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Rose City Ford Sales

Windsor, ON

4.8
1,510 Reviews
Call Dealership (519) 948-7800
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6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,510 Reviews of Rose City Ford Sales

November 27, 2024

Very good serive department and did my repairs in a respectable time frame...would definitely get repairs done there again More

by Kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in service bay
Report | Print
Dec 12, 2024 -

Rose City Ford Sales responded

Dear Kirk, Thank you for your positive feedback! We’re pleased to hear that you had a great experience with our service department and that your repairs were completed in a timely manner. We look forward to continuing to provide you with excellent service and meeting all your automotive needs. Cheers :)

November 27, 2024

Courteous, friendly and helpful staff. Service department is clean and efficient with good quality workers that take time to explain everything. Lounge is clean and comfortable and I was g More

by milica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Primo
Report | Print
Dec 12, 2024 -

Rose City Ford Sales responded

Dear Milica, Thank you for your wonderful feedback! We’re delighted to hear that you found our staff courteous, friendly, and helpful. It’s great to know that our service department met your expectations with their efficiency and quality work. We’re also pleased that you enjoyed the clean and comfortable lounge, along with the coffee and snack. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service. Cheers :)

November 27, 2024

I cringe when I have a probably with our vehicles knowing I have to deal with the non considerate and non truthful service team. More

by Bruceelbia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa, Matt Willar
Report | Print
Dec 28, 2024 -

Rose City Ford Sales responded

Hi Bruce, we’re sorry to hear about your experience and appreciate your feedback. We take guest concerns seriously and strive to improve our services. Please contact us directly at 226-826-2680 so we can address your concerns and work towards a resolution. Thank you.

November 26, 2024

not much to say except the service there and the employees are excellent. I would not go to any other ford dealership. More

by dbnespo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Dec 28, 2024 -

Rose City Ford Sales responded

Thank you for your positive feedback! We’re glad to hear that you find our service and employees excellent. We appreciate your loyalty and look forward to serving you again. Cheers :)

November 26, 2024

Staff is friendly and professional. Like the way they treat people. I would highly recommend this dealership. More

by fatherabe99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Dec 28, 2024 -

Rose City Ford Sales responded

Thank you for your kind words! We’re delighted to hear that you found our staff friendly and professional. Your recommendation means a lot to us, and we look forward to continuing to provide excellent service. Cheers :)

November 26, 2024

Little upset that I was notified on my app that water pump was leaking and coolant was running dry actually very upsetting More

by Tundibert67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service adviser
Report | Print
Dec 28, 2024 -

Rose City Ford Sales responded

Thank you for taking the time to let us know about the issue you experienced. We are sorry to hear that your vehicle's water pump was leaking. We would like to know more about this issue and the circumstances that may have caused it. Please feel free to give us a call at your earliest convenience at 226-826-2680. Thank you, have a great day.

November 23, 2024

Service was great and very quick and on time. Thank you. Professional and polite above and beyond More

by Stevezan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Edward prime
Report | Print
Nov 27, 2024 -

Rose City Ford Sales responded

Thank you for your positive feedback, Steve! We’re delighted to hear that you found our service both quick and timely. Our team takes pride in being professional and polite, and it’s wonderful to know we went above and beyond your expectations. We appreciate your kind words and look forward to serving you again in the future! Cheers :)

November 22, 2024

I had my service done on my car I was very happy with the service team. More

by dthomas236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Nov 27, 2024 -

Rose City Ford Sales responded

Thank you! We're thrilled to know that you had a great experience with our service team. Providing excellent service is our top priority, and it’s always rewarding to know our guests are satisfied. We look forward to continuing to meet your needs here at Rose City Ford. Cheers :)

November 20, 2024

Friendliest people with good appointment set up, quick service & clean facilities. Comfortable customer lobby while waiting. More

by jif1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Nov 22, 2024 -

Rose City Ford Sales responded

Thank you for the kind review! We're thrilled to hear that you enjoyed your experience with us! We appreciate you taking the time to leave us this feedback, and we hope we can be of service to you again in the future! Cheers :)

November 20, 2024

Good service but often times it is difficult to book appointments through the service department… put on hold, asked to leave a message. More

by kjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Primeau
Report | Print
Nov 22, 2024 -

Rose City Ford Sales responded

Thank you for your feedback and for acknowledging the good service you received. We apologize for the inconvenience you experienced when trying to book appointments. Your comments are important to us, and we will work on improving our appointment scheduling process to ensure a smoother experience for our guests. For future reference, we do also have a tool on our website that allows you to book your service appointments easily online in just a few clicks! If you are ever having an issue booking a service appointment over the phone, please feel free to try our web tool! Thank you, we look forward to your next visit! Cheers :)

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