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Scott Subaru

Red Deer, AB

5.0
486 Reviews

6863 50 Ave

Red Deer, AB

T4N 4E2

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486 Reviews of Scott Subaru

March 04, 2018

"2018 Subaru Crosstrek" After purchasing our first Subaru in 2013, my husband and I headed to Scott Subaru when we needed a new vehicle. Thanks to Clay, Ernesto and Carmen at More

by Peebles
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores, Carmen Dufresne, Clay Grenier
March 01, 2018

2018 Subaru Forester We dealt with Fraser Short when considering the purchase of a new 2018 Subaru Forester. Although we did not end up purchasing the vehicle, we were mo More

by P&L J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fraser Short
February 28, 2018

Go Subaru! The sales staff was fantastic, we worked with Adam and he was awesome to deal with. I would definitely recommend this dealership if your in the market More

by Chris
Recommend Dealer
Yes
Employees Worked With
Adam Choi
February 26, 2018

Oil Consumption problems When I first bought my 2015 Forester I was very pleased with the dealership. However we are having ongoing problems with oil consumption, and just ke More

by Ileana Wenger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard, Kelsee Ris, Kaydee Zielke
Feb 28, 2018 -

Scott Subaru responded

Hello Ileana, thank you for your comments. Unfortunately we have a process that has been established by Subaru Canada regarding oil consumption concerns. We would be more than happy to review this process with you in person, document and provide you the findings. We will also take action on your behalf for any warrantable defects that may be identified with our investigation. Subaru Canada Customer Care may also offer you assistance with this process, that information can be found in your vehicle's warranty guide. Please feel free to reach out to me should you require any further assistance. Ryan D, General Manager, Scott Subaru 403-356-6869

Feb 28, 2018 -

Ileana Wenger responded

Hi Ryan, thank you for the quick response, I appreciate it. I have been dealing with this since I bought the vehicle in 2014, and am on the "oil consumption monitoring" I asked to have the remaining oil measured at my last oil change and this was not done. I hope you can appreciate that I am skeptical about what I am being told. I contacted Subaru Canada in April 2017, and was told to refer to my owners manual 11-10: states that oil consumption is not a problem until it uses "1 liter every 2000km". That is absurd. I was told they would talk to the dealership and get back to me....nobody ever got back to me. I just contacted Subaru Canada again the other day, and was switched from the number I was given for the oil consumption problem to customer service. No human to talk to and when I followed the instructions to leave info for a call back it would not save it. Left another message,,,,and surprise I have not heard anything back. I totally understand that you are under the constraints of Subaru Canada, however that does not help me. I was a Toyota SUV driver for 30 years and thought I would try a Subaru this time. Subaru Canada has lost you a customer, as at this point I would not consider buying another one. Thanks...again I appreciate your reply.

Mar 01, 2018 -

Scott Subaru responded

Hello Ileana, I have forwarded your concerns to our Regional Subaru representative, to action your messages left with head office, as soon as I hear back we will reach out. RD~ Scott Subaru said on 02-28-2018 10:16 AM Hello Ileana, thank you for your comments. Unfortunately we have a process that has been established by Subaru Canada regarding oil consumption concerns. We would be more than happy to review this process with you in person, document and provide you the findings. We will also take action on your behalf for any warrantable defects that may be identified with our investigation. Subaru Canada Customer Care may also offer you assistance with this process, that information can be found in your vehicle's warranty guide. Please feel free to reach out to me should you require any further assistance. Ryan D, General Manager, Scott Subaru 403-356-6869

February 17, 2018

Buy with confidence In my journey to purchase a replacement for my jeep I looked at a variety of companies and dealerships. Once I zeroed in on a Subaru Crosstrek. Wh More

by bigddogdaddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmen Dufresne, Clay Grenier
February 14, 2018

Refreshing Experience Car Shopping is not something i enjoy, I made the drive from Edmonton to Red Deer as i had heard Scott Subaru was a friendly environment to buy a car. More

by Mark62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan King, Carmen Dufresne
February 13, 2018

Absolutely amazing! car shopping can be a bit if a hassle and most times very over whelming. Not at Scott Subaru, everyone was absolutely wonderful. Clay was my sales rep More

by Karlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores, Ryan Diachok, Kaydee Zielke, Kathie Chernetski, Clay Grenier
February 12, 2018

No pressure Sales Scott Subaru was an awesome place to purchase our new Forester! Clay was friendly, knowledgeable and professional. We will absolutely be recommending More

by PDHill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathie Chernetski, Clay Grenier
February 10, 2018

Awesome! We went for a test drive and Clay was able to answer all our questions. He was patient, knowledgeable and very friendly. We had our pick narrowed down More

by Hill Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathie Chernetski, Clay Grenier
February 05, 2018

Excellent service! We just purchased our first Subaru Crosstrek and ours sales rep Ryan was excellent! He answered all our questions and gave us the price up front and w More

by Brent O
Recommend Dealer
Yes
Employees Worked With
Ryan King, Carmen Dufresne
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