BEST PARTS PERSON AROUND ALWAYS VERY HELPFUL AND PROVIDES GREAT SERVICE. sHE ALWAYS GETS BACK TO YOU IN A TIMELY FASHION AND PROVIDES NOTHING LESS THEN A 5 STAR SERVICE THIS DEALERSHIP IS LUCKY TO HAVE HER.
After spending over $60,000 on a new truck at Scarsview, I recived the worst customer service to date. I will go out of my way to relate my experience with anyone that will listen,in hopes that they avoid this dealership.
Always did my caravan oil change there. The waiting area is clean and welcome. Suresh is patient and friendly. He is also very knowledgeable and helpful. Other staff are friendly as well including the shuttle driver. Very pleasant experience.
Company advised me to go to another dealership to get my rust proofing warranty. Followed up several times and got terrible customer service. I called in yesterday and when Diana heard my voice (we have had many interactions and she knew it was me) I immediately asked for an update on my rust proofing warranty. I was immediately Placed on hold and after 20 minutes, she returned only to hang up on me. It has been 5-6 months now and I have received zero from this company. She had sent me to a body shop to get my truck looked at for a quote. Months later she told me that I should have gone to another dealership instead. What kind of service is this? Why can’t a dealership support and honour a corporate warranty program. This location has issues and certainly this person and warranty program is suspect to say the least. I want answers!