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Sherwood Ford

Sherwood Park, AB

4.9
3,946 Reviews

2540 Broadmoor Boulevard

Sherwood Park, AB

T8H 1B4

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3,946 Reviews of Sherwood Ford

March 31, 2021

Service was beyond exceptional! lil disappointed Service was beyond exceptional! lil disappointed freebies was just a 2 mugs... requested a jacket but declined.😌 Paying huge amount I expect a bet More

by Mmamites
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mel Wilson
May 01, 2021 -

Sherwood Ford responded

Thanks for the great review! I'm sorry to hear that your request for the jacket was declined. The next time you are in please come track me down and I will get you into a nice Ford jacket! Chris Suvanto General Sales Manager

March 30, 2021

Grant was very friendly and easy to deal with. He was super helpful in finding me exactly what I wanted. Sherwood Ford location was very clean and well maintained, would recommend both Grant and Sherwood More

by Talia Gamache
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Samu, Grant Shaw
May 01, 2021 -

Sherwood Ford responded

Thank you for the spectacular review Talia! ✨ We are pleased to hear we made the process as easy and stress-free as possible for you. We will always strive to improve your car-buying experience with us! 😍 I hope you have a fun summer showing off your new ride! Chris Suvanto General Sales Manager

March 29, 2021

Wally was great to deal with had no issues, overall great experience . Lucas in finance was very good also easy to deal with and very informative More

by Lmolson1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Samu, Wally Denny
May 01, 2021 -

Sherwood Ford responded

Thanks for the great review. We’re glad that you had a fantastic experience! Chris Suvanto General Sales Manager

March 25, 2021

March 20, 2021. Called this dealership inquiring about a 2021 f-150 Ltd. hybrid. My husband wanted to make an appointment to test drive truck, apparently truck was sold. I checked website and called two day More

by Beida5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Mar 25, 2021 -

Sherwood Ford responded

Good morning Beida5, I have spoken with my sales management team this morning regarding both your and your husband's interactions with our store. The truck that you are inquiring about did have a pending deal on it at the time of your call. The vehicles are not removed from our website until the deals are completed. On your initial inquiry, it was explained to you that due to the high probability of this truck being exported that we are not currently accepting cash as a form of payment from customers that live outside of our market area. I can assure you that this did not have anything to do with your husband qualifying for X plan pricing. Thank you Chris Suvanto General Sales Manager

Mar 25, 2021 -

Beida5 responded

Bottom line we were denied the chance to buy this truck because we wanted to pay cash and use our X-Plan.

Mar 25, 2021 -

Sherwood Ford responded

Hi Beida5, unfortunately as I explained in my earlier response these premium trucks have a very high probability of being exported. As a deterrent to potential exporters, we are not accepting cash as a form of payment from anyone outside of our market area. This is our company policy and it is not intended to upset anyone. There may be other dealerships that have similar trucks in stock and that are accepting cash as payment from customers outside of their market area. Thank you Chris Suvanto General Sales Manager

March 25, 2021

Excellent customer service and atmosphere. Made my purchase experience super easy and exciting. Would highly recommend Sherwood Ford when buying new or used. Bought a used car and was treated the same More

by melissa R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Samu, Ernesto Bernal
Mar 25, 2021 -

Sherwood Ford responded

Melissa, thank you for your outstanding 5-star review ⭐ ⭐ ⭐ ⭐ ⭐ I see this is your first purchase with us so, I want to personally welcome you to the Sherwood Ford family! ❤️ We are happy to hear Ernestp was exceptional in making your car buying experience memorable. I hope to see you down the road for your first service so, we can WOW you there as well! Chris Suvanto General Sales Manager

March 25, 2021

Another great experience,the people there are friendly courteous and knowledgeable and to Ernesto Bernal who did everything and went out of his way to help me get what I needed thank you again to the peop More

by Mikedmcree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Bhojani, Haelee Chang, Ernesto Bernal
Mar 27, 2021 -

Sherwood Ford responded

WOW! What a dynamite review Mike! 💣 I am stocked you’re loving your new F-150 from us! We always want to make sure your car buying experience is top-notch when it's new or used. Also don’t forget, our service department is ready to assist any make so, feel free to give us a shout for its next tune-up! 🔧 Chris Suvanto General Sales Manager

March 25, 2021

Working with jas was a great experience ,easy to deal with knew his stuff made us feel comfortable. He went out of his way to get things done More

by Comancheros trucking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jas Grewal
Mar 27, 2021 -

Sherwood Ford responded

Thank you for the spectacular review! ✨ We are pleased to hear that Jas the process as easy and stress-free as possible for you. Enjoy your new ride! Chris Suvanto General Sales Manager

March 25, 2021

Ernesto was friendly and approachable. He went above and beyond to ensure timely communication and personalized customer service. We appreciate his no pressure approach and ability to strive for a competiti More

by tvb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Samu, Sales Reception, Ernesto Bernal
Mar 27, 2021 -

Sherwood Ford responded

Thank you for the spectacular review (Shawn)! ✨ We are pleased to hear that Ernesto made the process as easy and stress-free as possible for you. We will always strive to improve your car-buying experience with us! 😍 I hope you have a fun summer showing off your new ride! Chris Suvanto General Sales Manager

March 24, 2021

Ernesto is absolutely fantastic! Super knowledgeable, polite, friendly and helpful. He was respectful of my budget and still managed to get me into a truck I absolutely love. He wasn’t pushy, he answered More

by Tanya.b90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Bhojani, Sales Reception, Ernesto Bernal
Mar 25, 2021 -

Sherwood Ford responded

Hi Tanya! We are happy to hear Ernesto was exceptional in making your car buying experience memorable. I hope to see you down the road for your first service so, we can WOW you there as well! Chris Suvanto General Sales Manager

March 24, 2021

Esky was an absolute pleasure to deal with. Went out of his way to ensure every question I had was answered and did everything in his power to ensure I was well taken care of the entire time. Made purchasi More

by Edward.Plante
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Samu, Esky Habtegebreal, Tyler Kick
Mar 25, 2021 -

Sherwood Ford responded

Hi Edward, we are pleased to hear we made the process as easy and stress-free as possible for you. We will always continue to improve your car buying experience with us! I hope you have a fun summer showing off your new ride! Chris Suvanto General Sales Manager

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