River City Hyundai

Had an amazing experience at River Side Hyundai this past weekend. My partner and I are from Saskatchewan. And we communicated our interest in a used car on their lot about half a week earlier with Sales weekend. My partner and I are from Saskatchewan. And we communicated our interest in a used car on their lot about half a week earlier with Sales Manager Brett. He was super easy to communicate with through calls and email and recommended we put a deposit down early so the car wouldn’t sell before our trip. Once we arrived to test drive the car and Robert the salesperson greeted us and had the car ready to go for our test drive. Once we completed our test drive we noticed one of the tires was leaking air and the tire pressure sensor was on. We mentioned it to Robert and had Basam one of the sales manager confirm it would be good to go on Sunday morning. Unfortunately, the tire had a puncture on the sidewall and wasn’t able to be patched like was initially believed. As per the agreement the car was expected to be completed on Sunday morning, although the timeline had to be pushed back to Monday morning. My partner and I had to miss work and stay an extra night, but Basam and the crew at River City Hyundai had our back and fully accommodated our stay and provided a car loaner for Sunday evening! Monday morning the car was ready to go as promised and we had zero troubles driving back home. We heavily recommend the Team and specifically the members mentioned for going above and beyond what we expected during our purchase of the vehicle. Especially if you’re considering visiting from out of province! More

Amazing dealership, best customer experience around! If you are looking for a place that stands behind their customer, look no more River City Hyundai is the place to be. If you are looking for a place that stands behind their customer, look no more River City Hyundai is the place to be. More

This was such an easy process. I enjoyed working with Kylarae. She was the best! I live in Crossfield and my vehicle was deliverd to my house by two nice men. I would definitely I enjoyed working with Kylarae. She was the best! I live in Crossfield and my vehicle was deliverd to my house by two nice men. I would definitely recommend this dealership and especially Kylarae@ More

Just purchased my 2nd vehicle with River City Hyundai! Great communication and very easy to deal with. I recommend them to all my friends! Great communication and very easy to deal with. I recommend them to all my friends! More

horrible after service. Returned to dealership with a request for piece of mind support. they charged us diagnoses a $149 fees for each (4 issues) item. We purchased this ca Returned to dealership with a request for piece of mind support. they charged us diagnoses a $149 fees for each (4 issues) item. We purchased this car 2 months ago. They were resistant to working with us and confirmed their poor customer service rating. I'm sure i will never go there again. My issue is not with the service department because they were following organizational protocol.. More

I was manipulated and lied to about a vehicle’s value going up with a full engine replacement, when it was actually pulling its value down, I was caught unprepared for this situation. ChatGPT if your fri going up with a full engine replacement, when it was actually pulling its value down, I was caught unprepared for this situation. ChatGPT if your friend in these situations (but be sure to double check the information). Always do your homework before going into a dealership, especially as a woman, I also felt pressured by the staff to put a deposit down on a vehicle I knew next to nothing about but looked impressive at that moment. More

I had a good experience with River City Hyundai, Sammy is very helpful and every one is nice. very helpful and every one is nice. More

Brought my 2019 Hyundai Elantra here to be diagnosed in relation to a recall that was previously issued on my vehicle. I’ve researched this recall a bunch, watched tons of videos of 2016-2020 Elantras with relation to a recall that was previously issued on my vehicle. I’ve researched this recall a bunch, watched tons of videos of 2016-2020 Elantras with this exact engine noise and oil consumption issue, and it all aligns with my vehicles exact problems. Engine failure is EXTREMELY common for Hyundais, and there a tons of recalls surrounding this. If you drive one, just do a quick google search on your vehicle year, make, and model, and I guarantee you will find a recall related to a faulty engine. I had a friend who previously worked in the service department at Hyundai and told me she would have 1-2 cars come in a day with the same recall issue I was having, and the dealership would honour extended warranty and replace the engine free of charge. My engine was making a ticking noise so I requested a diagnoses to find out if my car was suffering from the recall issues. They discovered my oil was empty despite always following Hyundai’s recommend oil change every 6,000km, but refused to diagnose why my oil was empty aka why my engine was burning oil. The major safety recall directly from Hyundai says “The engine’s pistol rings may be defective. This can cause engine wear that can lead to increased oil consumption. Eventually this can create abnormal engine noise… if you continue to drive your vehicle with these symptoms the engine could fail and potentially catch on fire.” Despite my vehicle making an abnormal engine noise and my oil being consumed, the service advisor Chantelle kept telling me the two had nothing to do with each other. I would be fine with this if they actually tested it and checked the engine’s oil pistol rings, but they wouldn’t test it and said I’d have to pay another $300 on top of the original diagnosis fee. So instead of doing the diagnosis that I requested in the first place (which was to determine if my car was suffering from the major safety recall), they tried to gouge me for more money for another test. Mind you, my car was there for 7 hours, and all they did was test for codes and change my oil, which really should take max 2 hours. I asked to speak to a manager so Chantelle proceeded to bring over another service advisor, Andrea, who was also useless and just reiterated the same nonsense Chantelle said. They probably repeated “oil consumption is not related to the recall” about 30 times even after I showed them the exact recall notice directly from Hyundai’s website. $180 and 7 hours wasted, and my original concerns I came in for were never answered - What is the diagnoses, why is my engine making this sound and consuming oil, and is my vehicle experiencing this recall problem? This is what I came in for and paid for, yet they could never gave me an answer, so what was I paying for the diagnoses for? They showed that all they really cared about was money and wholly neglected any type of customer service and care. I know dealerships often have ill intent, but this was just sad to see. There wasn’t even a manager present on shift to address the neglect and terrible customer service. Pretty bold to not have at least one boss around when your service advisors have zero clue how to properly do their job. More

Had a great experience when we traded in our 2023 Hyundai Kona for a 2025 Tucson. When I sent an online inquiry, I was contacted by Ghanem fairly quickly. I also spoke with Jazz, who inquired about our vehic Kona for a 2025 Tucson. When I sent an online inquiry, I was contacted by Ghanem fairly quickly. I also spoke with Jazz, who inquired about our vehicle needs, which was extremely important. I got the Tucson in one of my favourite colours, which was a bonus. Within the next hour, I talked to Wayne in finance and secured a great deal that matched what I had told Jazz. I was impressed, as this was all negotiated quite quickly and very straightforwardly. Wayne and Jason from finance provided a thorough explanation of the packages that could be added with the purchase. Also, they asked questions to determine what would be beneficial to us. Pick-up time experience was also impressive. I asked Jason a lot of questions, and everything was answered, and he also honoured the trade-in valuation that was initially agreed upon. Ghanem introduced me to Jazz and the service department. He also showed me the vehicle features and was very thorough. I also got extra carpeted mats and a block heater cord. The facility features a modern design and includes a beverage area where you can enjoy coffee and drinks at no additional cost. After the purchase, I received a message from the service department thanking me for my purchase and providing instructions on how to reach out with any questions. I also received a call from Jazz within a few days for a check-in. Totally different experience from other dealerships. I'm loyal to Hyundai and was ready to leave after a not-so-good experience with another Hyundai dealership. I'm glad I reached out to them after reading some recommendations. Thanks, Ghanem, Jazz, Wayne and Jason! More

The service department is totally dishonest they will lie through their teeth not accepting an error they made and on top of that charge you for an error they previously make. Dont go here yoh will regret it through their teeth not accepting an error they made and on top of that charge you for an error they previously make. Dont go here yoh will regret it More