River City Hyundai

I purchased a 2023 Hyundai Palisade Ultimate Calligraphy from River City Hyundai expecting a safe and reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and cons from River City Hyundai expecting a safe and reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and constant deflection. At just over 53,000 km the engine failed catastrophically near Rocky Mountain House. My family was stranded and we walked for about an hour and a half along a highway ditch to reach town. Hyundai Roadside towed the SUV to Gary Moe Hyundai in Red Deer. Their diagnosis showed misfires on cylinders two four and six, zero compression on two of those cylinders, liner wear, and the need for a short block replacement. The heads were machined and valves resealed. I was without the vehicle for weeks and had to push for a rental, then had to fight to keep the rental while the repairs were being made. To be fair, River City Hyundai did arrange transport of the Palisade from Red Deer back to Edmonton when repairs were completed. Days after I picked it up the vehicle failed again. It developed an RPM matched ticking sound, lurched heavily, would not accelerate past 20 km per hour with the pedal depressed, and would not rev past 3000. There was no check engine light. It had to be flat bedded again. I was later told the catalytic converter had failed, which fits as a downstream effect of the original engine event that I had repeatedly told them to look into... Keep in mind this happened literally two days after I got it back. Since this second failure communication from River City Hyundai has become evasive. The sales manager who had been engaging with me has not provided clear answers. My requests for a straight response on next steps and on a buyback review and even a rental car have been getting ignored. It feels like deflection and now they just want to ignore the underlining issues to make me go away. This vehicle is unsafe and unfit for purpose. The repairs to date have not restored reliability or confidence and essentially point to gross negligence. Take my experience as a warning. As much as Hyundai will tell you they stand behind their warranty and as the sales manager told me "go above and beyond" you will be left having to fight them every step of the way. This isn't a one time event either, search up Hyundai engine failures and you will read many stories just like mine. Do not buy a Hyundai and do not buy from River City Hyundai. More

I bought my 2025 Elantra from Rohit and had an excellent experience. The process was smooth, Rohit was professional and helpful, and the car is amazing. Highly recommend if you’re looking for great service experience. The process was smooth, Rohit was professional and helpful, and the car is amazing. Highly recommend if you’re looking for great service and a hassle-free purchase! More

Bought a used Sonata from Ghanem and couldn't be more happy with the experience. I was pleasantly surprised with how smooth the process was for my first car purchase on my own. Thanks for taking the tim happy with the experience. I was pleasantly surprised with how smooth the process was for my first car purchase on my own. Thanks for taking the time to be so attentive. More

We were talked into taking an AMA like service incase we got stranded and were told if we didn't use it we would get our $2000 back. We were coming up to the end of our purchase agreement, I called in and w got stranded and were told if we didn't use it we would get our $2000 back. We were coming up to the end of our purchase agreement, I called in and was told to call back after our last payment, when I did, I was then told it was to late and I needed to file the paper work before our payments were done. The lady in Finance said she would look into it and we never heard back again. Loved our Santa Fe, but will never purchase here again. *The dealership has since reached out to try and correct this. We have a credit there now, which is better I guess, but that was not what we were lead to believe it was when we purchased. That is on me for not reading it better or not asking questions. More

This place only love money and still same problem never ever go never recommend anybody ever go never recommend anybody More

DO NOT BUY FROM THEASE GUYS IF YOU DO NOT LIVE IN ALBERTA! PUT YOU ON IGNORE WHEN THERE IS A PROBLEM ALBERTA! PUT YOU ON IGNORE WHEN THERE IS A PROBLEM More

Halima was the River City Hyundai salesperson who worked with and for us as we learned about, test drove and ultimately purchased our first EV; a 2025 Kona. Halima is a good communicator with excellent peop with and for us as we learned about, test drove and ultimately purchased our first EV; a 2025 Kona. Halima is a good communicator with excellent people skills; she made us feel heard, welcomed and valued. Over the years we have purchased several vehicles, but never have we experienced such personal, attentive and professional service as that provided by Halima and others at River City Hyundai. We asked many questions, all of which were answered in depth verbally, with drawings and/or during our test drive. At no time did we feel pressured, rushed or unheard by anyone at River City Hyundai. If you are looking to purchase a new or used vehicle, we highly recommend River City Hyundai. More

Everyone was helpful and friendly. Would recommend them to our friends. Halima was our advisor. Would recommend them to our friends. Halima was our advisor. More

BUYERS BEWARE! ! STAY AWAY! My experience with this dealer was very disappointing. I felt very pressured to sign a contract, even after expressing my doubts. In a ! STAY AWAY! My experience with this dealer was very disappointing. I felt very pressured to sign a contract, even after expressing my doubts. In addition, it cost me $1,500 to cancel the contract, an amount that wasn't clearly explained at the outset. The dealer also pushed me over my initial budget, which caused me financial difficulties. To make matters worse, I received invoices from email addresses not associated with their official company, which made me suspicious of the transparency of their practices. I would advise anyone interested to check the terms and conditions carefully before committing to anything. More

Bought two vehicles in the last year and a half River City Hyundai. The sale process was an excellent, staff was knowledgeable and price was more than fair. Have returned for service and I would not go City Hyundai. The sale process was an excellent, staff was knowledgeable and price was more than fair. Have returned for service and I would not go anywhere else. Service is prompt, and the service advisor and staff have always gone above and beyond. Would recommend to everyone know More