Riverview Ford Lincoln

New vehicle purchase Looked at vehicles on line and Mark got in touch right away to see if he could help with anything. Made appointment to look at vehicle, liked it, & bo Looked at vehicles on line and Mark got in touch right away to see if he could help with anything. Made appointment to look at vehicle, liked it, & bought it. Great so far.... More

Refuse to Compensate for a Recalled Part We are 30+ years dedicated Ford customers and have never been so disappointed! Bought a used Ford truck in Feb 2019. Got a Recall Notice in Mar and to We are 30+ years dedicated Ford customers and have never been so disappointed! Bought a used Ford truck in Feb 2019. Got a Recall Notice in Mar and took it in to Riverview Ford to be fixed no problem. Then started experiencing braking problems where the truck wouldn't stop. It wasn't listed on Recall so called for price from Riverview. Price was a little over our budget so just bought Ford approved part and installed ourselves. Only two weeks later got a Recall Notice for this exact part but both this dealership and Ford Canada refuse to reimburse even though they claim it is from 2017? Why did we not receive a Recall Notice in Mar along with the other one? Why were we not informed about it when we took our truck in for the other Recall? Why, when we have been dedicated cuatomers for over 30 years won't they reimburse us when it is under $1k and worthwhile to keep us happy for the huge amounts we have spent over those 3 decades? They can't answer those questions unfortunately and here we are still getting the run around 5 mths later! More

Phil Paranuik Phil was excellent to deal with, would recommend him to anyone anytime, second time we dealt with him this year and would go back and see him again. Phil was excellent to deal with, would recommend him to anyone anytime, second time we dealt with him this year and would go back and see him again. More

Service Experience The service dept has earned my trust. I feel confident taking my vehicle here without trying to be up-sold unnecessary products/services. Very Satis The service dept has earned my trust. I feel confident taking my vehicle here without trying to be up-sold unnecessary products/services. Very Satisfied. More

Big improvement Do you hate it when you book an oil change, wait for it to be done and then find out they have not started to service your vehicle and hour or more af Do you hate it when you book an oil change, wait for it to be done and then find out they have not started to service your vehicle and hour or more after your scheduled time. I have and so has my wife, Service centres are busy but so is the lives of working people. Riverview Ford is working on this issue and has improved a lot. If they forget, I will remind them as should you. More

New Ranger I had a great experience at Riverview Ford. Donnie was great to deal with. Everything was seamless. I would definitely buy another vehicle from these I had a great experience at Riverview Ford. Donnie was great to deal with. Everything was seamless. I would definitely buy another vehicle from these guys! More

Service Experience Service staff is great, Wednesday evening Ron was busy and the Aussie firecracker stayed until the job was done. The mechanic assigned to the job wor Service staff is great, Wednesday evening Ron was busy and the Aussie firecracker stayed until the job was done. The mechanic assigned to the job worked over his supper break and I was paid up and out the door before my appointment time. I had to tell Rachel to go home and enjoy the night as she was already past her work day. These people care about their customers and Alain has a cracker jack staff eager to serve. More

Recall Service Car was in for a recall for airbag on passenger side. Estimated time was 1 - 1 1/2 hr. Received a call that the job was completed in 40 mins. Can't Car was in for a recall for airbag on passenger side. Estimated time was 1 - 1 1/2 hr. Received a call that the job was completed in 40 mins. Can't beat that! More

Service First Service. Front desk service staff are always great to deal with. One recall for block heater issue. Block heater disconnected and waiting o First Service. Front desk service staff are always great to deal with. One recall for block heater issue. Block heater disconnected and waiting on parts. More

2019 lariat Dealing with Jack Carr was a great experience. After we got home with the first lariat we realized it was not the one we wanted, a phone call later J Dealing with Jack Carr was a great experience. After we got home with the first lariat we realized it was not the one we wanted, a phone call later Jack went out of his way to help and got us the vehicle we wanted. Dealing with the finance side was not so great, I left msg with Christa, no return call and called back twice but no answer so I got the info needed from Jack. When we went to do the finance for the lariat that we now have I told her I left a msg and she didn't return my call, all she said was she was to busy!! Not good customer relations. That was very disappointing, More