River Valley Chrysler Dodge Jeep Ram

I miss the denham’s knew them well,this dealership since the denham days has changed hands 3 times and has declined ever since. Chad our sales rep in 2013 no pressure no worries and after care was awesome. the denham days has changed hands 3 times and has declined ever since. Chad our sales rep in 2013 no pressure no worries and after care was awesome. He introduced us to the denhams and the front line staff,this is hi I came to know Dale the best shop foreman and service manager I’ve seen in a long time.the denhams ran on honesty and integrity!! Fast forward to 2015 sold my car and bought another truck from the same company Same experience awesome. Fast forward to 2025 2015 is older but maintained now the dealer has changed yet again now river valley Chrysler My 2015 needed Lower control arms 2500.$ Cam bolts siezed.after 3 alignments and a full suspension check why was this missed no explanation given.at this point I was agitated. A week or so later I hear a growl in the front end accompanied by a ever so slight highway speed vibration as well as a vibration on decel at 30 kph and lower Again i have to bring it in. Estimated at 6500.$ 8500.$with the new tires I added due to the ones i had on were garbage.by this time I had to make a decision to keep or trade.. I decided to keep it after repairs completed 7 ish days parts took a bit First highway trip touch sook so bad I could make a martini in he drivers seat!!! Decided to drive for 3 days then I decided to look at all the wheels to see if all the wheel weights were there yes all accounted for!! When I looked at the inner cv joints I lost all sanity I had left both cv boot fins were touching!!!!! This is not supposed to happen My old axles did not do this!!!! The 2013 I have does not do this!!! When i brought the 15 back to the dealer I showed them the pics. Even the finning tech at work said you have a problem!!!!!! Probably not installed correctly. When I brought it back to the dealer I explained that and showed the pics I called the advisor about 10 ish to see if she got the pics and asked about the truck she said a wheel weight fell off and the axle boots are normal (not) Wasn’t buying that guess I’ll be rebooting axles on a regular basis lmao!!advisor said you have to wait for a boot to leak grease or a joint to fail (no warrantable condition! As for the vibration still the same no change When I saw the repair order tech drove 120 km!!!!! 20 km over the posted speed limit!!!!!!!!!!!!! Absolutely disgraceful!!!!!! If this were the denhams service would have said let look at it further ad correct the issue here at river valley Chrysler it’s whatever excuse they give you as long as they have your money This is the dealer I trusted for 13 years!!!!!! More

I requested info on a vehicle from Straightline in Fort Sask. I was contacted by Alyssa and later by Josh Corbett. He told me the vehicle of interest was being shown to someone else and that he had confirm Sask. I was contacted by Alyssa and later by Josh Corbett. He told me the vehicle of interest was being shown to someone else and that he had confirmed it had an extended warranty up to 160,000 kms. A huge add on value he said. I took the vehicle for a test drive and bought it on Feb 3, 2024 I picked it up on Feb 6 but the transfer form was not available at the time. It took til Feb 14 before I received the transfer. Once I tried to have it put in my name I discovered the vehicle only had a manufacturers warranty which expires on April 13, 2024. When I contacted Josh he said it was a mistake made by an employee that no longer worked there. Nice try. I was very upset by this and asked Straightline to resolve it. Add the warranty or buy the vehicle back. Josh offered me an extended warranty at cost which I refused cause it was after all suppose to have one already. I was told it wasn’t financially feasible for them to add it on and that they would buy the vehicle back. I had spent over a month searching for this vehicle and really didn’t want to sell it back. I wanted Straightline to make it right. All I was offered was buy it back or a couple of oil changes and a detailing. None of which I wanted. On top of that they tried to charge me extra for etching, detailing and protection package nearly $1,000 extra which is illegal to do. It’s included in the price already. So they took those extras away when it should be included. It pays to do your research as a consumer and know your rights. I don’t feel Straightline did what they were suppose to. I wouldn’t recommend this dealership to anyone. It’s all about sell the vehicle, even if they have to lie. More

Fantastic service! Marlon & Russel were amazing to deal with. Marlon was super patient with me in trying to figure out which vehicle to go with. Russel was a rock star Marlon & Russel were amazing to deal with. Marlon was super patient with me in trying to figure out which vehicle to go with. Russel was a rock star in dealing with the finance side of things. Both of them went above and beyond the call of duty to make my experience at Straightline an overwhelmingly positive experience. While our 2017 dodge grand caravan served us well, we could not be happier with our new 2023 Jeep Cherokee! To everyone at Straighline, thank you! I will definitely recommend Straightline to everyone I know! Amazing!!! More

Absolutely gouged by service. Once my vehicle was in they kept adding more to the cost, leaving me no choice but to pay without any other options. The service manager Dale, was Once my vehicle was in they kept adding more to the cost, leaving me no choice but to pay without any other options. The service manager Dale, was condescending and didn't bother to return any of my calls. I picked up my vehicle after paying the forced bill only to be told that the check engine light that was now on will go out on its own, or I can bring it in again another day. They wouldn't even check it right then while I was there. Had service done, and left with my check engine light on. While I was waiting in line another customer was complaining about having been forced to pay for additional charges as well. Apparently this is how this dealership nails people. Disgusted by the lack of professionalism and overcharging once you are cornered. Dale, you need to learn how to take responsibility and be accountable for your staff and yourself. More

My wife and I went to Straightline to look at a vehicle, we told them what it was they told us this other guy would show it to us, he took us to his ofice and started asking too many questions,we told him j we told them what it was they told us this other guy would show it to us, he took us to his ofice and started asking too many questions,we told him just let us see the vehicle. Never seen the vehicle and will not deal with this style of sales. More

Leon Doublet went above and beyond to make sure I got the best possible deal for the vehicle I wanted. He was kind, friendly and patient with helping me each step of the way even when I was frustrated or no best possible deal for the vehicle I wanted. He was kind, friendly and patient with helping me each step of the way even when I was frustrated or not understanding everything. He is the best and, in future, I will be calling him should I ever decide on a trade in. I recommend if your looking for a new or used vehicle to give him a call. More

Straighline to your wallet, charged 350$ for a thermostat, 50$ part from Napa any day of the week, do not expect fair treatment at this dealership, They are deliberate in overcharging for both par thermostat, 50$ part from Napa any day of the week, do not expect fair treatment at this dealership, They are deliberate in overcharging for both parts and service, More

Leon went to our home in West Edmonton, picked us up and drove us all the way to Fort Saskatchewan. We test drove numerous vehicles, worked out great payments and got our financing approved with zero down drove us all the way to Fort Saskatchewan. We test drove numerous vehicles, worked out great payments and got our financing approved with zero down payment. Finished our paperwork and drove us back home with our new vehicle. He also introduced us to his co-workers and showed us how to book our first service appointment. We never thought the service in the car industry could be so good. More

Leon really got us out of a bind and took his time to get us the best financing terms possible. He truly is fantastic at his job and cares about each person he interacts with . Thank you us the best financing terms possible. He truly is fantastic at his job and cares about each person he interacts with . Thank you More

Leon went above and beyond to get me the car I wanted, I'm just so grateful that he spent the time with us. He's definitely one of a kind, great guy. I'm just so grateful that he spent the time with us. He's definitely one of a kind, great guy. More