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Rose City Ford Sales

Windsor, ON

4.7
1,391 Reviews
Call Dealership (519) 948-7800
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6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,391 Reviews of Rose City Ford Sales

March 13, 2024

They have been so friendly and helpful since I purchased my new Ford Bronco. Always available when I need their help. More

by lisabelle33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Assaf, Rob Primeau
Report | Print
Mar 16, 2024 -

Rose City Ford Sales responded

Hey Lisabelle, thank you for the 5 stars! We are so thankful that you have taken the time to leave us such a wonderful review and recommendation. We hope that you love your new Bronco, and we will be sure to pass along your kind words to our team here at Rose City Ford.

March 13, 2024

Ahmad provided us with excellent customer service. I felt valued as a customer and would recommend this dealership always. More

by Aby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad, Mustafa
Report | Print
Mar 16, 2024 -

Rose City Ford Sales responded

Thank you Aby! We strive for 100% satisfaction, and it is so wonderful to see that you had such a positive experience here working with Ahmad! We appreciate you taking the time to leave us a review and recommendation. If you ever have any other questions, please feel welcome to reach out.

March 13, 2024

Terrible service non of my concerned were taking care of . They ruined all my settings and it was total waste of time . I will be calling ford customer service to file complain More

by Danny_10000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gloster
Report | Print
Mar 21, 2024 -

Rose City Ford Sales responded

We apologize for any frustration you experienced during your recent visit. Your satisfaction is important to us, and we'd like to address your concerns. Please contact our service manager directly at 226-782-2669 so we can assist you further. Thank you

March 12, 2024

Today they changed me $611 for diagnostic only. I had an appointment last December which at that time my car under warranty. They changed it to March 2024 and did not inform me that the warranty is More

by muhsin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gloster
Report | Print
Mar 21, 2024 -

Rose City Ford Sales responded

We're sorry to hear about your experience. Our process does not allow us to move forward without asking customers' approval before we perform any work. If you'd like, please feel welcome to reach out to our service manager directly at 226-782-2669. Thank you

March 12, 2024

Service was great. Everyone was friendly and fast service. Shuttle was great and friendly as well. Would recommend this dealer!! More

by Myska-lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor gillen, Nick Gloster
Report | Print
Mar 16, 2024 -

Rose City Ford Sales responded

Thank you so much Myska-lisa! We are thrilled to hear about your recent service visit! Your satisfaction is our top priority. Please don't hesitate if you have any questions, we are always happy to help! Thank you again and enjoy your day!

March 11, 2024

Very professional in the sales area but more important the service department. They make you comfortable More

by Paul A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with him , Nick Gloster
Report | Print
Mar 12, 2024 -

Rose City Ford Sales responded

Hey Paul, thank you kindly for leaving such a wonderful review for not only our Sales team, but the Service team as well! We are so glad that you found our team to be so supportive during your experience here! We will be sure to pass along your kind words, and we hope to see you again soon!

March 06, 2024

They are very courteous, personable, they explain the repairs that have to be done so that you understand and try to accommodate your time frame. More

by laserlinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Mar 12, 2024 -

Rose City Ford Sales responded

Hey Linda! We appreciate you taking the time to give our service team a 5 star review! We look forward to your next visit, and if you have any other questions, please feel free to reach out at any time! Cheers :)

March 05, 2024

They didn’t informed me that I need to pay 200 dollars to diagnose my car. Otherwise I would’ve taken my vehicle without servicing. I want my money back. More

by mukaddas.windsor@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mathew
Report | Print
Mar 16, 2024 -

Rose City Ford Sales responded

Hi, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding of your experience, as our policy is to always let guests know before we do any work. Please reach out to our service manager directly at 226-782-2669 so we can assist you further.

March 05, 2024

Very accommodating and friendly. I like that they follow up to make sure that everything went well. More

by lindabrownlie61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Mar 07, 2024 -

Rose City Ford Sales responded

Hey Linda, thank you for taking the time to share your experience with us! We are so happy to hear that our service team provided you with top notch service! If you ever need anything from us, please feel free to give us a call, as we are always happy to help! Have a great day :)

March 03, 2024

I arrived for a booked appointment. Was greeted immediately and information taken quickly. I was given an arranged ride home within 15min. Quick organized and extremely pleasant interac More

by dranneyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Mar 12, 2024 -

Rose City Ford Sales responded

Thank you so much! Your satisfaction is our top priority, and our team strives to deliver an excellent experience and are so glad that you found that to be the case during your visit! Please feel free to reach out if there is anything additional, we can do for you. Looking forward to your next visit :)

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