Rose City Ford Sales

Rose City Ford Sales responded

Thank you for taking the time to share your positive feedback. We are so glad to hear that your salesperson made you feel comfortable and provided you with all the information you needed. Our team prides itself on creating a pressure-free environment and ensuring our customers are well-informed throughout the entire process. We will be sure to pass along your kind words to them. We look forward to serving you again in the future. Cheers :)

Rose City Ford Sales responded

Thank you for sharing your feedback, Sue. We are so sorry to hear about your experience with our maintenance department. It is unacceptable that your vehicle was parked in a difficult-to-reach location, especially given your recent knee surgery. Our team members should have been more attentive and proactive in assisting you. Please know that we take your comments seriously and will be addressing this directly with our staff to ensure we are providing a welcoming and accommodating environment for all customers. We understand your decision to seek service elsewhere, but we would truly appreciate the opportunity to make things right. If you're willing to discuss this further, please don't hesitate to reach out to our Service Manager at 226-826-2680. We hope you'll give us another chance. Thank you.

Rose City Ford Sales responded

Thank you for sharing your experience. We are pleased to hear that the recall process for your vehicle was an easy and straightforward one. Our goal is to provide a seamless and convenient service experience, and we're glad that our courtesy shuttle service was helpful in getting you home and back to the dealership. We appreciate your feedback and look forward to assisting you again in the future. Cheers :)

Rose City Ford Sales responded

We apologize for the negative experience you had with our service shop. We understand your frustration and are taking your feedback very seriously. This is not the standard of quality we expect from our team, and we regret that we failed to install your new battery correctly. We hope you will give us another opportunity to show you the high level of service we are committed to providing. Thank you.

Rose City Ford Sales responded

We're thrilled to hear that you had a great experience and that you're loving your new Bronco Sport! It's an excellent vehicle, and we're so glad it's a perfect fit for you. Thank you for choosing Rose City Ford, and we hope you enjoy every drive. Cheers :)

Rose City Ford Sales responded

Thank you so much for your kind words, Ginette. We are thrilled to hear that you find our dealership to be a welcoming environment. It means a lot that our service team, both at the desk and throughout the garage, is making you feel comfortable and taking the time to answer all your questions. Creating a friendly atmosphere where customers feel at home is a top priority for us. Your recommendation is the greatest compliment we can receive. We truly appreciate your business and look forward to seeing you again. Cheers :)

Rose City Ford Sales responded

Thank you, Mike, for your kind words! We are so glad to hear that you had another top-notch service experience with us. It's always our goal to complete all work on time and without any issues, so your feedback is very encouraging. We appreciate you choosing Rose City Ford and look forward to seeing you again. Cheers :)

Rose City Ford Sales responded

Thank you for your detailed and thoughtful review. We are so glad to hear that you find our dealership to be clean, friendly, and organized. It means a lot that our team members, including Sharon and Matt, are providing such exceptional and welcoming service. We pride ourselves on the professionalism and helpfulness of our service advisors and are pleased to hear they are keeping you informed about your vehicle's history and service needs. We understand your comments regarding pricing, and we appreciate your honesty. Our goal is to provide a comprehensive, high-quality service using genuine Ford parts and highly-trained technicians, which may be reflected in our pricing. We are committed to ensuring every service is done correctly and stands up to your standards. We are grateful for your recommendation and your business, and we will continue to work hard to earn your trust. Cheers :)

Rose City Ford Sales responded

Thank you, Mel, for your positive feedback! We're so glad to hear that your recall service for the Loss Brake Module software was handled with professionalism and efficiency. We are very proud of our Service Advisor, Matthew Willard, and we'll be sure to pass on your kind words. Your satisfaction is our top priority, and we appreciate you trusting us with your vehicle's care. Cheers :)

Rose City Ford Sales responded

Thank you, Milica, for your wonderful review! We are so glad to hear that you find our staff to be courteous and that you enjoyed our coffee and snacks. We also truly appreciate you highlighting the professionalism of our service team and their ability to clearly explain everything. We strive to provide a comfortable and transparent experience for all of our customers. We look forward to seeing you again. Cheers :)