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Sherwood Park Dodge Chrysler Jeep Ltd
Sherwood Park, AB
497 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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497 Reviews of Sherwood Park Dodge Chrysler Jeep Ltd
April 15, 2015
Worst Customer service Todd the shop manager was not friendly at all. Poor quality of work. Wrong match for color paint. I would not recommend this body shop at all. Todd the shop manager was not friendly at all. Poor quality of work. Wrong match for color paint. I would not recommend this body shop at all. More
by thomas jones
Employees Worked With
Todd Schiewe
Helpful March 04, 2015
Warranty refusal Truck was purchased here. Brought the truck in due to a broken front driveshaft. Added damages from this failure; ripped out wiring on the transmissio Truck was purchased here. Brought the truck in due to a broken front driveshaft. Added damages from this failure; ripped out wiring on the transmission assembly, bent a fuel line and damage to the mid transmission housing. This vehicle was towed here part way thru Chrysler Canada and the remainder at my cost as it left me stranded in another province. The vehicle was booked in for an appointment in 4 days. The following day I went to pick up some of my items stored in the truck and found the truck had been in for an estimate. When I asked the service advisor about the repairs she informed me that the repairs would not be covered due to it being off road. I was on a gravel road in a snow storm. The estimate was outrageous and did not include the price of the driveshaft. The service advisor informed me that the front bumper was packed with snow. If she had done any research she would have seen that the light bar and brackets in the bumper precluded anywhere for snow to dissipate. This is the second vehicle I have purchased from them and will never return. They are more interested in boosting their bottom line then providing service to long time customers. Please note Kami Perry was my service advisor and is not on the list. I will be searching dealership service departments in the future and have requested to be removed from their mailing lists and web communications. I only wished I had researched more prior to purchasing from this establishment. Stay far away from this business. More
by Troubled
Employees Worked With
Kami Perry, Mark Maguire, Branden Gray
February 10, 2015
Absolutely Discusted This is by far the worst dealer I've been to. Brought my vehicle in to get some work done and was problems from the get go. Didn't fix a thing and w This is by far the worst dealer I've been to. Brought my vehicle in to get some work done and was problems from the get go. Didn't fix a thing and wanted to charge me for doing virtually nothing on it, also came out worst than it went it. They called me up and I argued with the service tech and assistant service manager over the phone who both say certain things they did wasn't covered under warranty which I disagreed with and refused to pay the bill because it still has bumper to bumper warranty, also I specifically stated when dropping it off to inform me if they needed to do any work that would not be covered which they did not. After fighting on the phone I drove over immediately to pickup the vehicle, neither person I was dealing with was there, no paper work, parked in a non parking zone and a nice big scratch on the trunk lid. NEVER go to this dealer. My opinion have zero respect for peoples property and they do not honor the coverage or stand behind their product at all. More
by 2525
Employees Worked With
Robin Lenney
February 05, 2015
SUPER Shop at Sherwood Dodge recommendation!!!! A difficult thing to have to admit but …I’m a bit slow!! I went in to get the current 0% financing that wa Shop at Sherwood Dodge recommendation!!!! A difficult thing to have to admit but …I’m a bit slow!! I went in to get the current 0% financing that was going on and ended up misunderstanding and finished up a deal that I really thought better of and…signed for. ? This was done on a Saturday afternoon. I left and ended up being totally haunted by my decision all weekend!! . I called Monday AM and Finance Manager Brandon, tried to help me a couple ways, talked to his Superior and in the end agreed, because I knew it was best for me, to ‘Kybosh’ the entire deal. I got my little car back and was able to sleep the next night. Obviously ….Do NOT follow my example, but it was an honest misjudgment on my part and so after I explained my situation and, a few hours on their part, they came up with some solutions and/or the choice to forgo the entire deal. I’m sure this caused them some grief administratively however I am PROFUSELY thankful ! Yes – please don’t do this to them or yourself but DO know I recommend you shop at Sherwood Park Dodge!!! They really do fit the description of kind, service oriented and ‘there for the Customer’. Thank YOU and sorry everyone at SP Dodge!! And buy a Fiat – so far a great little car!!! More
by JLN
Employees Worked With
Leah
January 08, 2015
Proceed With Caution Recently, I brought my van in for a repair because the check engine light was on and drive-ability was getting bad rather quickly. Before I did that I Recently, I brought my van in for a repair because the check engine light was on and drive-ability was getting bad rather quickly. Before I did that I took it to an independent mechanic that I have known for years, he scanned it, looked up the codes and proceeded to indicate that the repair would most likely be covered under warranty. He explained what I should tell the service department at the dealership we had done and I did. So now I have the van in, the details given to the dealership and I leave it in their capable hands. I get a call back saying that their diagnosis is completely different from the independents and the repair would NOT be covered under warranty. So I questioned the logic behind the repair and asked for an explanation. I was not happy with the response and called Chrysler for a little added clarity. They were not entirely helpful with that sort of information as they don't deal with workmanship, understandable. Chrysler requested me to keep them in the loop with what happens from this point. I phone my mechanic friend now and say what the heck is going on. He says he doesn't understand their reasoning but it's totally possible however unlikely, that what they suggest needs to be done. So I tell them to go ahead and fix it. Now comes the fun, I CANNOT for the life of me, get a hold of anyone or get them to call me back. I am redirected to the service department 4 or 5 times before I just leave a message. I finally get a call back saying my vehicle is done so I go and pick it up a little later in the evening and pay my bill. I leave the parking lot and this thing is now running about the same as a chuck wagon on a dirty road, horribly. Same problem, engine light is on, if anything it appears to be running worse. Now I'm getting a little frustrated, what the xxxx! So I take it back to my friend, the independent mechanic, and he scans it again. The exact same problem is still there. I call the dealership and they say to bring it back in. They now agree with the initial diagnosis and proceed with the warranty repair. Did they fix the problem? Yes. Can I trust that they will make the correct diagnosis the first time? No. Without outside help I would have been left wondering what was going on and possibly stuck with an ever increasing bill. I was refunded a large portion of my first bill; minus a few parts that HAD to be left in the vehicle. What I did right on this was to seek the help of Chrysler right off the bat when the information from the dealership didn't seem to make sense. The service adviser I dealt with was very polite to me and I commend him on his ability to manage information he is given. So that is the only reason you get 4 stars for "Friendliness". The service manager only talked to me once and differed the rest to the adviser. Please be careful when dealing here, and be sure to document your experience or you may end up paying for it. More
by Just Some Dude
Employees Worked With
Branden Gray, Christopher Sommer
December 08, 2014
Excellent buying experience!!!! I emailed the dealership, with questions about a truck, Aaren emailed me back that night. We made an appointment for the Saturday. We were 1/2 hour ea I emailed the dealership, with questions about a truck, Aaren emailed me back that night. We made an appointment for the Saturday. We were 1/2 hour early as soon as we walked up to the dealership doors the employees were exceptionally friendly and helpful. We sat down down with Aaren and He went through what we were looking for in a truck He had a list of trucks that he showed us, and got 2 trucks he thought we would be interested in one was new and one was used. He went through the pro and cons of both. My husband and I both feel that between Aaren and Hot Rod, we were given all information we needed to make the right decision. When we asked for time to discuss it we were offered coffee and lunch and left alone to talk. Once we made the decision we were helped by Aaren to make the details work. We left the truck there until Sunday ( which was Aaren's off), Once again we were early the salespeople asked if we need help, but once they found out we were looked after they were more than happy to visit . We were offered coffee as we waited. Aaren took about 30 min to go through the options of our truck and to make sure we understood everything and gave us pointers , he helped me set up my phone since I had no idea. This is the 4th new vehicle we have bought, We feel as though its the first time we were not fed a line of BS that we had to sort through before we could make a decision. Best salesservice we have ever had, we will be back!! More
by tamara.wannechko
Employees Worked With
Aaren S
November 08, 2014
Thick twice about which sales man you use at this dealership recently purchased a Dodge Durango, dealership had to get the vehicle I wanted from another dealership as they didn't have what I wanted on the lot. recently purchased a Dodge Durango, dealership had to get the vehicle I wanted from another dealership as they didn't have what I wanted on the lot. The sales person used at Sherwood Park dodge was Shane Johnson, he goes on and on about how great he is constantly, didn't get that good of a deal, but he goes on and on about himself! When I picked up my vehicle the spare key was not available as the other dealership was having problems with the lock box and it would be a couple of days before we could get our spare key. Three weeks later still no spare key, called and got some line about the other dealership not cooperating, this went on for about a week, I called the other dealership and was informed that no one had inquired about the spare keys, will look into and get back to me, they called back in less than five minutes keys were in the mail! More
by marshall42
Employees Worked With
Shane Johnson
November 06, 2014
top notch I purchased a2013 Longhorn. The salesman was very personable and spent the whole day with us while we tried truck after truck until he found the right I purchased a2013 Longhorn. The salesman was very personable and spent the whole day with us while we tried truck after truck until he found the right one for us. The finance people went out of their way to make sure we could take the truck home that night. Very happy with the sales end of the dealership. I have sent two other people to deal with our salesman and they were happy as well. I have no experience with the service part of the dealership. More
by dge
Employees Worked With
Mauricio Rio
October 27, 2014
Horrible As soon as you drive off the lot your a nobody. Over priced trucks with pushy salesman trying to sell you there ext warantys and protection packages. As soon as you drive off the lot your a nobody. Over priced trucks with pushy salesman trying to sell you there ext warantys and protection packages. Once you argue with them after you buy a truck there then they ignor you. I will never go back or recommend this place to anyone!!!! More
by Larry1976
Employees Worked With
Dale
July 14, 2014
New Car Purchase I recently purchased a 2014 Dodge Charger from Sherwood Dodge, and I am extremely happy with my experience. I've bought many used cars in the past I recently purchased a 2014 Dodge Charger from Sherwood Dodge, and I am extremely happy with my experience. I've bought many used cars in the past both from dealers and private sale and had mostly bad experiences where ever its been, unfortunately in our area the majority of the dealerships are owned by a single auto group that holds no real value in customer service or backing their vehicles, so the main thing i was looking for when purchasing my first brand new vehicle was that the dealership not be owned by this group and to have friendly, and prompt service. Sherwood Dodge has been very friendly, and helpful through my new car purchase experience. Any questions I've had have been answered fully and promptly. I ended up taking home my new car the same day I went to look at it. I couldn't be happier with how quick everything went through, and how the staff were throughout. They gave me everything I wanted in my purchase, as well as a great value for my trade in. All in all I would highly recommend any one in the market for a new vehicle check this dealership out! More
by davey421
Employees Worked With
Martin Seifert
