my vehicle to a different Infiniti dealership for repairs eventually as this place clearly were not interested in customer satisfaction or repeat customers. Warning! Read all the other reviews on this site and do yourself a favour and avoid this place. In addition, I called Infiniti Canada and they are equally apathetic and unconcerned about the substandard service one of their dealerships provides. I suppose if they are making money they don't care about the service or customers either. More

Worst service department anywhere We have been taking our car here for three years. Over those three years they have tried to trick us into unecessary repairs, on top of failing to dia We have been taking our car here for three years. Over those three years they have tried to trick us into unecessary repairs, on top of failing to diagnose 4 seperate issues with our car under warranty only to be told it was working fine. On one occasion a wheel bearing was completely shot (very noticeable) but they failed to diagnose it. The front counter people are arrogant but not knowledgeable (they told me my car was rwd when it was fwd). Stuat runs a horrible department. We gave him the benefit of the doubt for the past year with some major issues ( on one repair they left loose bolts in the engine compartment). But he obviously has no control over his staffs behaviour. Go to anywhere but this dealership. On the sales side they are friendly and helpful until you buy the car, then do not expect them to acknowledge you or return a call. More

The absolute worst customer service experience ever! I bought my rogue here over 3 years ago, similar to others I had excellent service leading up to the purchase and less than acceptable afterwards. So I bought my rogue here over 3 years ago, similar to others I had excellent service leading up to the purchase and less than acceptable afterwards. So I haven't made a point of coming here often however since I am still under warranty for some parts I decided to give them my business yesterday which was a huge mistake on my part. The service rep Kayla was very helpful and once it was decided the repairs were going to take longer then expected she offered me a ride and confirmed several times staff are in the office until 9pm for me to pick my car up later that night (she was aware I had to get to Toronto that night as I had to work early this morning). I got a ride to the dealership later that night (8:50pm which I felt bad pushing it that late so I called several times which no one answered from 8:30 pm on) and the place was completely locked up, lights off, not a single soul around. I then searched the general managers name and number on white pages and called him at home. He proceeded to yell at me over the phone asking how I got his home number, asking me my name, and telling me this was not his problem! Exactly who might I take this issue up with then General Manager Mark McCarville? (ridiculous last name for a GM of a dealership btw, it's unfortunate that you're so bad at your job). He continued to aggressively yell at me, not once apologizing for the issue and eventually hung up on me. Which brings me to today, where I had to miss a day of work - Kayla greeted me in the service department and showed me to the Service Department Manger, Stu's office. I sat down calmly with Stu explaining the situation from start to finish which his response included the following: "you could have just rented a car" "can't you still just go into work when you get to Toronto?" "Doesn't your friend have a car?" "Getting here at 8:50pm is kind of pushing it" etc. Not once apologizing or taking ownership for his absentee staff or the poor behaviour of his GM (where were you for this meeting anyways Mark?). He then offered "to help out" with the bill, which was $243 (Nationwide had covered the majority) I declined, so he offered me a credit, I told him I would never be returning, so Stu told me he wouldn't give me my keys back. I just sat there in total shock with the treatment I was receiving. The people in this dealership are appalling, I'm in awe that this business is still functioning with management as ignorant and rude as Mark and Stu are. You two should be ashamed of your lack of respect for a customers time and safety. After further conversation with Stu, he eventually tossed my keys in front of me and said "ok perfect"...not exactly clarifying what he meant, but I took my keys and walked out. Thanks for nothing South London Nissan. I will be contacting Dale Downey Nissan for any further service. More

horrible customer service This dealership took forever to finalize all the paperwork. It took over a month from signing the papers to actually getting my car. After a few weeks This dealership took forever to finalize all the paperwork. It took over a month from signing the papers to actually getting my car. After a few weeks, we agreed on a date for pick up and my car was not ready for me. I was upset and they had they audacity to blame me for the delay. It was almost impossible to get a hold of the employee handling the finances. I would call multiple times and leave messages and never get a call back. Horrible dealership, I will never return. More

Great experience! Our salesman, Aaron, went above and beyond to ensure we found a car that was fitting to our lifestyle. Love my new car! Thank you! Our salesman, Aaron, went above and beyond to ensure we found a car that was fitting to our lifestyle. Love my new car! Thank you! More

Waste of time I recently was looking to purchase a used Infiniti from the M line. I looked on serval websites and found a 2012 M56 S at this dealership. I emailed t I recently was looking to purchase a used Infiniti from the M line. I looked on serval websites and found a 2012 M56 S at this dealership. I emailed to enquired about coming to test drive with possiblity of purchase. A Manny Silva responded to me. I made him aware that i was from Kitchener so i would come on saturday afternoon he said great see you then. We made the trip saturday when we got there Manny was busy with another client and we were passed off on another sales man Andre who i have nothing bad to say about. We went outside to look for the car. I told Andre which car i had spoke to Manny about and was informed that they had sold this car 2 months prior. I get the impression this car is used to bait ppl in so they can try to pressure you into buying something else after they have lured you there. This happened over a month ago and still to this day the car is up on their site as being for sale. Wasted $40 in fuel and my day off work and for nothing. I thought id give these guys a chance to redeem after previous negative experiences only to have them drop the ball again!!! This place is junk Nissan Infiniti are great cars but this place is no good for anyone!!! More

Worst experience I have ever had purchasing a vehicle Don't know where to begin with all the things that went wrong during my purchase of an Altima. I did a trade in and the proper amount was not given to Don't know where to begin with all the things that went wrong during my purchase of an Altima. I did a trade in and the proper amount was not given to me for my other vehicle so I was left with 2 car loans to pay for. When I went to pick the car up it wasn't the model I purchased and they just crossed out and initialed it on the contract and said that's what I had signed. Was 100% pressured into the purchase of this car and threatened legal action when I told them this was not the car I purchased. Horrible service and sales team. Like the Nissan brand but will be going somewhere else because of this experience. More