River City Ford

Poor customer service Offer many promises prior to purchase and no follow thru after papers signed. Poor after sales service. Can never get ahold of sellers in a timely fas Offer many promises prior to purchase and no follow thru after papers signed. Poor after sales service. Can never get ahold of sellers in a timely fashion. Many vehicle problems,told me they did me a favor by paying for paint at time of sale when it was damaged on a new vehicle?? Told me oil pan that was leaking at 10000 km was paid for by them as a nicety not that was under warranty (on a new vehicle). Cabin air filter changed twice in one week at 10000km ???? And left their tool and work gloves behind with glove box trim pulled off and not returned. Told they had paid for my oil change when it had been promised but never actually reimbursed. Promised a heated steering cover that has never surfaced. At time of resolution staff manager very arrogant and flippant. More

New vehicle It was great the people are so nice and the service is excellent they had snacks provided as well as refreshments and the finance lady was great It was great the people are so nice and the service is excellent they had snacks provided as well as refreshments and the finance lady was great More

Unbelievable service Wow! What a relief it was to walk into a dealership and be treated like family. Thank you Kirsten not only for being very knowledgeable but for your k Wow! What a relief it was to walk into a dealership and be treated like family. Thank you Kirsten not only for being very knowledgeable but for your kindness and patience throughout this process. One of a kind experience at River City Ford. We will definitely spread the word!!! More

No pressure,110% satisfaction Excellent and friendly staff that meets all the buyer needs. Was absolutely pressure free and a pleasure to deal with this dealership. I would defini Excellent and friendly staff that meets all the buyer needs. Was absolutely pressure free and a pleasure to deal with this dealership. I would definitely recommen!! More

Thrilled first time buyer! The staff made my first time experience very enjoyable. The process was very easy. I picked out what I wanted, figured out the best payment plan and I The staff made my first time experience very enjoyable. The process was very easy. I picked out what I wanted, figured out the best payment plan and I was finished. Ultimately all my questions and concerns were answered. I would definitely go back to River City Ford when I decide to purchase another vehicle. More

Exelent I decided to buy a brand new Ford Edge. First dealer that I visited ask me WHAY Sport and try to change my mind. Second dealer try to sold me car wit I decided to buy a brand new Ford Edge. First dealer that I visited ask me WHAY Sport and try to change my mind. Second dealer try to sold me car with damage with explain that damage is not big deal. OK I went to third dealer. Show him ofer wich I have and agre with b/w payment of this amount on 6 years. This dealer said I can make less than this. His offer is 3$ less b/w and I answer ON 6 years. He said NO, 8 years. He try to take from me only 18 thousand extra. Last dealer River City make me happy More

Amazing!!! This place has amazing staff who are friendly and very eager to help you get what you're looking for. I worked with Andrea and Elliot, and I will cont This place has amazing staff who are friendly and very eager to help you get what you're looking for. I worked with Andrea and Elliot, and I will continue to go back to River City Ford because of the experience I had with these two. Amazing job guys!! More

Run away don't walk Made appointment to check the engine light a simple ods1 plug in to clear error code and discover what is my issue on my 2016 escape. They said they c Made appointment to check the engine light a simple ods1 plug in to clear error code and discover what is my issue on my 2016 escape. They said they could not do it as so many people have dropped in that morning due to cold weather and they would need my car left there. What is an appointment for then and why waste my time. They found my name and appointment in system but did not know who booked it ! Run away as this is some shady operation and very poor customer service and I will never return. Told the customer service guy I would leave bad reviews and he really didn't care. If you remember this location used to be Can Clark Ford and they were the worst now with only new name it changed nothing about them. More

Friendly knowledgeable service Excellent dealership, all staff were very friendly and knowledgeable about their vehicles I never felt pressured during negotiations. Nazir took tim Excellent dealership, all staff were very friendly and knowledgeable about their vehicles I never felt pressured during negotiations. Nazir took time to explain all the details of my new Escape. A truly great experience!! More

No record of appointment On the evening of Thursday, December 28 my car wouldn’t start so I got a boost and immediately after my car’s transmission light came on saying transm On the evening of Thursday, December 28 my car wouldn’t start so I got a boost and immediately after my car’s transmission light came on saying transmission service needed immediately. The next morning I called River City Ford service department and spoke to Jeff. He made an appointment for me for today, Tuesday January 2, 2018. I haven’t been able to drive my car for 4 days. So I call this morning to confirm my appointment and they have no record of me having an appointment at all. I was upset to say the least. Now I have to wait 5 days to drive my car. I am not happy at all!!! More