Richmond Subaru
Richmond, BC
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573 Reviews of Richmond Subaru
Irresponsible/Rude sales person !! Beware !!Nat Berhane! Irresponsible sales person Poor and Rude customer service Would NOT recommend to anyone! I bought a 2017 impreza 5 door from him (Nat Berhane Irresponsible sales person Poor and Rude customer service Would NOT recommend to anyone! I bought a 2017 impreza 5 door from him (Nat Berhane). On the delivery day Oct 3rd. Car was found with scratches and protection film residual. I immediately let him knows about it and he said service would take care of it, just have to find a day to come in I came back on oct 4th, he asked a guy from detailing to take a look. And looks like the scratch would required polishing or touchup paint. The guy from detailing asked my sales person(Nat) to speak with his manager so they can proceed with the fix The next day Thursday oct 5th. I called Nat to check if he has talked to his manager. He said he would call back to me but he never did. I called him again on Friday morning. And told him I will be available today afternoon to come in for the scratch fix. Same happened, he said he would call me back in 2 hours. And What a surprise! He didn’t call back. I called him back again to check what is going on. He said he already made an appointment for me on Monday 9th(Thanksgiving)! I told him its holiday on Monday. !!!!! Apparently he didn’t even go and book the appointment with the detailing nor talk to his manager. He is making things up! Then he told me to come in Saturday 7th. He said the detailing people are working. I went in on Saturday. Turns out only a junior car wash guy is there. And he can not perform and fix the scratch. I asked sales person (Nat) again to make sure that he made an appointment and communicate to detailing guy so that they can perform the fix on the next appointment He then called and asked me to come in on Tuesday 10th 1pm. Then I went Tuesday 1pm, Sales person (Nat) was not there, and No one in subaru richmond I am coming to get scratch fixed, Had to call Nat again to tell him to explain to detailing. And turns out they can not perform the fix due to there is no touchup paint. Had to order and wait 1 week. I called Nat again and explained this situation And express I was not happy about making all this trip to richmond subaru. And also telling him should have made the appointment before asking me to go in. His reply was very rude and said loudly “what do you want me to do” I told him I will write an email to subaru canada with your rudeness. He then said he will not be helping me anymore then hung up the phone! Really disappointed of getting this kind of service in Subaru Richmond. Beware !!!! Nat Berhane. NOT recommended to anyone. More
Exceptional sales staff All of the sales staff were more than willing to assist me find a car that suits my needs. Nat was very knowledgeable about the vehicles, and was very All of the sales staff were more than willing to assist me find a car that suits my needs. Nat was very knowledgeable about the vehicles, and was very outgoing. More
Happy with my purchase Mike Lee helped me find the right car for me. He is very courteous and also always got back to me in a timely manner whenever I had any questions for Mike Lee helped me find the right car for me. He is very courteous and also always got back to me in a timely manner whenever I had any questions for him. It didn't take long for Richmond Subaru to find the one I really wanted, and I would recommend them to my friends when shopping for a new vehicle. More
Excellent service The before- and after-sales services by Jordan Lyons was beyond excellent. Jordan guided us with the purchase of our Subaru Forester XT every step of The before- and after-sales services by Jordan Lyons was beyond excellent. Jordan guided us with the purchase of our Subaru Forester XT every step of the way. Overall, it was a positive experience. Richmond Subaru is the go-to dealership for all Subaru vehicles! More
Excellent experience and caring employee We went to Subaru Richmond in search of our future car, and Nat was extremely friendly and helped us find the car we wanted. He got us a really nice d We went to Subaru Richmond in search of our future car, and Nat was extremely friendly and helped us find the car we wanted. He got us a really nice deal, and was both friendly and knowledgeable. Quick service too. More
Very happy with purchase experience at Richmond Subaru I just purchased a 2018 Forester at Richmond Subaru, my second from this dealership (previously purchased a new 2007 Impreza there). Both the sales st I just purchased a 2018 Forester at Richmond Subaru, my second from this dealership (previously purchased a new 2007 Impreza there). Both the sales staff (Mike Lee) and financial staff (Danielle) were exceptional in their service provided throughout the purchase process. I have no hesitation recommending the Subaru product or Richmond Subaru. More
2018 Subaru Crosstrek Purchase Excellent sales service, decent discount compared to a few other dealers based on my research. Staffs are friendly. Overall experience with this deale Excellent sales service, decent discount compared to a few other dealers based on my research. Staffs are friendly. Overall experience with this dealer is great! Would definitely purchase from them again if they can offer a decent discount in the future similar to my current purchase. More
Efficient service, straightforward staff Mike was very friendly with us over the phone and in person. He was very straightforward. personable and we felt that we could trust him. He went abov Mike was very friendly with us over the phone and in person. He was very straightforward. personable and we felt that we could trust him. He went above and beyond to ensure that we had exceptional service and the best possible deal that we could get. I would highly recommend Mike Lee if you go to the Richmond Subaru. More
Simple and Straightforward. The process was quick, simple, and easier with these two helping. Every request and question was respectfully answered as they went above and beyond t The process was quick, simple, and easier with these two helping. Every request and question was respectfully answered as they went above and beyond to ensure everything went as smoothly as possible. More
Fantastic Car and Amazing Service! Meet "Venus" my new Subaru Crosstrek. She's already taking me on a great journey to the Kootneys and has responded so well. I love the chassis height Meet "Venus" my new Subaru Crosstrek. She's already taking me on a great journey to the Kootneys and has responded so well. I love the chassis height and the ease with which she responds. Jordan, the salesperson, went over all the excellent features of this 2018 model, and the visibility during day and night driving was remarkable. I feel so confident touring the long distances across rugged and winding terrain and am pleased with the quick response needed for city driving. I love the colour and have had so many people comment on it's distinct yet practical look. The 17 inch alloy wheels are dramatic and distinctive. I recently contacted Jordan for more owner resources, and he was quick to respond. He has super knowledge of the vehicle and took the time to ensure I grasped the new concepts. I can see now why The Subaru constellation is the symbol for the Crosstrek. She's definitely my star! Come on Venus! Let's get driving. More