Rose City Ford Sales

Rose City Ford Sales responded

We're genuinely sorry to hear that your recent experiences with our service department haven't met the high standards you've come to expect from Rose City Ford. It's clear from your feedback that we've fallen short in providing the level of customer service and problem resolution you deserve, and for that, we sincerely apologize. We take your concerns about the attitude of our agents and manager very seriously. This is not the experience we want our valued customers to have. We would appreciate the opportunity to discuss your specific issues in more detail so we can fully understand what went wrong and how we can make things right. Please contact our Service Manager directly at 226-826-2680 at your earliest convenience so we can address your concerns thoroughly and work towards a satisfactory resolution. We are committed to regaining your trust and demonstrating the excellent customer service we strive to deliver. Thank you

Rose City Ford Sales responded

Thank you, Steph! We're absolutely delighted to hear about your fantastic first service appointment with us! It's wonderful to know that our service department representative was both informative and helpful, making your visit a positive one. We also take great pride in our waiting room experience, and we're thrilled that our team's hospitality, including the frequent offers of coffee and snacks, made you feel so welcome and comfortable. Thank you for recognizing our kind and welcoming staff; we truly appreciate your feedback and look forward to seeing you for your next service! Cheers :)

Rose City Ford Sales responded

Thank you so much for taking the time to leave us a review! We appreciate your kind words, and we are thrilled to hear that you had a great experience! We can't thank you enough for your loyalty over the years, and hope that we can continue to provide you with the highest level of service for years to come! We look forward to your next visit! Cheers :)

Rose City Ford Sales responded

Thank you Craig! That's fantastic to hear! We're thrilled that you love your new truck and had such a great experience with our entire team here at Rose City Ford. It's wonderful when everything comes together seamlessly. We'll be sure to pass along your kind words to James; it sounds like he truly delivered an excellent sales experience for you. Thank you for your enthusiastic recommendation! Cheers :)

Rose City Ford Sales responded

Dear Lizabeth, Thank you for your long-standing loyalty to Rose City Ford; we truly appreciate your continued business and trust in us for all your vehicle purchases. We're delighted to hear you consistently receive great service and that your salesperson was exceptional. We sincerely apologize that the fuel level in your new vehicle did not meet your expectations. We understand your disappointment, and we regret that your recent experience wasn't entirely consistent with the high standards you've come to expect from us over the years. Your feedback is very important, and we're always looking for ways to enhance our customer experience. We hope to have the opportunity to serve you again and restore your full confidence in Rose City Ford.

Rose City Ford Sales responded

That's wonderful to hear! We're so pleased that our team was very helpful, efficient, and professional during your visit. Delivering high-quality service is always our top priority, and we're delighted that you were very happy with your recent experience. Thank you for your kind words, we look forward to your next visit! Cheers :)

Rose City Ford Sales responded

That's excellent to hear, Barry! We're delighted you found our dealership clean and our staff helpful. It's always our goal to provide prompt and efficient service, so we're especially pleased that your car's service was fast and that we communicated with you quickly. Thank you for your kind words! Cheers :)

Rose City Ford Sales responded

That's fantastic to hear! We're thrilled that you were able to quickly find exactly what you were looking for. It sounds like Paul did an excellent job helping you make the right choice for your family's needs. We're very happy you had such a positive and genuine experience with us! We look forward to your next visit! Cheers :)