Richmond Subaru

Professional, easy purchase I recently purchased my 2018 Forester at Richmond Subaru and Jackie Cho and his colleagues made it a very pleasant experience. After driving the 2018 I recently purchased my 2018 Forester at Richmond Subaru and Jackie Cho and his colleagues made it a very pleasant experience. After driving the 2018 model as a loaner vehicle for a week while our 2006 Forester received a heavy repair, my wife and I fell in love with the car. Jackie easily and respectfully arrived at a fair price with us and provided useful advice with every step of the process. Thank you to Jackie and Danielle and team and I would highly recommend this dealer. More

Great experience for a first time buyer I knew basically what I was looking for when I came to Richmond Subaru. Joe was a great help in navigating my wife and I through the decision makin I knew basically what I was looking for when I came to Richmond Subaru. Joe was a great help in navigating my wife and I through the decision making process. I highly recommend Joe. More

Great service! Nat was great. Very patient and took a lot of time with us. Knowledge and gave us lots of options. We will be back for our next car purchase for sure! Nat was great. Very patient and took a lot of time with us. Knowledge and gave us lots of options. We will be back for our next car purchase for sure! More

Left the dealership happy I have been to many subaru dealerships in the lower mainland in search of a crosstrek, and what made me purchase at richmond subaru was the excellent I have been to many subaru dealerships in the lower mainland in search of a crosstrek, and what made me purchase at richmond subaru was the excellent customer service I received from these particular individuals. Nat was very nice, straightfoward and genuine. Danielle was personable and patient with me as she took the time to explain the process in a way that I could understand. More

Great customer service Nat was super helpful to our family, and completely understanding when we eventually decided to delay our car purchase to the spring given our financi Nat was super helpful to our family, and completely understanding when we eventually decided to delay our car purchase to the spring given our financial circumstances. Would definitely recommend him! More

Great experience. Highly recommended. We purchased our Subaru from this dealership. Mike Lee provided a great service helping us to find a car best working for us. Friendly,professional, We purchased our Subaru from this dealership. Mike Lee provided a great service helping us to find a car best working for us. Friendly,professional, with good attention to details. Mike was a pleasure to deal with. He was very prompt at answering my emails and answered all my questions. The staff in dealership were professional and courteous. I would highly recommend the dealership. More

Helpful staff We had a very knowledgable salesman and good service from everyone when we came to pick up our new Subaru Outback. Mike was very courteous and thorou We had a very knowledgable salesman and good service from everyone when we came to pick up our new Subaru Outback. Mike was very courteous and thorough in orientating us to our car. We appreciate he retrieved our garage door opener from the car we had traded in. More

Excellent service from Mike Lee and Tim Tsang! I had spoken to several other dealers over the course of a few days and found the team at Richmond Subaru to be outstanding to deal with. Tim did what I had spoken to several other dealers over the course of a few days and found the team at Richmond Subaru to be outstanding to deal with. Tim did what he had to do to earn my business and Mike was a great brand ambassador showing us the features and answering all the little questions we had. More

Rental Car Not Disclosed in Person I purchased a used 2016 Forester a year ago and just recently found the insurance paperwork from the previous owner in the glovebox which showed that I purchased a used 2016 Forester a year ago and just recently found the insurance paperwork from the previous owner in the glovebox which showed that it was a rental car before I purchased it (which is required to be disclosed at the time of sale). This never came up in discussion with my salesman Joe, who told me it was a lower price (and confirmed with his sales manager) because of a pricing error and I should purchase before they corrected the price the next day. Sounded too good to be true and it was. I called to speak to Mathew the sales manager about this recently, he confirmed it was disclosed in the paperwork (shame on me for not reading the fine print more closely). He said there is nothing to do for me and had nothing else to offer to the conversation. While I understand it being in the paperwork covers them legally, I feel incredibly mislead and disappointed as a customer at the situation, giving me a song and dance about a pricing error when it was clearly the fact that it was a rental car lowering the value. This is my second Subaru I have owned and while I love the vehicles I would never purchase from this dealership again. More

Far above average dealearship The team at Richmond Subaru in my opinion is what a car dealership should be about..... Professionalism at it's best! I would highly recommend anyon The team at Richmond Subaru in my opinion is what a car dealership should be about..... Professionalism at it's best! I would highly recommend anyone looking for a Suby visit them as i know i will again. James Brennan More