River City Hyundai

I was manipulated and lied to about a vehicle’s value going up with a full engine replacement, when it was actually pulling its value down, I was caught unprepared for this situation. ChatGPT if your fri going up with a full engine replacement, when it was actually pulling its value down, I was caught unprepared for this situation. ChatGPT if your friend in these situations (but be sure to double check the information). Always do your homework before going into a dealership, especially as a woman, I also felt pressured by the staff to put a deposit down on a vehicle I knew next to nothing about but looked impressive at that moment. More

I had a good experience with River City Hyundai, Sammy is very helpful and every one is nice. very helpful and every one is nice. More

Brought my 2019 Hyundai Elantra here to be diagnosed in relation to a recall that was previously issued on my vehicle. I’ve researched this recall a bunch, watched tons of videos of 2016-2020 Elantras with relation to a recall that was previously issued on my vehicle. I’ve researched this recall a bunch, watched tons of videos of 2016-2020 Elantras with this exact engine noise and oil consumption issue, and it all aligns with my vehicles exact problems. Engine failure is EXTREMELY common for Hyundais, and there a tons of recalls surrounding this. If you drive one, just do a quick google search on your vehicle year, make, and model, and I guarantee you will find a recall related to a faulty engine. I had a friend who previously worked in the service department at Hyundai and told me she would have 1-2 cars come in a day with the same recall issue I was having, and the dealership would honour extended warranty and replace the engine free of charge. My engine was making a ticking noise so I requested a diagnoses to find out if my car was suffering from the recall issues. They discovered my oil was empty despite always following Hyundai’s recommend oil change every 6,000km, but refused to diagnose why my oil was empty aka why my engine was burning oil. The major safety recall directly from Hyundai says “The engine’s pistol rings may be defective. This can cause engine wear that can lead to increased oil consumption. Eventually this can create abnormal engine noise… if you continue to drive your vehicle with these symptoms the engine could fail and potentially catch on fire.” Despite my vehicle making an abnormal engine noise and my oil being consumed, the service advisor Chantelle kept telling me the two had nothing to do with each other. I would be fine with this if they actually tested it and checked the engine’s oil pistol rings, but they wouldn’t test it and said I’d have to pay another $300 on top of the original diagnosis fee. So instead of doing the diagnosis that I requested in the first place (which was to determine if my car was suffering from the major safety recall), they tried to gouge me for more money for another test. Mind you, my car was there for 7 hours, and all they did was test for codes and change my oil, which really should take max 2 hours. I asked to speak to a manager so Chantelle proceeded to bring over another service advisor, Andrea, who was also useless and just reiterated the same nonsense Chantelle said. They probably repeated “oil consumption is not related to the recall” about 30 times even after I showed them the exact recall notice directly from Hyundai’s website. $180 and 7 hours wasted, and my original concerns I came in for were never answered - What is the diagnoses, why is my engine making this sound and consuming oil, and is my vehicle experiencing this recall problem? This is what I came in for and paid for, yet they could never gave me an answer, so what was I paying for the diagnoses for? They showed that all they really cared about was money and wholly neglected any type of customer service and care. I know dealerships often have ill intent, but this was just sad to see. There wasn’t even a manager present on shift to address the neglect and terrible customer service. Pretty bold to not have at least one boss around when your service advisors have zero clue how to properly do their job. More

The service department is totally dishonest they will lie through their teeth not accepting an error they made and on top of that charge you for an error they previously make. Dont go here yoh will regret it through their teeth not accepting an error they made and on top of that charge you for an error they previously make. Dont go here yoh will regret it More

Had a great experience when we traded in our 2023 Hyundai Kona for a 2025 Tucson. When I sent an online inquiry, I was contacted by Ghanem fairly quickly. I also spoke with Jazz, who inquired about our vehic Kona for a 2025 Tucson. When I sent an online inquiry, I was contacted by Ghanem fairly quickly. I also spoke with Jazz, who inquired about our vehicle needs, which was extremely important. I got the Tucson in one of my favourite colours, which was a bonus. Within the next hour, I talked to Wayne in finance and secured a great deal that matched what I had told Jazz. I was impressed, as this was all negotiated quite quickly and very straightforwardly. Wayne and Jason from finance provided a thorough explanation of the packages that could be added with the purchase. Also, they asked questions to determine what would be beneficial to us. Pick-up time experience was also impressive. I asked Jason a lot of questions, and everything was answered, and he also honoured the trade-in valuation that was initially agreed upon. Ghanem introduced me to Jazz and the service department. He also showed me the vehicle features and was very thorough. I also got extra carpeted mats and a block heater cord. The facility features a modern design and includes a beverage area where you can enjoy coffee and drinks at no additional cost. After the purchase, I received a message from the service department thanking me for my purchase and providing instructions on how to reach out with any questions. I also received a call from Jazz within a few days for a check-in. Totally different experience from other dealerships. I'm loyal to Hyundai and was ready to leave after a not-so-good experience with another Hyundai dealership. I'm glad I reached out to them after reading some recommendations. Thanks, Ghanem, Jazz, Wayne and Jason! More

I purchased a 2023 Hyundai Palisade Ultimate Calligraphy from River City Hyundai expecting a safe and reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and cons from River City Hyundai expecting a safe and reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and constant deflection. At just over 53,000 km the engine failed catastrophically near Rocky Mountain House. My family was stranded and we walked for about an hour and a half along a highway ditch to reach town. Hyundai Roadside towed the SUV to Gary Moe Hyundai in Red Deer. Their diagnosis showed misfires on cylinders two four and six, zero compression on two of those cylinders, liner wear, and the need for a short block replacement. The heads were machined and valves resealed. I was without the vehicle for weeks and had to push for a rental, then had to fight to keep the rental while the repairs were being made. To be fair, River City Hyundai did arrange transport of the Palisade from Red Deer back to Edmonton when repairs were completed. Days after I picked it up the vehicle failed again. It developed an RPM matched ticking sound, lurched heavily, would not accelerate past 20 km per hour with the pedal depressed, and would not rev past 3000. There was no check engine light. It had to be flat bedded again. I was later told the catalytic converter had failed, which fits as a downstream effect of the original engine event that I had repeatedly told them to look into... Keep in mind this happened literally two days after I got it back. Since this second failure communication from River City Hyundai has become evasive. The sales manager who had been engaging with me has not provided clear answers. My requests for a straight response on next steps and on a buyback review and even a rental car have been getting ignored. It feels like deflection and now they just want to ignore the underlining issues to make me go away. This vehicle is unsafe and unfit for purpose. The repairs to date have not restored reliability or confidence and essentially point to gross negligence. Take my experience as a warning. As much as Hyundai will tell you they stand behind their warranty and as the sales manager told me "go above and beyond" you will be left having to fight them every step of the way. This isn't a one time event either, search up Hyundai engine failures and you will read many stories just like mine. Do not buy a Hyundai and do not buy from River City Hyundai. More

I bought my 2025 Elantra from Rohit and had an excellent experience. The process was smooth, Rohit was professional and helpful, and the car is amazing. Highly recommend if you’re looking for great service experience. The process was smooth, Rohit was professional and helpful, and the car is amazing. Highly recommend if you’re looking for great service and a hassle-free purchase! More

Bought a used Sonata from Ghanem and couldn't be more happy with the experience. I was pleasantly surprised with how smooth the process was for my first car purchase on my own. Thanks for taking the tim happy with the experience. I was pleasantly surprised with how smooth the process was for my first car purchase on my own. Thanks for taking the time to be so attentive. More

We were talked into taking an AMA like service incase we got stranded and were told if we didn't use it we would get our $2000 back. We were coming up to the end of our purchase agreement, I called in and w got stranded and were told if we didn't use it we would get our $2000 back. We were coming up to the end of our purchase agreement, I called in and was told to call back after our last payment, when I did, I was then told it was to late and I needed to file the paper work before our payments were done. The lady in Finance said she would look into it and we never heard back again. Loved our Santa Fe, but will never purchase here again. *The dealership has since reached out to try and correct this. We have a credit there now, which is better I guess, but that was not what we were lead to believe it was when we purchased. That is on me for not reading it better or not asking questions. More

This place only love money and still same problem never ever go never recommend anybody ever go never recommend anybody More