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Sherwood Ford

Sherwood Park, AB

4.6
3,958 Reviews

2540 Broadmoor Boulevard

Sherwood Park, AB

T8H 1B4

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3,958 Reviews of Sherwood Ford

August 28, 2020

Thank you Luke for your quick and efficient service. Coming down from Abbotsford BC, to purchase my vehicle was made easy and hassle free. The car was left clean and ready to go, and dealing with Tyler More

by Amrit Dhaliwal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Kick, Rahul Nischal, Luke Suvanto, Sales Reception
Sep 10, 2020 -

Sherwood Ford responded

Thanks for the great review. We’re glad that you had a fantastic experience! Chris Suvanto General Sales Manager

August 28, 2020

Wally was very attentive to my needs in my future car. Wally went above and beyond to help me find the car I have always wanted. We will be coming back for my husband's truck in the near future to work wi More

by tayrin.6690
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Bhojani, Wally Denny
Sep 10, 2020 -

Sherwood Ford responded

Thanks for the great review. We’re glad that you had a fantastic experience! Chris Suvanto General Sales Manager

August 27, 2020

Very professional, delivers on all their words , happy we drove across town to work with this dealer. Overall process was quick and easy thanks again More

by Mikemackenzie23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Kick, Ernesto Bernal
Sep 10, 2020 -

Sherwood Ford responded

Thanks for the great review Mike! Chris Suvanto General Sales Manager

August 26, 2020

I sincerely appreciate what Chris and his team at Sherwood ford did to save the deal I made over the phone. Long story short, what could have gone horribly wrong was made right by the excellent custo More

by Ajones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Suvanto
Aug 27, 2020 -

Sherwood Ford responded

Hey Adam, thank you for the kind words and more importantly thank you for giving us the opportunity to make things right. Enjoy your new to you F-150! Chris Suvanto General Sales Manager

August 25, 2020

Love this dealer ship and the staff are always welcoming. We are repeat customers for that reason. Has been 7 years of dealing with sherwood and will be many more More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wiggins
Sep 10, 2020 -

Sherwood Ford responded

Matt, thanks for the great review and continued support! Chris Suvanto General Sales Manager

August 24, 2020

Wally works hard to find the vehicle And the deal that you want. If you are in the market for a new vehicles, Wally will find it for you. More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Samu, Wally Denny, Tyler Kick, Ashlee Schuster
Sep 10, 2020 -

Sherwood Ford responded

Doug, thanks for the positive feedback! Chris Suvanto General Sales Manager

August 24, 2020

Matt was great and got everything wrapped up in a very timely fashion and even postponed starting his vacation so I could take delivery of my new truck when it was convenient for me. He’s doesn’t pressure More

by Derek21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Irvine
Sep 10, 2020 -

Sherwood Ford responded

Thanks for the great review, enjoy your new truck! Chris Suvanto General Sales Manager

August 24, 2020

Wally is very attentive and seeks to make sure everything is just right. Wally calls back when asked and sends information in a timely manner. Truck was ready as promised and Wally provided orientation as ne More

by LT
Recommend Dealer
Yes
Employees Worked With
Wally Denny
Sep 10, 2020 -

Sherwood Ford responded

Thanks for the positive feedback! Chris Suvanto General Sales Manager

August 23, 2020

Awsome service got us in last minute no appointment. Answered all our questions and help us get into a vehicle we wanted and liked will go back if looking for a new vehicle again More

by maclean360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wiggins
Sep 10, 2020 -

Sherwood Ford responded

Thanks for the great review. We’re glad that you had a fantastic experience! Chris Suvanto General Sales Manager

August 22, 2020

I bought my car here back in 2016 from Matt and he was amazing. A year after I bought my car I started having issues with the transmission. I brought it in to service and dealt with Nikeita, very friendly More

by Reneefocus2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Reception, Nekeita Walker
Aug 27, 2020 -

Sherwood Ford responded

Hi Renee, I spoke with our service team and based on our records we did perform the necessary diagnostic tests. Your Focus did not fail those tests therefore the aforementioned paperwork was not submitted. I know you were at one time a happy Sherwood Ford/Ford Motor Company customer and I would like to try and regain your trust in our product. If you would like to discuss your concerns you can call me here at the dealership. Please ask for Chris and you can reach me at (780)449-3673. Thanks Chris Suvanto General Sales Manager

Aug 27, 2020 -

Reneefocus2016 responded

Hi Chris, I will not be coming back. The service manager there was very unprofessional when dealing with me. My car may have passed the diagnostic test but my car came in with the same amount of kilometers it did coming out. When i asked the service manager why there was no raod test performed he responded with you guys are not legally obligated to do a road test on it. Im sorry but that is not good customer service. How are you even supposed to know the car drives or what is happening when you cant even drive it. Second of all i have a children, im not gonna keep putting them in a car that is unsafe and unreliable. You guys need to do better.

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