Sherwood Park Dodge Chrysler Jeep Ltd

Terrible Service & Repair and only gets better from there! I brought my 2015 car in to have recall work performed as well as to have the Navigation System repaired as it quite working. While there I was asked I brought my 2015 car in to have recall work performed as well as to have the Navigation System repaired as it quite working. While there I was asked if I would like the winterization package performed on my vehicle. I said sure, knowing that my husband works out of town and I need to keep up my vehicle in his absence... otherwise he always does this stuff for me (love that man!) Dropped the vehicle off mid-November, 2016 at 9 am. At 5:50pm that day I called in to ask if my vehicle had been completed and found out it had and that they were closing in 10 minutes. So I dashed down there to find everyone in the service department to be gone for the day. So I headed over to sales, paid the bill for the extra non-warranty work and proceed to my car. I find it, jump in and start it up... to find that: - the re-call work had not been performed, and - the Navigation system was still not working. Walking back into service I spoke with Curtis, a 'Manager' who upon calling someone from service at home found that further parts were required to be ordered and I would need to come back to have the parts installed.... I would have greatly appreciated being told that... along with a phone call that my car was ready for pickup...remember - they didn't call to let me know the car was ready to be picked up. Enter 2 days later and we are hit with a major snowstorm, while out in Edmonton I turn on my wipers to distinguish the snow and they won't move... I pull over and found they are frozen to the windshield. Ok no biggie, I release them from the windshield, jump back in and proceed to spray windshield washer fluid... NOTHING comes out. Now I'm totally confused! I mean I paid for a winterization package and while there got to scratch a prize card which gifted me a windshield wiper top up (lucky me!) I get home and tell my husband the wiper fluid won't come out.... he steps outside and finds that they put summer fluid in my vehicle. Hmmm... well that was helpful - thank you SherwoodDodge! Wait it doesn't end there... since getting my car that day the wheels felt very weird - included in the winterization package was a tire rotation and I thought great! My car only had approximately 31,000 kms and the tires had never been rotated - again thought I was doing my husband a favour! I've only driven it a few times outside of Sherwood Park since then and again, something didn't feel right. Again, mentioned it to hubby. Today, on my way out to St. Albert the tires COULD NOT handle the ice at all! It was terrible and yet I know they were not like that going in. You know you know your vehicle, I always felt sure behind the wheel of my car and today I DID NOT at all! So again hubby walks outside and looks at the tires... he comes back in and says the wear on the tires on my car look terrible and those DO NOT look like the tires I had! Again, remember I only had 31000 kms on them - and after looking at them today, we've now determined we'll need to buy new ones, there is almost no tread left on the ones on my car... really, how does it get any better than that?!?! (Enter much more sarcasm here) I get that tires will wear in different ways... and people know their car. I put my kids in this car each and every day so I'm very aware of it's sounds, and the way it maneuvers. Stay with me... there's just a little bit more to report here. The morning after picking up my car from SherwoodDodge un-repaired, I did receive a call from a gal in the Service Centre who did apologize for not calling and let me know that the parts would be arriving in 3-5 days. I thanked her and asked, 'Should I call back to check on the parts arrival?" to which she gleefully responded with, 'Absolutely not, we'll call you!" I thought - great, we can start over... I'm always willing to give someone another chance. Car went in for repair on 16 November... today as I write this it is 16 December and.... - I have not received a call about the parts for my car (3-5 days... we are now on Day 31) for recall parts and broken Navigation system - hubby flushed the summer fluid out of my car, and - we will be stopping by Costco tomorrow to purchase new tires for my car. I had a gut feeling to not take the car there (it's under full warranty PLUS all the extra's I purchased when we bought it brand new) I could have taken it to any certified shop and yet I didn't listen to my gut, thought this would be easier and am now terribly sorry for not listening to my husband! (Shhhhh... don't tell him!) All kidding aside, I'm in the business of customer service and this service is terrible, with promises delivered and no follow through. Will be looking for a GREAT, certified service shop.... any ideas?? More

Excellent Sherwood park dodge has helped us in every aspect. Every single person I have encountered from front Sales, financing, front desk to even other employ Sherwood park dodge has helped us in every aspect. Every single person I have encountered from front Sales, financing, front desk to even other employees just walking by have been helpful and very friendly. I would recommend Sherwood park dodge to all my family and friends. My sales and finance people have went above and beyond to help us get our beautiful white Dodge Journey. Thank you. More

Excellent Experience !! I purchased a new Ram 3500 Mega Cab from Brad. He was able to get me exactly into the truck I wanted. Brad McDonald and the Sherwood Park Dodge Te I purchased a new Ram 3500 Mega Cab from Brad. He was able to get me exactly into the truck I wanted. Brad McDonald and the Sherwood Park Dodge Team make vehicle selection and purchasing an easy process in a professional atmosphere. Thanks for everything.. More

Genuine Client-centered service; no pressure to buy The atmoshphere of the dealership is professional, yet relaxed - which I found quite r refreshing; especially when comparing experiences at most deale The atmoshphere of the dealership is professional, yet relaxed - which I found quite r refreshing; especially when comparing experiences at most dealers. I was in the market for a vehicle, was unsure to purchase used or new. Brad MacDonald provided genuine client centred service; providing me with useful information; product knowledge, explaned the difference/ options when deciding between purchasing used or new. Never once did I feel like I was being pushed in one particular direction, more like giving me the opportunity & time to choose. More

Amazing Brad and the team were awesome to deal with. Very Honest and transparent through out the whole process! Definitely the best dealership I have done bus Brad and the team were awesome to deal with. Very Honest and transparent through out the whole process! Definitely the best dealership I have done business with More

Excellent service great people The sales and finance team went above and beyond to get me into a new truck. Answered all questions and concerns I had. Everything was done in a time The sales and finance team went above and beyond to get me into a new truck. Answered all questions and concerns I had. Everything was done in a timely manner. More

we will follow Brad McDonald to whatever dealership he works In 27 yrs of driving and buying vehicles i have never had a great experience untill this purchase. Our last purchase was because of a mechanic that wo In 27 yrs of driving and buying vehicles i have never had a great experience untill this purchase. Our last purchase was because of a mechanic that worked at the dealership however the salseteam was not good. The mechanic moved. Over to Sherwood park dodge , so we followed him thier and decided to try another purchase. We met Brad as he is. The salseman that others from the company we work for ( CNRL) deals with . Needless to say i will only buy vehicles from Brad in the future , and I have already recomended to others to do the same More

Stress free buying experience If your looking for a new ride hands down go see these guys!! Just bought a new ram diesel from Will Welsh there he's aces in my books! They treated m If your looking for a new ride hands down go see these guys!! Just bought a new ram diesel from Will Welsh there he's aces in my books! They treated me well and got me what I needed. There were no surprises and I was just important when I walked in the door for the first time to the time I walked out with my new keys!! Don't change how you do business u nailed it!! More

Professional and courteous experience I had the pleasure of purchasing a Dodge Ram 2014 1500 Brad was professional courteous and having bought 5 vehicles from him he is a true professional I had the pleasure of purchasing a Dodge Ram 2014 1500 Brad was professional courteous and having bought 5 vehicles from him he is a true professional. I have referred many colleagues to Brad and he is always kind considerate and truly makes the experience of purchasing a vehicle a enjoyable experience. More

excellent service Sherwood Dodge is a little out of my way, but the service and staff are worth the trip. Would recommend them to anyone looking for a vehicle. Sherwood Dodge is a little out of my way, but the service and staff are worth the trip. Would recommend them to anyone looking for a vehicle. More