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Sherwood Park Dodge Chrysler Jeep Ltd

4.3

454 Lifetime Reviews

230 Provincial Ave, Sherwood Park, Alberta T8H 0E1 Directions
Call (780) 410-4100

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454 Reviews of Sherwood Park Dodge Chrysler Jeep Ltd

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July 03, 2013

"Such a disappointment. Drove in for an..."

- mmaidment

Such a disappointment. Drove in for an "Express" oil change and was told, by a rather unprofessional female advisor, that is would be up to 2 hrs. When I asked if it would be better to make an appt, I was told that "we don't really do that". Also, while I was waiting for the advisor, a gentleman returned with his truck complaining that the tech forgot to reset his in dash indication. I mentioned it was a quick solve and showed him how, which annoyed the advisor but sure made their customer. I decided to see what my experience would be like and I am certain to avoid recommending this delearship. I also wandered through the showroom and not one person welcomed me. As a Jeep owner who is interested in trading in the near future, the complete void of customer service or even acknowledgement secures my business elsewhere. Since I had so much time on my hands, I wrote this review. Pathetic. Also just as a word of advice: keep your personal business for your personal time. And treat coworkers with a little more respect. Might give the appearance that you actually enjoy your job.

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Recommend Dealer
No
Employees Worked With
service
May 14, 2013

"Brought my truck for out of province inspection. Was..."

- Turbofushkiller

Brought my truck for out of province inspection. Was told that I had to install mud flaps to pass. When I pointed out 13 trucks in the lot I was told that mud flaps would be installed in those ones prior to sale. Next I was told that all lug nuts needed replacement and that they were $16 each. I found lug nuts for 1/10th that price dropped them off and was told the truck would be ready in an hour. Two hours later when I checked the technician had not even started. An hour after that they said they would not pass inspection with those lug nuts. It took them. Further hour and a half to return my keys and I still had to wait a half hour for them to find my paperwork. All in they wanted to charge me $700 to pass the inspection. This is on a 1 year old truck with 17,000kms. I took the truck to another shop where they let me look at the out of province guidelines which did not refer to either lug nuts or mud flaps. The truck passed inspection for the cost of the inspection.

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Recommend Dealer
No
Employees Worked With
Chris
April 26, 2013

"Wow, I haven't spent too much time at dealerships,..."

- vagabondsoul

Wow, I haven't spent too much time at dealerships, but if my experience at Sherwood Park Dodge is any indication, I won't make too many efforts to visit them. My wife and I inquired about a vehicle on SPD's website and asked some specific questions. While our email was quickly acknowledged (a good thing!), our questions were not, nor were they EVER answered, even though we were told by two different sales people that they would be. We went to visit the dealership and take the vehicle for a test drive but had limited time. We spoke to the same sales rep we had been in conversation with via email, but rather than taking to address our questions, he said, "We'll take care of you" and just tried to get us to agree to an interest rate and buy the vehicle. It was nearly closing time, so it was obviously making a quick sale, rather than the right sale, was the priority. We decided to return two days later when we had more time. We took the vehicle for a longer test drive, and this time, spoke with a different sales person. As we arrived, we saw another couple about to go out on a test drive in that same vehicle (they were in it already when we got there). The new salesperson told us that he had to get the key - a process which took 30 minutes. Rather than acknowledging someone was out in the vehicle, he tried to convince us that it was parked somewhere on the large lot. We knew that wasn't true. After our test drive, we asked him our questions. He told us to email them, and that if we did before 9pm, he would get back to us by early the next morning (8:30 or 9:00 a.m.). That never happened. When I finally managed to get a hold of higher management (president, general manager and sales manager), they simply made excuses for their employees' behaviours and justified it. One manager even told me they couldn't get me the answers because they were short-staffed, yet when we were there, there were at least five or six sales guys standing around waiting for customers, not to mention the four managers in the "Sales Tower." When they finally got back to us, at the end of the next day, they listed the excuses and then told us the vehicle was sold (to that same couple). How convenient to wait that long to get back to us. They didn't have to do any of the work. Had they gotten back to us when they said they would, the sale would have likely been made sooner, as we were VERY serious about purchasing the SUV. Because of the lies, manipulation, deceit and outright justification of inexcusable customer service, we will never buy a vehicle from SPD and will do our best to let others know not to buy from there either.

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Recommend Dealer
No
Employees Worked With
Brad McDonald, Sam Nahal, Mike Redmond, Scott Held
February 26, 2013

"Terrible dealership , salespeople will just lie to get..."

- loon

Terrible dealership , salespeople will just lie to get you through the door and then use high pressure tactics to close the deal owner advertises they are diferent but hes never there and does not return calls

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Recommend Dealer
No
Employees Worked With
matt
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