Signature Mazda
Richmond, BC
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1,901 Reviews of Signature Mazda
Professional. Service and maintenance is completed in a time Although the service was good I feel like their was some up-selling regarding the service that was recommended or necessary. The cost for my service a Although the service was good I feel like their was some up-selling regarding the service that was recommended or necessary. The cost for my service appointment was considerably higher than I think it should have been. Considering the km. on my car, age of my Mazda, and how I drive my vehicle I am surprised that it required it's second wheel alignment, a new battery, etc. I did agree to the service recommendations but I feel that cost will be a consideration in bringing my vehicle in for service in the future. I purchased my vehicle at Signature Mazda and have had it serviced regularly and exclusively at the dealership. More
Excellent service from start to finish. It was the smoothest experience of buying a vehicle I have ever had. Your mazda team really works well together. I LOVE my new vehicle. I am already t It was the smoothest experience of buying a vehicle I have ever had. Your mazda team really works well together. I LOVE my new vehicle. I am already telling all of my co-workers and friends not only about the vehicle itself but also about the excellent service I received. Thanks Mazda. Kathy More
Great service Easy to book service appointment online. Prompt response by service department with offers of alternative appointment dates/times when requested date/ Easy to book service appointment online. Prompt response by service department with offers of alternative appointment dates/times when requested date/time not available. During the check in, scope of service to be done clearly explained and costed out. Optional recommended service offered but not aggressively pursued/pushed. Service team staff professional and respectful. Service provided in estimated time frame and without any "surprises", ie additional unexpected work and cost. Complimentary car wash and light vacuum cleaning done. All season to winter tires swap done without charge since was done with regular maintenance. Waiting in dealership lounge comfortable. Great complimentary coffee. More
Major service on my car. They were really quick, but 2-3 techs on the car to get it done. They had the paper and snacks and great coffee machine to enjoy. They were really quick, but 2-3 techs on the car to get it done. They had the paper and snacks and great coffee machine to enjoy. More
Efficient Service department staff Dropped off my car for it's annual service and was greeted right away by David. He booked me in and told me he'd call when it was ready........sure en Dropped off my car for it's annual service and was greeted right away by David. He booked me in and told me he'd call when it was ready........sure enough he called a while later to say that my car would be ready in approximately half an hour. On arriving back at the dealership David once again greeted me warmly and proceeded with the necessary paperwork explaining what all the charges were for. Exceptional customer service - the reason I have been going there for 16 years now!!! More
Informative, efficient, friendly, My salesperson can pretty much be able to answer any relevant question I need to know. I didn’t feel any pushy approach from my salesperson. Great ser My salesperson can pretty much be able to answer any relevant question I need to know. I didn’t feel any pushy approach from my salesperson. Great service from him. I would recommend any of my friends who is interested in any Mazda model. More
Sean's the man I had tons of questions about the maintenance and pricing of matters and Sean was extremely informative and helpful. He has a super friendly and easyg I had tons of questions about the maintenance and pricing of matters and Sean was extremely informative and helpful. He has a super friendly and easygoing demeanor which made interactions with him enjoyable overall. More
car service The staff are very nice and helpful. The after service report is clear and detail than before. It is easy to understand what have been done to car. The staff are very nice and helpful. The after service report is clear and detail than before. It is easy to understand what have been done to car. More
16K Service Very friendly, explained exactly what was being done and were finished ahead of the promised time. Awesome that they make a donation as a substitutio Very friendly, explained exactly what was being done and were finished ahead of the promised time. Awesome that they make a donation as a substitution for a car wash after the service. They are so great, I bring them donuts. More
friendly, helpfull and efficient I feel appreciated as a customer and the employees effort to provide a professional, polite and friendly atmosphere is very good. What more can I say? I feel appreciated as a customer and the employees effort to provide a professional, polite and friendly atmosphere is very good. What more can I say? Keep up the good work! More