We went in to look at our options for a new car. We looked at an F150, Explorer and Escape. When we first walked it in we could see it was quite busy. A man came up to us and started talking then he identified himself as Mark, the owner. We had a good little chat, he engaged with our two boys and he found us someone to help us. He had Julio come help us and we took a quick look at what was in the show room and decided that the F150 was what fit the bill. We took the information and left. This was simply an information seeking mission, we had no intention of buying at that time.
About a month went by and we decided to see what kind of incentives were available from Ford at the time and we met up with Julio again. After many hours of looking, driving, configuring and talking price we decided on and F150! The experience from top to bottom was fantastic. We met Nick who was great to deal with. Easy to talk to and did his best to get us to become Sherwood Ford customers.
We came in the next day to finalize the paper work but had a little surprise for Julio. We didn't want the F150 anymore. The wife decided that she would prefer and SUV, Explorer, instead as it would be more practical for her every day use. Both Nick and Julio questioned to make sure that was the direction we wanted to go and once we confirmed they were more than willing to help us find the perfect Explorer. Again, hours spent looking, talking, driving, etc to find the fit for us. They got it done.
My next vehicle will more than likely be an F150, that diesel option looks interesting, and the first place I'll go is Sherwood Ford.
Good job folks.
I should mention that Wally was in and out of this process a fair bit. He took over when Julio wasn't there and he delivered the vehicle to us. He took the time to go over everything even though it was freezing outside. Thanks Wally!
Note to Mark, make sure you keep these gents around. I would love to deal with them again!