Scarboro Mazda

Does a car need headlight to be sold certified? I bought a used vehicle from them for my kids. We we picked it up and discovered later that day, this so called certified vehicle had no headlights o I bought a used vehicle from them for my kids. We we picked it up and discovered later that day, this so called certified vehicle had no headlights or daytime running lights which are mandatory in Ontario to certify a vehicle. The certification slip was signed off by a licensed mechanic to license the vehicle. So it had to go back to the dealer to be fixed. We also mentioned at the time the ignition key was difficult to turn on and off to the point you can't get the key out and have to turn the car on and off again. This required a second visit as it wasn't addressed the first time, the dealer checked this out and told me that this is how VW are and you have to push in to turn on and off and to get the key out. Seemed odd since I have owned many cars and the ignitions always have turned easily. I sent them articles and TSB's regarding this issue and the service adviser admitted to having had similar issue with the car. The resolution is a replacement cartridge that allows you to reuse exiting key and cost aprox $170. This will likely have to replace at my cost if it continues to get worse or one of my kids get stranded, as they see nothing wrong with it. Next I had to spend $50 on new wiper blades as the windshield wiper that were installed were incorrect for the vehicle. Lastly, discovered a they did a REALLY nice job hiding the fact it had a broken mirror case & frame, I must have forgotten my microscope and fine tooth comb when going over the vehicle cost $75 to replace. The sales person was good to deal with unfortunately he can't control what leaves the dealer. At the end of the day I just wanted a safe reliable car and chose a name brand dealer over no name corner dealer as I felt that they would be more trustworthy and stand behind what they sell. On a positive note they gave me a free oil change and a $100 gift card that can only be used the dealer lol. More

Very good service, would recommend, very reasonable costs for service on vehicle, good communication with dealership for service on vehicle, good communication with dealership More

Thank you to Kevin Ho, Gian and Team Mazda! Amazing job! I cannot remember the name of the first gentleman I met with, it’s because of him l decided to get the most beautiful car.Looking forwar Amazing job! I cannot remember the name of the first gentleman I met with, it’s because of him l decided to get the most beautiful car.Looking forward to your kind service as l journey on with my new CX9. Many Thanks. More

Great service and fair pricing. I wish you would offer a car wash with service! I think that would be an awesome perk! I wish you would offer a car wash with service! I think that would be an awesome perk! More

Very prompt and friendly service, was contacted during the service for other non-standard items but the service was on time even when i opted for the additional work. the service for other non-standard items but the service was on time even when i opted for the additional work. More

Great service, fair pricing, very organized and attentive. I went on a friends recommendation and they’ve lived up to my expectations. attentive. I went on a friends recommendation and they’ve lived up to my expectations. More

No words can describe the service Amanda provided me. I never had such great service in the auto industry or any industry period. She was straightforward with my expectations but also went above and beyo I never had such great service in the auto industry or any industry period. She was straightforward with my expectations but also went above and beyond with the care and attention. I didn't feel like just another client of hers, she made me feel like we were friends. Highly recommend servicing your car with her and trusting that she will deliver your car better than when you dropped it off. More

Valet service was invaluable. All work to be done was explained. Even washed the car. All work to be done was explained. Even washed the car. More

Customer Service is very good in particular pick up and drop (valet service) was very helpful. drop (valet service) was very helpful. More

Excellent on time services. Friendly, professional staff. Very satisfied with the work done. A pleasant experience. Friendly, professional staff. Very satisfied with the work done. A pleasant experience. More